Karnyia

Johnson

Customer Service

Representative

KARNYIA JOHNSON

*** ****** *****

Shannon, MS 38868

662-***-****

ad2dws@r.postjobfree.com

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Skills ● Proven leader

● Computer literacy

● Communication

● Typing 45 WPM

● Telephone Etiquette

● Customer complaints

● Negotiation

● TeamWork

● Public Speaking

● Problem Solving

● Time Management

● Decision Making

● Data Analysis

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Experience Alorica / Call Center Representative

JANUARY 2021 - PRESENT, REMOTE

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Taking part in training and other learning opportunities to expand knowledge of company and position.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Franklin Collections / Customer Service Representative DECEMBER 2018- JANUARY 2021, TUPELO MS

Responded to customer calls and emails to answer questions about products services

Placed outbound and inbound customer satisfaction calls to follow up on customer issues

Met customer call guidelines for service level, handle time and productivity

Hampton Inn / Front Desk Clerk

JANUARY 2015 - DECEMBER 2018, TUPELO MS

Answer all client questions and incoming calls.

Greet guests and provide them with superb customer service. Maintain records and files.

Redirect phone calls to the appropriate department and take down messages.

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Education Shannon High School / DIPLOMA

AUGUST 2012 - MAY 2016, SHANNON MS

Itawamba Community College / ASSOCIATES DEGREE

DECEMBER 2016 - MAY 2019, FULTON MS

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References KATINA COX : 662-***-****

MARY TRICE: 470-***-****

ZHANEVY ASHFORD: 662-***-****

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