Ifeyinwa W. Bates

Houston, TX, United States 512-***-**** ad2dz5@r.postjobfree.com

Professional Summary

Certified Project Management Professional, Scrum Master and License LPN Nurse, Highly accomplished Project Manager with a verifiable track record of managing both complex IT projects, using Agile, Waterfall and a Hybrid methodology and exceeding expectations. Versed in agile transformation, improving processes and complex product delivery. Global POS and Retail applications and systems specialist with a strong background in delivering high profile projects across multiple platforms, technologies and territories. Skilled and practiced in clarifying business requirements, performing gap analysis between goals and existing procedures/skill set. Extensive experience in the implementation of ERP systems, and internal application build. Delivered / supported on-going Global POS rollout. Experience with Mergers / Acquisitions. Strong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with stakeholders at all levels. Proficient at leveraging cross functional teams.

SKILLS

Scrum, Scaled Agile, Product Development, Team Management, Design Solutions, Process Management, Servant Leader, Spring Planning, Agile Training, Kanban boards, Production Environment, Rally, SDLC (Waterfall & Agile), Task Meetings, Retrospectives, Iteration Sprint Planning Meetings, Project Management, Story-Based Management, Best Practices in Project Management Methodology, Analytical Thinking, Problem Solving, & Attention to Detail, QA, Testing, End to End Testing, Quality, Story Writing

Software: JIRA, Confluence, Miro, VersionOne, SQL, Microsoft Visual Studio, Primavera P6, Power BI, Microsoft Project, Microsoft Access, Rally, Azure DevOps, SharePoint, Trello, Asana, SQL, PPM Clarity, ALM, Epic, Quality Center

Experience

Project Manager 06/2023 - Present

BD (Adecco)- Remote

•Organize and manage work streams for projects.

•Manage all aspects of implementation and service projects for the organization.

•Lead, facilitate, coordinate, and track day-to- day activities required to ensure the project is completed on time, successfully, and in a manner consistent with organizational goals, departmental policies, established processes, and/or the standard terms and conditions of contracts with clients.

•Medical Device remediation, implementation and upgrades in organization and tracing requirements throughout the product lifecycle.

•Develop full-scale cross-functional project plans. Assemble and coordinate project staff. Plan and schedule project timelines.

•Develop and Manage Risk Mitigation Strategies for projects.

•Presided over SaaS migration projects by working with a team to map, design, manage, test, data migration, and implementation.

•Create and maintain Azure DevOps dashboards.

•Use experience in different infrastructure projects like cloud migration and ERP implementation to aid the planning, implementation and management of infrastructures and align them with the company objectives.

•Use various infrastructure project management tools like Asana and MS Project Plan

Project Manager/ Scrum Master 05/2022 – 06/2023

CY-FAIR HEALTH (Remote Solutions)

•Responsible for all aspects of the delivery of projects including scope, schedule, quality, and budget.

•Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal Facilitate discussion and conflict resolution.

•Track project scope, goals and deliverables that support business objectives in collaboration with senior management, clients and other stakeholders.

•Wrote Test Strategy and Test Plans for XSTORE POS implementation to map out the testing strategies and timeline.

•Handling across local X-Store application and embedded browser gracefully for ideal user experience

•Worked on leading projects on various technologies and domains like Retail IT(Oracle Enterprise X-Store Point of sale/service), Pharmacy applications, Oracle Enterprise Suite (RESA/RPM) and healthcare.

•Trained the team on converting from waterfall to incremental and iterative delivery

•Drove high performance and collaboration in teams and constructive interaction within the team and outside of the team with all members of the organization

•Cutover/migrate and deploy Oracle Xstore both remotely and on site, including international sites and the training of 3rd party engineers.

•Facilitated Fosters and demonstrate a workplace inclusive of creating opportunity, serving others, building trust, innovation, and exceeding expectations.

•Dynamics AX Business Analyst with extensive knowledge of the Retail module, Inventory Management, and Warehouse Management modules in Dynamics AX 2012

•Develops project related documentation including project management plans, risk management plans, communications plans, scope statements, project charters, work breakdown structures (WBS), project schedules, closeout documentation.

•Leads and manages across Harris Health strategic projects in a matrix organization.

•Manages project financials including business impact

•Oversees financial aspects of the project’s contract by reviewing monthly invoices to ensure accuracy and compliance with contract provisions.

•Experience working with Retail Oracle POS application, Payment processing (EMV).

•Provides Enterprise Project Management Office and executive management with regular updates on project status and information for decision making.

•Broke down large work into simplified tasks for team members to better track project progress, share files, and keep track of deadlines using Asana.

•Fostered easy and efficient collaboration using a work management tool like Asana.

•Develop and maintain Azure DevOps automation scripts.

•Create and maintain Azure DevOps dashboards.

•Use of various infrastructure project management tools in planning, the implementation of ERP systems, and internal application build using tools like Asana, MS Project Plan, Medicaid Enterprise Systems, and so on.

Sr. Project Manager – Ventex Health Software, Houston, TX 04/ 2021 – 04/2022

•Identified Agile/Scrum tools evaluation criteria for Agile/Scrum tools (including automated testing and integration)

•Helped to develop and manage the Agile Community of Excellence (Agile CoE)

•Performed business analysis and provided functional knowledge of Microsoft Dynamics AX in Procurement and sourcing, Sales and marketing, Call center and Retail modules.

•Expecting in team dynamics, how to be a leader and create a community.

•Customer Management v16 and Oracle XStore integrating with Oracle Retail Merchandising v16 and ATG 11.2

•Holding team members accountable for behavior that is inconsistent with team norms

•Provoking thought process and ask questions and inspiring engagement within the team.

•Performed the discovery and assessment of mega hardware and specialty retailer current (As-Is) business processes and functional requirements.

•Assisted in testing the newly redesigned Oracle POS system.

•Participates in the evaluation of quality management and performance improvement.

•Identifies, develops, and participates in process improvement opportunities within the home health agency that will enhance the quality of services we provide.

•Establishing and maintaining professional rapport with clients, families, and other health providers

•Assists team to remove impediments by having an understanding the control and release process

•Utilized Rally to track team activities/progress, Burndown rates and also for Sprint planning

•Lead the operational teams in resourcing, timelines, risk management and mitigation, quality management and finance across the molecule.

•Monitor and troubleshoot Azure DevOps pipelines and builds.

•Installed, updated, and managed JIRA, JIRA Service Desk, and Confluence on a window-based Server.

•Interpreted data and trends and made business recommendations to management and stakeholders.

•Performed security review of EPIC application implementation ensuring access controls, data encryption controls, and interface controls leverage defined baseline standards.

•Decomposing actions into epics, developing user stories with the INVEST criteria and creating tasks with team members with the SMART technique.

•Manage my Team in deployment and upgrade of Global POS, ERP database and Retail applications

•Use various infrastructure project management tools like Asana and MS Project Plan.

Project Manager – Dunamis Health Software LLC, Houston, TX 03/2018 – 04/2021

•Assisted with internal and external communication, improved transparency, and radiated information.

•Assisted the Program Manager in planning, change management and risk management.

•Regularly use and troubleshoot Citrix, Active Directory, HP ILO V4 & V5, Ericom RDP/VNC, Hyper-V, RSA, Virtual Machine / Servers, Bit9, iPhone, iPad, Genetec LPCC TV, Windows Server 2008 / 2012/ 2016, Windows POSready 7, virtualization, HP Switches, Cisco Switches, Cisco routers firewall, Access Points, RFS Controller, Wing OS, cash office, Oracle Xstore POS, Triversity POS, Windows 7 and 10, Oracle PeopleSoft and many more applications / tools / and hardware. Daily tasked with the resolution of high and critical priority incidents within the allocated time agreement per SLA.

•Developed New Oracle Retail Cloud SaaS and PaaS applications that saved Global CP&G company $4 million dollars in 2017 and $8 million dollars in 2018.

•Built relationships with Product owner and other stake holders to facilitate team's interaction with them.

•Coached Product Owners in creation and maintenance of Product Backlog

•Coached team members on Agile principles and provided general guidance on the methodology.

•Installed, updated, and managed JIRA, JIRA Service Desk, and Confluence on a window-based Server.

•Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.

•Responsible for conducting and documenting very complex business processes.

•Led a hybrid integration of Waterfall and Agile methodologies, adopting Kanban, SAFe and Extreme Programming, Implementing LDTI Strategies, Compliance and Monitoring.

•Ensured PMO compliance.

•Worked with Medicaid Enterprise Systems to aid better continuity of care, cloud migration, data accessibility and help oversee the approval process for individuals that are eligible for Medicare and Medicaid.

Project Manager/ Scrum Master – Magnolia Regional Medical Center, Magnolia, AR 03/2013 – 01/2018

•Acted as a scrum master, leading the delivery of all sprints and interaction with product owners.

•Monitored and track progress, prepare status reports, resolve issues, coordinate tasks, and activities directed toward completing the project goals.

•Closely worked with product owners to ensure understanding of user stories and keeping the backlog groomed.

•Facilitated and participated in Sprint planning, design, and estimation.

•Monitored the Sprint Burndown and conducted daily stand up, encouraging open communication in the team.

•Facilitated the team to estimate story points and measured velocity to plan future sprints.

•Facilitated sprint planning, retrospective, and sprint demos.

•Accountable for ensuring that project deliverables meet the required standards and adhere to the relevant guidelines and regulations of Medicaid and Medicare programs.

•Identify potential project risks, assess their impact, and develop strategies to mitigate them. This may involve working closely with legal and compliance teams to ensure regulatory requirements are met.

•Worked with Medicaid Enterprise Systems to aid better continuity of care, cloud migration, data accessibility and help oversee the approval process for individuals that are eligible for Medicare and Medicaid.

Project Manager/ Scrum Master – Magnolia Hospital, Magnolia, AR 01/2009 – 01/2013

•Served the team and product owner in turning requirements into the working software

•Tracked progress and help the team achieve their commitments

•Progress is monitored daily when problems are identified, work with team to develop corrective actions

•Managed and reported the status of scope, schedule, etc.

•Extracted and documented requirements, author user stories and acceptance criteria

•Ensured team members understand processes and support the team to ensure they are followed

•Ensured product quality expectations are defined and known across the team

•Worked with technical team and product owner balancing the interests of both when issues arise

•Removed impediments allowing the team to focus on engineering tasks

•Took the lead on resolving conflicts within the team removing any roadblocks to collaboration

•Guided project team meetings including sprint pre/planning meetings, daily scrum and sprint review meetings

Scrum Master – Magnolia Hospital, Magnolia, AR 08/2007 – 12/2008

•Facilitated retrospective discussions and support continuous improvement efforts

•Limited the external interference the team must deal with

•Creative problem solving in quickly bringing issues to resolution

•Fostered an environment that emphasizes knowledge sharing and group participation

•Lead in the absence of organizational authority and demonstrate empathy and stewardship

Certifications

Professional Scrum Master (PSM) equivalent to CSM

Project Management Professional (PMP) Certification

License Practical Nurse (LPN)

Education

Southern Arkansas University – Bachelor’s in Registered Nurse (2004 – 2006)

Southern Arkansas University Tech – License Practical Nurse (2006 – 2007)

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