Data Entry Customer Service

Rod Ramzy

**** ******** *****.

Spring Hill, TN *7174

Email: **********@*****.***

Tel: 615-***-**** (cell)

Objective: To obtain a supervisor position in customer service or data entry. Computer Skills:

Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Teams, and Zoom. Work Experience:

Spring Hill High School- Special Education Assistant/Girls’ Head Varsity Basketball Coach Aug. 2022-Dec. 2023

• Handled confidential documents

• Helped students achieve educational goals and guided them through sensitive situations

• Substituted for teachers as needed

• Fielded player/parent complaints or frustrations

• Accounting/Bookkeeping with tight budgets and allotments

• Mentored, instructed, and instilled independence, leadership, confidence, and development in players through team building exercises, workouts, and drills

• Instructed assistant coaches on complex coaching techniques, plays, and drills

• Organized fundraisers, team get togethers, meetings, and trips

• Completed Training: Bloodborne Pathogens, Cybersecurity Awareness, Human Trafficking, Internet Safety, Heat Illness and Prevention, Youth Suicide Prevention, FERPA TSSAA/ 4 Star Sports Official-Part-time

Mar.2009-Present

• Ensured safety of players, coaches, and spectators through sound judgment obtained by continued education of rules, and guidelines of the sport

• Acted as a mediator between opposing players’ altercations and administered penalties and/or ejections as warranted by the situation

• Inspected facility, equipment, and players’ uniforms in compliance with safety standards

• Continued education for rules and regulations through seminars, and classes for various sports Tennessee Hurricanes 501(3)(c)-Vice President and Head Basketball Coach Feb.2015-Present

• Established and organized a multi-team AAU program with up to 5 teams

• Completed complex itineraries including games, hotels, travel, and meals

• Accounting/ Bookkeeping management to maintain budget and reconciliation of purchases

• Managing parent/player relations, complaints, and concerns

• Coached multiple teams of different ages

• Established fundamentals of basketball through various drills, exercises, and plays

• Instilled confidence, leadership, determination, and many other life skills in players through mentorship, team building, and coaching

• Completed Training: NFHS Levels 1 and 2 Coach Certification Program, Engaging Effectively with Parents, Teaching and Modeling Behavior, Strength and Conditioning, Concussion for students/sports, First Aid

Ontrac Investigative Services- Armed Officer-Part time June. 2016-Present

• Secured multiple properties through surveillance equipment and personal inspection

• Established security plans for properties

• Escorted high profile clients to and from desired location

• Prevented loss and damage by reporting irregularities, informing violators of policies and procedures, and detained trespassers

• Completed complex reports by recording observations, information, occurrences, and surveillance activity

• Interviewed witnesses, obtained signatures for various initiatives including fire prevention, property patrol, traffic control, and accident investigations

• Worked in conjunction with Metro-Nashville Police Department on assignments, private parties and different events within the Nashville-Metro area Spring Hill Middle School- Special Education Assistant/Head Boys’ and Girls’ Basketball Coach Aug. 2021- May. 2022

• Helped cultivate love of learning in children with special needs

• Assisted teachers in education planning, and coursework for special needs children

• Coached J.V. and Varsity for Boys’ and Girls’ basketball

• Adhered to tight budget through strict bookkeeping/money management skills

• Developed players fundamental skill sets through exercises, drills, and instruction

• Led the Girl’s basketball team to the district title Taco Bell- Assistant General Manager

Mar. 2009-June. 2010

• Assisted the General Managers in duties such as hiring, training, and delegating team members by positions/work

• Carried out administrative duties including payroll, accounting, bookkeeping, analyzing profit and loss statements, ordering supplies based on inventory needs, and submitting/running daily audit reports

• Managed customer satisfaction/complaints in a timely and professional manner Wing Zone- General Manager

Aug. 2007-May-2009

• Accurately handled all operations of the restaurant including recruitment, interviews, and hiring of team members

• Accurately ordered supplies based off supply and demand, audits, and perceived sales and promotions of products and events

• Responsible for scheduling, training, developing, and retaining employees

• Ensured the safety of employees, and customers through OSHA, as well as additional steps implemented through company safety and security policies

• Controlled profit and loss by following strict protocol on cash control, security procedures, maintaining accurate inventory, managing labor, reviewing financial reports, and payroll each week

• Ensured customer complaints/satisfaction were handled with sensitivity and care in a timely matter US Army – Patient Administrative Specialist

1992-1994

• Initial vital signs of patients

• Coordinated med-vac flights

• Compiled data an prepare statistical reports

• Initiated correspondence pertaining to medical records, proceedings, and investigations Education: Trevecca Nazarene University- Nashville, TN Degree: M.S. Organizational Leadership, 2016

Athens State University-Athens, AL

Degree: B.S. Health and Wellness, 2001

N.W. Shoals Community College-Muscle Shoals, AL

Degree: A.S. General Education, 1997

Contact this candidate