Call Center Customer Service
Resume:
Michelle M. Coulter
Silver Springs, Fl. *****
*************@*****.***
Work Experience:
Instacart - Independent Personal Shopper
**/**** – Current
For this position I provide excellent customer service by responding to customer inquiries and concerns in a timely and professional manner. I successfully complete on time deliveries consisting of items I select and purchase. Keeping records, complying with local laws and rules, and maintaining a clean running vehicle I continually display the discipline and initiative to be an independent contractor and top-rated personal shopper.
Get Insured - Remote Call Center CSR
02/2022 – 08/2023
Answering patient calls about health care eligibility, benefits provided, claims and all other concerns. Responding efficiently and accurately to callers, explaining workable solutions, and ensuring that providers feel they received complete and correct information.
Sitel - Call Center and Remote CSR
10/2019 - 07/2021
Answering clients calls to learn about and address their needs, concerns or other issues with their credit union account, and products or services. Responding efficiently and accurately to callers, providing empathy as needed, explaining workable solutions, and ensuring that clients feel supported and valued.
Pineapple Sam’s - Silver Springs, Florida
Dinner And Prep Cook
09/2018 to 05/2019
In this position I was the dinner cook for a full-scale family style restaurant. My duties were menu planning, food preparation, service and sanitation, cleaning, supervision of other kitchen employees and training new hires.
Cash Box Inc. - Saginaw, Michigan
Online Sales Manager
07/2011 to 08/2016
I Managed eBay sales, Craigslist sales, and store sales as well as customer relations for multiple locations. My other duties were photography, creating content, and writing ads to market merchandise for sale and to create traffic to the physical store locations. Shipping & receiving duties performed daily. Writing loans and collecting payments, and making cash deposits, processing domestic and international payments, managing incoming & outgoing shipments, buying items individually and in bulk for resale.
US Computer Exchange - Royal Oak, Mi
Computer Resale Store Manager, eBay
06/2007 to 07/2011
I Managed a computer exchange store as well online accounts such as Amazon store, Craigslist ads, eBay store and auctions. Purchasing liquidations of electronics and medical equipment for resale. In this position I Implemented and used QuickBooks, managed shipments of incoming deliveries and items sold through online outlets. This detail included managing all freight shipping. Other daily tasks were photography and advertising to encourage customer visits to physical location.
City Transfer - Clio, Michigan
Courier/Delivery Driver
01/2005 to 09/2007
For this position I managed a delivery route consisting of financial documents for the Federal Reserve Bank. This route consisted of over four hundred miles daily from Detroit to Northern Michigan with multiple Credit Union stops along the way.
Education:
●1988 Graduated TL Handy High
●1989 Culinary Arts Delta College
●1991 Business Administration Delta College University Center, Michigan
●1993 Psychology, Delta College University Center, Michigan
●2022 South University, Online Psychology
●2023 University of Phoenix, online Liberal Arts - English
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