Sandra (KC) Carroll

**** ******** **** *****

Arlington, Texas 76005

682-***-**** ad2dxt@r.postjobfree.com

Human Resources Manager

Master’s Degree - Concentration Human Resource Management – AI University 2006

Bachelor’s Degree – Business Administration – AI University - 2005

Associate Degree – General Business- Tarrant County Junior College - 2002

Business Certified Professional in Human Resources - NAAHR – National Association of Americans in Human Resources with additional state SHRM Member, offering a 14-year HR career distinguished by commended performance and proven results.

Extensive background in HR Management and Generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports.

HR Skills/HR Knowledge

●HR Department Startup

●Employment Law

●FMLA/ADA/EEO/WC

●Mediation & Advocacy

●HR Policies & Procedures

●Employee Engagement

●Policy Revisions

●Staff Recruitment & Retention

●Employee Relations

●Alternative Dispute Resolution (ADR)

●Benefits Administration, health, and wellness

●HR Program/Project Management

●Orientation & On-Boarding

●HRIS Technologies

●Training & Development

●Performance Management

●Organizational Development

Professional Experience

05/2023 - Current Contract HR ROLE URBAN Air- Franchise Ventures Elevated Group

As a Human Resources Consultant meeting with Management team daily. Advising and creating procedures and policies. Creating Recruiting Strategies, training on new Paycor System with the team. Setting up new protocol for issues and compliance.

3/2017 – 05/2023 EZ Corp Dallas, Texas (Rehired)

Senior Regional Human Resources Manager- Oklahoma, DFW, Waco, South Texas, Missouri

As a Human Resources Managers setting the tone for the team and the company. From employee relations to payroll to compliance issues, the department helps ensure that an organization runs smoothly. Duties and responsibilities of the role include:

Manage the staffing process, including recruiting, interviewing, hiring, and onboarding.

Ensure job descriptions are up to date and compliant with all local, state and federal regulations.

Develop training materials and performance management programs to help ensure employees understand their job responsibilities.

Create a compensation strategy for all employees based on market research and pay surveys; keep the strategy up to date.

Investigate employee issues and conflicts and bring them to resolution!

Ensure the organization’s compliance with local, state, and federal regulations.

Use performance management tools to provide guidance and feedback to the team.

Ensure all company HR policies applied consistently.

Maintain company organization charts and employee directory.

Partner with management to ensure strategic HR goals aligned with business initiatives.

Maintain HR systems and processes.

Conduct performance and salary reviews.

Provide support and guidance to HR staff.

Analyze trends in compensation and benefits.

Design and implement employee retention strategies.

12/2013-9/2016 Allied/Lone Star Home Services Houston, Texas

Senior Human Resources Manager (Reduction in Force)

Key Duties: Provide consultative services to Operation Team, Customer Care and Field Technicians. Investigate employee complaints, write reports and make recommendations to senior management based on analysis of information. SAP Enhancements to the HR system. Success Factors implementation. Assist with recruitment and retention issues in an extremely tight job market. Disciplinary Action-Counseling. Coordinate and develop strategic plans to ensure that all human resource goals and resources are efficiently and effectively utilized. Training and Development for all levels throughout the organization. Benefit Implementation utilizing vendors and brokers. HR-1 Profile and HR Programs. Succession Planning with VP of HR along with executive team. Performance Appraisal Process at all levels. Audit field technician’s performance and goals. Evaluate Performance system for competency throughout company understanding goals and metrics. Approve all employee changes using Success Factors. Policy Revisions-EPP Broad banding. Coordinator of Sexual Harassment Policy. EEOC Compliance and investigations. Wage and Salary Survey Audit annual wages. Scorecard for technicians. Union Avoidance Campaigns. Safety and Workers Compensation Leader. Employee Engagement and Diversity trainer/coordinator.

Interpersonal: Established Safety as a key pillar of the organization, building and training 80-person in-house team responsible for HRM-Safety systems and processes development, as well as major cross-divisional initiatives.

Project Management: Delivered over $500K in annual cost savings, along with improved business agility, through total project management of paper-to-digital record initiative via I-Pad. Worked heavily with teams across Houston, San Antonio and Dallas offices to attain aggressive year implementation target.

3/2011-12/2013 Comcast/NBC Universal Houston, Texas

Regional Human Resources Manager

Key Duties: Human Resources Lead and consultant to the Field Technical Operations Team. Lead and partner with team that originates and leads Human Resources practices and objectives that provide an employee-oriented; high performance culture that emphasizes empowerment, quality, productivity, and standards; goal attainment, and the recruitment and ongoing development of a superior workforce. Responsible for the development of processes and metrics that support the achievement of the organization's business goals. Work with task force on surveys, special projects and implementation of any new strategies and initiatives. The position requires coordination and the implementation of people-related services, policies, and programs through Human Resources department.

Primary objectives of the position:

●Health and safety of the workforce

●Development of a superior workforce.

●Contribute to the Development of the department.

●Development of an employee-oriented company culture

●Retention and development, and high performance.

●Personal ongoing development.

●Assisting the Talent and Assessment team (interviewing)

●

●1/2007 – 3/2011 EZ Corp Dallas, Texas

●Regional Human Resources Manager- Houston, DFW, Austin, South Texas Kansas, Missouri

Key Duties: Partner with field management to proactively assess needs and identify and implement tactical and strategic solutions. Ensure a legally compliant and best practice approach to employee relations to encourage the attraction and retention of high-quality employees. Recruiting and hiring the right people. Be visible within the organization while maintaining confidential information and documents. Implement human resources strategies, initiatives, policies, and procedures. Investigating all employee-related issues. Develop and review policies and procedures for the employee handbook and the human resources policy and procedure manual. Provide coaching and counseling to managers and employees. Assist in the identification and conduct of employee relations activities. Train new store employees for future store openings. EEOC requirements and address any compliance fraudulent activity.

12/2004–1/2007 Countrywide Home Loans Plano, Texas

Employee Relations Consultant – Northwest Region

Key Duties: Responsible for the overall Employee Relations support of the mortgage industry in the northwest territory this includes but not limited to Underwriters, Loan Officers, Funders/Closers, Area Sales Managers, VP and Division Vice Presidents. Provide guidance to executives, managers and employees on problems originating from individual work situations. Partner with other departments such as Legal, Fraud Risk Management, Credit Risk Management and Security to ensure legal and regulatory compliance while identifying solutions. Advises and assist managers/ employees through the counseling/ discipline process, through terminations/ layoffs/RIF’s, on recruitment strategies, on leave of absence, through sexual harassment investigations, EEOC/OFCCP audits/investigations and the performance appraisal process. Administers and distributes policies, administers and provides input on compensation plans. Respond to agencies such as EEOC, State Employment and Housing, State Wage Claims.

3-8 years Human Resources experience with emphasis on employee relations. Strong working knowledge of EEOC, employment law and regulations. Excellent oral and written communication skills, demonstrated leadership, interpersonal, listening, counseling and disciplinary skills, excellent organizational skills, ability to handle multiple projects and meet deadlines. I can exercise considerable diplomacy, judgment and discretion in establishing and maintaining good work relationships with company employees and outside agencies.

References Available Upon Request

Contact this candidate