Courtney Jenkins

**** ************ ** *** ***

Durham, NC 27707

919-***-****

ad2dzd@r.postjobfree.com

PROFESSIONAL SUMMARY

Skilled customer service associate always delivers positive assistance Provide effective impact to organizations through outstanding customer and colleague satisfaction Contributes additional productivity through growth and development of co-workers/staff All interactions are based on listening, honesty, kindness, problem solving and accurate decision making

Additional skills include: motivational and de-escalation techniques organizing and systemizing skills inventory control billing and insurance claims development and growth of self and others written communication Microsoft Office Suite ICOMS, CSG, MS Excel and other data applications

EXPERIENCE

Customer Service And Financial

Customer Service Representative June 2012 – April 2013

Techniks, Morrisville, NC

Completed assigned activities of the account operation function directly responsible for maintaining a positive calling experience and successfully reporting customer complaints and issues Completed account activities pertaining to Agricultural, both financial services or non-financial service projects Completed outbound calls to clients, customers and prospects. Communicated effectively with targets, peers, and management personnel, both through written and verbally

Call Center Customer Care Specialist Technical Support July 2011 - May2012

ACS/Sprint Communications, Cary, NC

Managed heavy inbound call volume Assisted customers with technical support, billing questions and activations Advised customer on price plans, adjustments and implement payment arrangements and collections Updated customer accounts Provided de-escalation of irate customer concerns

Customer Manager Specialist (Loss Mitigation/ Collections) May2010-Jan2011

IBM Lender Business Process Services, Inc. Mortgage Lenders, RTP, NC

Examine customer’s situation carefully and with excellent telephone techniques handle calls diplomatically and resolve the matter with the first inbound/outbound call Helped customers create budget to bring mortgage payments current with the ability to stay current. Data Entry-into ICOMS, CSG, Excel and other applicable applications.

Courtney Jenkins page 2

EXPERIENCE CONTINUED

Call Center, Customer Service Rep (Medicare Part D) January 2009 - July 2009

ACS-Inc. Durham, NC

Enrolled Medicare recipients to open program or added per needs Provided detailed benefit information concerning program Assisted customer with making logical decisions about their benefit coverage

Senior Customer Service Rep (Radiology) June 1998 - January 2001

Duke University Durham, NC

Answered third party billing questions Communicated with premier insurance companies (BCBSNC, Aetna, Humana, United Healthcare) Verified patients’ insurance information for claims processing Verified medical coding submitted for claims

Call Center Customer Service Representative December 1997 – June 1998

Blue Cross and Blue Shield of NC Chapel Hill, NC

Received customer calls and carefully used excellent telephone technique to resolve customer’s issues on the first call Educated customer about BCBSNC benefits and claims process Verified medical notes for claims processing Answered third party billing questions Communicated with premier insurance companies (BCBSNC, Aetna, Humana, United Healthcare) Verified patient’s insurance information for claims processing Verified medical coding submitted for claims.

HAIR STYLIST

Licensed Cosmetologist, Hair Stylist and Barber July 2015 - Present

Supercuts Great Clips Fantastic Sams, all in Durham, NC

Consult with clients on stylistic options for hair Listen to client explanations to determine their preferences Describe different hair care products and their benefits Shampoo, cut, color, and highlight hair Provide barbering services, such as cutting, trimming, and styling beards Clean and sterilize scissors, combs, and other instruments Greet customers and gain rapport while assisting with their queries and concerns Achieve sale goals and represent the store in a positive manner for return business Operate touch screen cash register Communicate using a telecommunication device Manage inventory and stock shelves Resolve complaints in satisfactory manner Provide product knowledge utilization and care of merchandise.

EDUCATION

Bennett College, Public Relations, Greensboro, NC 1988-1992

Carolina Beauty College, License Cosmetologist, Durham, NC 1998-2001

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