Crystal Anderson

*** ****** *****

Bossier City, LA 71111

ad2e01@r.postjobfree.com

1-210-***-****

Dependable professional with experience supporting executive level management including Chief Executive Officer and Chief Operating Officer.

Respected for organizational and implementation of strategic initiatives, and special projects. management and results-focused

Monitoring the progress of important initiatives and action plans. Strong leader dedicated to streamlining operations to decrease costs and promote efficiency within the organization.

Independent decision-making skills and sound judgment to positively impact company success. Nursing Professional with a history of meeting company goals utilizing consistent and organized. practices.

Skilled in working under pressure and adapting to new situations. and challenges to best enhance the organizational brand.

Work Experience

Assistant Vice President of Clinical Operations

Ochsner-LSU - Shreveport, LA

August 2019 to December 2023

Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies, and decisions. Generated financial and operational reports to assist management with business strategy. Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes. Completed filings and upheld strict compliance with regulatory agencies and supervisors. Responsible for twenty outpatient clinics including correctional medicine. Contributed to budget planning, and initiatives for communications, planning, and coordination of facility management and space allocations. Developed and implemented new strategies and policies to establish long- term business objectives and provide strong and sustainable organizational leadership. Developed a program to promote new managers from within, building and maintaining a cohesive leadership structure.

Assisted in recruiting, hiring, and training of team members. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Observed each employee’s strengths and initiated a mentoring program to improve areas of weakness.

Oversight of 75+ employees.

Served as a mentor to managers who were attending the next-level leadership program throughout the entire system.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for new organization employees. Launched staff engagement, gender diversity, and culture programs in addition to a robust reporting tool that increased operational quality. Managed the COVID-19 process within the organization, including testing, vaccine, and infusion for patients and staff. Performed infusion in the emergency department as needed. Leader of twenty outpatient clinics. Maintained TNAA for less than 7 days. Opened two community health centers to provide primary care to underserved areas. Increased Patient satisfaction scores from a Top Box of the 2nd percentile. Current Top Box of 85th percentile.

Average 4000 patient outpatients visits daily.

Emergency Room RN Interim Director

Christus Health - San Antonio, TX

July 2015 to August 2019

Served as the Interim director throughout my tenure. Level Trauma 2 - 40 beds

Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.

Collaborated with leadership to devise initiatives for improving nursing retention and morale. Managed and motivated employees to be productive and engaged in work. Participated in a Lean project to change the triage process. Before the project, the time to triage average time 36 minutes decreased to 20 minutes.

Average annual visits are approximately 45,000.

Certified Primary PCI site.

Certified Stroke Center

Maintained a professional, organized, and safe environment for employees and patients. Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Cross-trained existing employees to maximize team agility and performance. Onboard new employees with training and new hire documentation. Established team priorities, maintained schedules, and monitored performance. Evaluated employee performance and conveyed constructive feedback to improve skills. Responsible for yearly budget, Explanation of any variance to CFO Managing staffing ratio and FTEs

Provide directions on multiple transfers in and out of the facility. Provided Emergency Mental health treatments.

Clinical Director

UT Medicine - San Antonio, TX

May 2009 to July 2015

Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies, and decisions. Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes. Completed filings and upheld strict compliance with regulatory agencies and supervisors. Contributed to budget planning, and initiatives for communications, planning and coordination of facility management and space allocations. Evaluated project applications and verified with outline specifications to approve, reject, and recommend adjustments.

Developed a program to promote new managers from within, building and maintaining a cohesive leadership structure.

Assisted in recruiting, hiring, and training of team members. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.

Recruited, hired, and trained initial personnel, working to establish key internal functions. Outlined the scope of positions for the organization. Developed, implemented, revised, and evaluated policies and procedures. Charge Nurse-Registered Nurse, Emergency Department Mckenna Memorial Hospital-Emergency Room-New Braunfels, TX June 2007-June 2009-Fulltime

June 2009-2012-PRN

15-bed ER Level 3 Trauma

Overseeing Other ER Nurses. Makes assignments for the ER department's nursing staff, based on the skills of individual nurses, the number of patients needing treatment, and the types of emergencies. Managed patient concerns and managed department flow. Managed resources. Participate in patient care as needed.

Worked cohesively with house officers to place patients quickly in an inpatient status. Manages admissions and discharges and provides triage assistance to maintain the door to the provider within the standard recommendations.

LWBS percent maintain 4-5%

Registered Nurse, Emergency Department

Betsy Johnson Emergency Room - Dunn, NC

May 2005 to May 2007

Charge Nurse

Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions. Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans. Stabilize trauma patients and arrange transport for adults and pediatrics. Educated patients and family caregivers on diagnosis and prognosis treatment options, disease process, and management and lifestyle options. Performed bedside triage.

Advance from paper charting to EMR system.

Education

Master of Science in Nursing Practice Specialty Track- Executive Chamberlain University - Downers Grove, IL

July 2023

Bachelor of Science in Nursing Practice

Chamberlain University - Downers Grove, IL

September 2014

Associate of Applied Science in Nursing Science

Robeson Community College - Lumberton, NC

Certifications and Licenses

RN License

RN May 2005 to Current

TX 744289

CPR Certification

Dec 2023 to Dec 2025

TNCC Certification

September 2020 to September 2024

ACLS Certification

June 2022 to June 2024

National Registered Paramedic

June 1995-2010

Contact this candidate