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Customer Service Specialist

Location:
Johannesburg, Gauteng, South Africa
Salary:
8500
Posted:
January 02, 2024

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Resume:

CURRICULUM VITAE

Relebogile Thalitha Mmusi

****a Magome street Naledi Soweto

074*******

ad2dyj@r.postjobfree.com

Work experience

Delta blue security

**** **** - **** ******

Control room operator

• Monitored the CCTV monitoring system

• Posted guards for day and night shift according to shiftroster

• Dispatched roving supervisors to sites

• Tracked and monitored guarding cars

• Did Hourly reports with sites supervisors and kept record on the occurrence book

• Responded effectively to site alarms by communicating with site supervisors Edcon Edgar’s Johannesburg

2015-2017 June

Dedicated service specialist

• Worked towards reaching daily targets as per the daily guide

• Replenished floor according to the IST guide line

• Assisted customers in getting what they want

• Reported to shoe distributors about customer queries and complaints

• Ensured that sale and prize changes are applied when needed Enlightened security company Johannesburg

2014-2015

Fleet and logistics assistant

• Ensured that all sides are given full uniform and equipment

• Attended to queries from side supervisors about cars and petrol access

• Liaised with the Ned star tracker concerning car tracking and petrol charges

• Captured uniform deductions and sent them to payroll department for capturing

• Monitored all new sides and timely counted stationery and apparel in the stock room Easy roster Administrator

• Ensured that all new officers are loaded in ER data base

• Created monthly site rosters, posting sheets, and capturing daily attendance

• Sent out actual attendance rosters to payroll

• Liased with HR and LOGISTICS managers

• Printed out payslips, leave days captured and site rosters Education

2018 to 2021 November

Studies: Diploma in law

Certificates

Psira certificate grade c 2017

CURRICULUM VITAE

Customer service certificate 2014

Easyroster VIP administration 2012

Computer literacy certificate 2010

Call centre administration 2010

Matric certificate 2009

First aid certificate level 1 2008

Skills

Time management

Puntuality

Excellent communication skills

Excellent telephone attiquet

Assertiveness

Customer service

Sales management

Microsoft office literacy

Attention to detail

references

Company : delta blue security

Contact person : Micheal

Position : control room manager

Contact number: 082-***-****

Company : Edcon / edgars

Contact person : Sindi Ngcobo

Position : Store manager at cresta mall

Contact number: 011-***-****

CURRICULUM VITAE



Contact this candidate