Stephen Banks

Auto Appraiser

828-***-**** ad2dxp@r.postjobfree.com Candler, NC 28715

CAREER OBJECTIVE

Experienced individual specializing in automotive damage. Adept in estimating, negotiating and documenting damages for appraisal reports. Demonstrated ability to work effectively with body shops and clients Highly skilled professional with an extensive background in assessing damages sustained to automobiles. Adept in identifying repair costs, verifying coverage and establishing accuracy of claims. Excellent customer service skills and problem solving.

EXPERIENCE

AUTO APPRAISER, Charlotte, NC

Travelers Ins, May 2008-Present

• Completed field and desk reviews for autos, motorcycles, and heavy equipment.

• Compiled data from various sources including estimates, invoices, photos, diagrams., into concise written reports.

• Proficiently assessed and documented auto body damage to vehicles, utilizing industry-standard software.

• Negotiated agreed price from repair centers

INSURANCE ADJUSTER, Asheville, NC

Progressive Ins, March 2004-May 2008

• Negotiated settlements within established guidelines while protecting company interests.

• Resolved injury claims

• Completed field appraisals and supplements as needed EDUCATION

BACHELOR OF SCIENCE (B.S.) IN BUSINESS, Montreat, NC, US Montreat College, September 2002

SKILLS

Rental Support Estimating Repair Cost Rental Car Assistance Repair Negotiations Appraisal Writing Estimating Software Settlement Determinations Customer Satisfaction Completing Estimates Automotive Knowledge Auto Body Repair Restoration Processes Insurance Law Knowledge Vehicle Repairs Appointment Scheduling Damage Investigation Skilled In Negotiation Body Work Insurance Requirements Estimation Skills CCC Pathways Appraisal Solutions Damage Estimation Customer Contact Salvage Value Determination Vehicle Inspection Photo Documentation CERTIFICATIONS

• NC and SC Adjusters License