Customer Service Representative

Skills

Work History

JANICE HARPER

Address Selma, AL, 36701

Phone 334-***-****

E-mail ******.******@*******.***

WWW https://zety.com/profile/janice-harper/520

Hard-working Accounting Specialist major (3.87 GPA) currently attending Strayer University, with 26.5 years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer communications, and customer retention skills to successfully fill the Sales Representative role at your company. Frequently praised as diligent by my peers, I can be relied upon to help your company achieve its goals. Self-motivated Commercial Sales Representative experienced in technical and non-technical fields. Success in price negotiations, service area definition and marketing support. Solid background acquiring new business across wide range of territories and drafting proposals for potential customers. Trained to work in outside sales and direct inside environments. Store opening and closing

Product and service sales

Stocking and replenishing

Point of sale knowledge

MS Office

Teamwork

Good telephone etiquette

Customer Service

Microsoft Office

Data management

2007-05 -

Current

commercial Sales Representative

Marvin's, Selma, AL

Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. Answer customers' questions about products, prices, availability, or credit terms. Quote prices, credit terms, or other bid specifications. Education

Additional Information

Accomplishments

Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. Negotiate prices or terms of sales or service agreements. Demonstrate and explain the operation and use of products. Initiate sales campaigns and follow marketing plan guidelines in order to meet sales and production expectations.

Complete expense reports, sales reports, or other paperwork. 1994-01 -

2006-05

Sales Representative

Kellogg's, Battle Creek, AL

Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. Answer customers' questions about products, prices, availability, or credit terms. Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. Negotiate prices or terms of sales or service agreements. Collaborate with colleagues to exchange information, such as selling strategies or marketing information.

Prepare sales presentations or proposals to explain product specifications or applications. Prepare sales contracts for orders obtained, and submit orders for processing. Provide customers with ongoing technical support.

Associate: Criminal Justice Accounting Specialist Candidate STRAYER UNIVERSITY - Montgomery, AL

GPA: 3.87

Awards & Honors, Presidents List Deans List Academic Tuition Scholarship National Honor Society for Collegiate Scholars Extracurricular Activities National Honor Society for Collegiate Scholars Mentor English Tutor

Accounting 101, 102, 103 and 104 Advanced Federal Taxation English 101, 102 and 103 Sociology 101 and 102

2020

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