Quality Management It Director
Resume:
DAVID A. SMITH
Cedartown, GA 30125 **********@*****.*** 706-***-**** EXECUTIVE TECHNOLOGY LEADER IT DIRECTOR QUALITY MANAGEMENT SALES PROFESSIONAL SUMMARY
Results-driven Executive Technology Leader with an impressive 30-year tenure as an IT Director, complemented by a recent focus on Quality Management. Proven track record of driving transformative change through visionary leadership, strategic planning, and innovative technology integration. Adept at optimizing network administration, security, and implementing cutting-edge solutions to cater to evolving user needs. Skilled in spearheading complex projects, managing grants, and budgets to achieve maximum organizational benefits. Exceptional public speaking and presentation abilities, underlined by a history of effective collaboration with diverse stakeholders, resulting in exceptional outcomes. Seeking to leverage a comprehensive skill set and visionary approach to propel organizations to new heights in executive technology roles.
AREAS OF EXPERTISE
Information Technology Strategy & Implementation Technology Integration & Advancements IT Administration Management Expertise Leadership & Supervision Training / Education Quality Assurance Project Management Strategic Planning Process Optimization Grant Writing Cross-Functional Collaboration Risk Management Problem-Solving Negotiation & Contract Management Resource Allocation Sales and Marketing Communication TECHNICAL SKILLS
Network Administration Security Management Linux System Administration Firewall Configuration Intrusion Detection Systems (IDS) Proxy Server Management Mail Server Administration Backup & Restoration Web Server Administration Application Server Management HR & Payroll System Management - Kronos Disaster Recovery Planning Firmware Updates Hardware Configuration Software Updates Patch Management Cloud-Based Technology ERP Implementation Cyber Security Data Integrity Management IT Budget Management CAREER HIGHLIGHTS
IT Leadership & Management:
• Led as an IT Director for over three decades, driving technology advancements and ensuring operational excellence, contributing to significant organizational growth and success.
• Successfully managed numerous complex projects, critically evaluating proposals, and deploying cutting-edge solutions, resulting in improved user experiences and seamless operations.
• Proven track record of mentoring and developing IT personnel, nurturing a skilled and motivated team to achieve outstanding results.
Quality Management & Process Optimization:
• Recently expanded skillset to include Quality Management, implementing best practices, and process optimization strategies to enhance overall efficiency and quality across the organization. Network Security & Infrastructure:
• Demonstrated expertise in securing network infrastructure, safeguarding against cyber threats, and implementing proactive measures to protect sensitive information and maintain data integrity. Collaboration & Communication:
• Proactively collaborated with diverse stakeholders, including technical and non-technical personnel, board members, and culturally diverse clients, to foster a culture of innovation and continuous improvement.
• Exhibited exceptional public speaking and presentation abilities, adeptly conveying complex concepts to both large and small audiences of all ages.
Grant Management & Budgeting:
• Managed grants and budgetary guidelines, ensuring optimal utilization of resources and maximizing benefits for the organization.
Educational Technology & Curriculum Development:
• Founded and organized the Technology Consortium, a quarterly roundtable for Educational Technology Professionals, facilitating discussions on technology integration in schools and meeting the needs of Georgia schools for over twenty years.
• Played a key role in planning and deploying major educational initiatives, mapping curriculum standards, and implementing software conversions to enhance learning experiences. David A. Smith Page 2 of 3
WORK EXPERIENCE
Sales Specialist Rhinehart Equipment Company Aug 2023 – November 2023 Customer service, marketing, sales, quality control, operations Achievements:
• Effectively developed and implemented successful marketing and sales strategies
• Established processes and protocols for ISO 9001-2015
• Developed protocols for exceptional client service and experience Information Technology Director Polk County Board of Commissioners Mar 2015 – May 2023 The position of IT Director involves overseeing comprehensive IT activities for uninterrupted data and network service availability, robust security, and efficient disaster recovery. Responsible for budget management, hardware/software procurement, and effective IT personnel leadership. Conducting meticulous system audits, implementing preventative maintenance, and organizing impactful training sessions to enhance overall IT capabilities and proficiency. Achievements:
• Led major IT projects, improving data security, system performance, and user satisfaction.
• Implemented cost-saving measures in hardware/software procurement, optimizing the IT budget.
• Spearheaded disaster recovery planning, minimizing downtime during critical events.
• Developed comprehensive training programs for efficient IT resource utilization.
• Streamlined IT operations through process optimization, enhancing productivity. Technical Support Technician Syntech, Inc Mar 2014 - Mar 2015 As a dedicated Technical Support Technician at Syntech, Inc, I played a pivotal role in maintaining seamless operations at textile manufacturing facilities. By diligently addressing their technology-related needs and providing essential assistance, I ensured that any technical challenges were swiftly resolved, minimizing disruptions and enabling the facilities to concentrate on their core business operations. Achievements:
• Efficiently resolved technical issues, reducing downtime and enhancing productivity.
• Coordinated the successful deployment of new equipment, ensuring seamless integration into production.
• Implemented robust security measures, safeguarding sensitive data and protecting against potential threats.
• Delivered comprehensive training sessions to new employees, facilitating quick adaptation to IT systems/workflows.
• Maintained data integrity, ensuring continuity of service and preventing data loss during critical operations. Information Technology Director/Network Engineer Rome City Schools June 1999 – Dec 2013 This role involved overseeing planning, implementation, and support for the organization's technology infrastructure, optimizing operational efficiency and ensuring seamless connectivity. Responsibilities included managing a technical team, conducting system audits, and strategizing for future technology needs. Achievements:
• Successfully developed and expanded the IT department, scaling it to meet the evolving needs of the school district.
• Executed two major software deployments, ensuring smooth transitions and improved system performance.
• Designed and deployed a new network infrastructure, accommodating the demands of the educational environment.
• Effectively led the technical team, fostering collaboration and productivity.
• Conducted system audits to assess IT system effectiveness and security, implementing measures for data integrity. Adjunct Instructor Georgia Northwestern Technical College Jan 2000 - Dec 2020 Over the course of more than two decades as an Adjunct Instructor, amassed extensive experience teaching evening classes in a variety of subjects, empowering students with valuable knowledge and skills. Courses delivered include introductory psychology, developmental psychology, Cisco I, Cisco II, hardware, software and operating systems. Began with Windows networking, including Windows NT server and client. Achievements:
• Received consistent positive student evaluations for effective teaching and strong classroom engagement.
• Developed and updated course curricula to ensure students received relevant, up-to-date knowledge aligned with industry trends.
• Provided valuable support and mentorship to empower students in their academic pursuits.
• Presented complex technical concepts clearly, catering to diverse learning styles and backgrounds.
• Contributed significantly to the growth and development of future technology professionals. David A. Smith Page 3 of 3
Owner Techcom United Jan 1997 - June 1999
As the proprietor of TechCom Unlimited, successfully operated and managed a store-front computer business for a duration of two years. Responsibilities encompassed diverse aspects, including personnel management, administrative tasks, financial oversight, procurement, bid preparation, equipment installation, technical support, and custodial duties. Achievements:
• Established and sustained a profitable computer business, showcasing entrepreneurial skills and acumen.
• Efficiently managed all aspects of the business, ensuring seamless operations and exceptional customer service.
• Garnered a strong reputation for fostering client relationships and generating repeat business.
• Supplied top-notch computer hardware and software solutions, catering to customers' specific needs.
• Exhibited adaptability and dedication by handling diverse roles as a business owner. DOE Technology Center Director Northwest Georgia RESA Aug 1994 - Aug 1997 As the DOE Technology Center Director, held a crucial leadership position involved in the development and successful implementation of the K-12 statewide curriculum.
Achievements:
• Spearheaded the creation of training materials and policies to support the seamless rollout of the curriculum.
• Organized and conducted highly effective professional meetings, seminars, classes, training sessions, and conferences.
• Actively participated in state conferences, representing the center's initiatives and expertise.
• Demonstrated leadership in key aspects of the state plan, contributing to its overall success and impact on education. DOE Technology Center Director Southwest Georgia RESA Aug 1992 - Aug 1994 As the DOE Technology Center Director at Southwest Georgia RESA, played a pivotal role in establishing and developing the Technology Center for the regional educational service agency. Achievements:
• Planned and executed comprehensive training services for seamless technology integration in K-12 schools.
• Actively participated in various professional events, fostering knowledge-sharing among educators.
• Empowered client schools with valuable insights for enhanced educational outcomes through technology.
• Key role in driving educational excellence, benefiting students and educators in Southwest Georgia. Drug-Free Schools Consultant Southwest Georgia RESA Aug 1988 – Aug 1992 As a Drug-Free Schools Consultant, played a vital role in evaluating curriculum, resources, and program efficiency while coordinating resources and providing training to support local schools in their drug-free initiatives. Achievements:
• Conducted professional development sessions, evaluating curriculum and resources to improve the program.
• Made valuable recommendations to the board and staff, enhancing program efficiency.
• Assessed critical needs of clients and coordinated resources for local schools, resulting in effective support.
• Provided impactful re-delivery training and in-service sessions, empowering client schools in drug-free initiatives. EDUCATION
• Bachelor of Science (BS) from Troy State University 1984
• Master of Science (MS) from Troy State University, Dothan 1986
• T-5 Certification from Georgia State University 1996 Certifications:
• ShoreTel Certification
• Cisco Network Administrator Instructor
• Computer Forensic Analyst Certification
• ISO 9001:2015 Quality Management Certificate
REFERENCES
Barry Atkison
Former Assistant County Manager
Polk County
Cell 770-***-****
Nancy E. Byars
Director of Advancement Services
Shorter University
Cell 770-***-****
Shayne Green
Probate Judge
Cell 706-***-****
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