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BLESSING IFEYINWA NWOGURU

ad2e0p@r.postjobfree.com +234 701*******, Berger, Lagos

PROFESSIONAL PROFILE

Highly motivated and goal-oriented individual with 3 years accumulative working experience in sales and administrative role. I am also a dedicated and detail oriented team player with ability to establish, develop and maintain effective work relationships with colleagues and clients, with capacity to maintain poise in the face of demanding situations while keeping focus on achieving the desired result for clients. EDUCATION

University of Benin 2016-2020

• BSc. Human Kinetics and Sports Science

Second Class Honors, Upper Division

CERTIFICATION

2021 Jobberman Soft Skills Training Certification 2019 Teachers Registration Council of Nigeria (TRCN) License WORK EXPERIENCE

ADMINISTRATIVE OFFICER

Structon Limited June 2022- Present

Welcome visitors, answer phone inquiries, re-direct calls and emails to designated departments

Manage office maintenance, repairs, and maintain office supplies

Partner with Human Resources to process job applicants, assist in time keeping system set up and salary increment and job termination processing

Directing daily administrative operations relating to meeting bookings, cancellations, confirmations, and processing enquiries

Providing administrative support to all staffs and senior management

Organize company events, and birthday parties for staffs and senior management

Send monthly newsletter to office staffs to keep them abreast on office matters and upcoming office events

Assist in sending out weekly construction progress reports to clients to keep them updated

Oversee the development and execution of the Company's marketing and advertising initiatives. SALES AND CLIENT RELATIONS OFFICER

June 2021- April 2022 AMX Africa (NYSC)

Responded promptly to customers enquiries, complaints and requests

Provided support for clients on a wide range of company products and resolving issues at a 90% rate

Built customer loyalty by placing follow-up calls for customers who reported product issues and prospective customers who made product inquiry

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Compiled lists of prospective clients for business growth, based on information from business networking groups, Promo Ads, and other means.

Memorized entire line of company’s products and services, including prices and special discounts

Implemented a new order- recording column on the company’s order journal which in turn made my team improve customer experience and satisfaction.

Created contents on social media platforms (Facebook, Instagram) by using editing tools like Canva, Splice and repost app

Increased customer base by 30% during the year 2021 by delivery of quick service. VOLUNTEER EXPERIENCE

2018 Love and Win Network- A Non-Profit Organization

Volunteered to empower and support the less privileged children and adults in Benin City.

Volunteered at the IDP (Internally displaced persons) camp in Benin City. SKILLS

Organization skills

Management Skills

CRM tools ; Airtable

Strong verbal and written communication

Technical support

Strategic planning

Customer service and relationship building

Proficient in Computer applications; MS Office: Word, Excel

Problem- solving

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