Medical Assistant Customer Service

CHARRON WATSON

M E D I C A L A S S I S T A N T

Mobile: 205-***-****

**** ********* ****** **********, ** 35061

Email: ad2dzm@r.postjobfree.com

OBJECTIVE

Courteous, pleasant and effective professional seeking a rewarding position as a Medical Assistant, care giver, or adult monitor offering relevant education and strong knowledge of patient care, clerical, environmental and organizational tasks to maximize the efficiency of facility.

KEY SKILLS CORE COMPETENCIES AND STRENGTHS

Dedicated in assisting physicians and caring about patients

Possess knowledge of medical terminologies, clinical requirements and procedures

Proficient in handling medical tools, apparatus and equipment's required to conduct several medical tests

Ability to multitask and respond to the needs and pressure situations promptly and efficiently

Provide excellent customer service by understanding, identifying, making sure to meeting and satisfying patients’ needs

Provide honesty & integrity by putting patients’ well-being above everything

Competent and reliable

Able to pick up on things quickly, flexible, and adapt to change

Team player that is able to get along with others and work very closely and cooperatively with peers and provider

Computer Literate; WinXP, Microsoft ME, NT, and 2000, Microsoft Office (Word, Excel, Powerpoint)

EMPLOYMENT EXPERIENCE

Medical Assistant UCLA Harbor General Hospital Los Angeles, CA Sept 2011 – Feb 2023

Assisted patients with medical needs, performed EKG’S, answered inbound calls, filing, typing, Xeroxing, faxing, medical billing, vital signs, performed urine analysis, blood withdrawal, documented medical history via EMR, took vital signs, patient referrals, and general front desk and back office tasks.

Crew Member McDonalds Birmingham, AL Aug 2008 - Aug 2011

Provided customers with a quick and accurate service and showed sensitivity to their individual needs • Food Preparation and cooking the wide variety of food offered involving using a broad range of equipment and tools • Produced orders to a consistently high standard • Cleanliness and Hygiene • Stocked inventory and counted currency

Medical Assistant Darrell Walker Workforce Systems Birmingham, AL Jun 2007 - Jun 2011

Performed all of the assistants’ standard tasks; prepared patients for examinations, recorded test results and vital statistics, administered prescribed treatment and medication • Kept medical histories and interviewed patients to procure or verify information • Took blood pressure, temperature, and weight as required before/after treatments and examinations • Made schedules of appointments and performed general front-desk tasks; recording, bookkeeping, writing summaries, patient referrals, answering calls, calling pharmacies for prescription refills, as well as duties like infection control and supply/purchase management and medical billing (ICD-9 coding) • Provided patients with any information they required about their treatment – maintained, and when necessary initiated, sustained contact with patients • Vast experience dealing with lab work, injections, triage patients, urinalysis and assisting doctors in treating patients with various conditions

Customer Service Representative Teletech (VOL DSL) Birmingham, AL Dec 2005 - May 2007

Provided technical support to Verizon online customers that experienced problems with connecting to the internet, data entry, and inbound calls

Disaster Assistance Representative - Teletech (Government Solutions) Birmingham, AL Aug 2005 - Dec 2005

Provided FEMA assistance to the victims of hurricane Katrina, Wilma, and Rita, data entry, and inbound calls

Medical Assistant Maternity Center Los Angeles, CA Jan 2003 - Mar 2004

Prepared examination rooms and took patient histories and vital signs prior to examinations • Performed all medical reception duties including appointment scheduling, record keeping, and medical billing (ICD-9 coding) • Vast experience dealing with lab work, injections, vaccinations, triage patients, urinalysis and assisting doctors in treating patients with various conditions

EDUCATION

Medical Assistant Bryman College Los Angeles, CA January 2003

Demonstrated proficiency in the performance of medical billing, venipuncuture and blood withdrawal including pertinent anatomy and physiology, choice of equipment, proper technique, care of the specimen, use of Universal Precautions, and post puncture patient care.

High School Diploma Susan Miller Dorsey High School Los Angeles, CA Jun 1996

REFERENCES

Available Upon Request

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