Quality Assurance Customer Service

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CONTACT

Address : American Fork UT *****

Phone : 208-***-****

Email : *******.*******@*****.***

WWW : Bold Profile

SKILLS

Excellent Organizational Skills

Customer Relations

General Accounting/ Payroll

Car loan process from beginning to collection process.

Word Processing and Typing

Accounts Payable/ Receivables

Scheduling

PowerPoint

Automated phone system

Computer: Word, Excel, FoxPro, Peach Tree (accounting software), QuickBooks, Client runner (Restoration Management Software)

Improvement Recommendation

Group Presentations

Mentoring and Training

Issue Resolution

Call Monitoring

Report Analysis

Data Analysis

SharePoint

Automated Inventory Processes

Quality Assurance

Product Development

PROFESSIONAL SUMMARY

Experienced Accountant/Bookkeeper with diligence, follow through and prioritizing skills. Proficient in customer service skills and in communicating with people of differing levels. Regarding financial matters. Initiative-taking Quality Assurance Analyst with outstanding oral and written communication skills. Solid background performing quality assurance testing and consultative services for customers. Offers collaborative style and has outstanding communication skills. Organized and dependable candidate successful at managing multiple priorities with a cheerful outlook. Willingness to take on added responsibilities to meet team goals. Hardworking and enthusiastic job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Meticulous collaborator with strong organizational skills. Ability to manage multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing people skills, excellent time management and critical thinking skills.

WORK HISTORY

Quality Assurance Analyst I, 08/2018 to Current

Wells Fargo Auto - Salt Lake City, UT / Raleigh, NC

Main Responsibilities for daily reports and set account reviews for internal auditor of auto loans.

Maintaining federal, state, and corporate requirements and regulations.

summarized and logged audit findings for reporting purposes.

Mediated between quality control and other departments and contractors, providing project updates and consultation.

End Stage Collector, 07/2015 to 08/2018

Wells Fargo Auto - Salt Lake City, UT / Raleigh, NC

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Contacted customers to discuss payment schedules and set up or immediately process payments.

Trained new collections representatives on collections processes and incentivized team members to achieve production goals.

Reached out to approximately 150 account holders daily.

Directed day-to-day collections functions.

Documented changes in accounts and on credit reports.

Evaluated, researched, and resolved discrepancies.

Negotiated to collect balance in full.

Processed payments and applied to customer balances.

Counseled debtors on payment options and arranged installment agreements.

Used skip tracing and other techniques to locate debtors.

Quantified debtor balances to avoid overdue payments and imperfect credit.

Office Manager, 08/2014 to 06/2015

Livewire Electrical Engineering - Salt Lake City, UT

Main Responsibilities were managing office organization, working with accounts receivable and payroll, invoicing, purchasing and coordination of day-to-day operations.

Updated reports, managed accounts, and generated reports for company database.

Developed and maintained successful relationships with vendors, suppliers, and contractors.

Coordinated special projects and managed schedules.

Managed compliance to keep organization operating within legal and regulatory guidelines.

Administrative Assistant, 12/2013 to 07/2014

Quality Disaster Cleanup - Layton, UT

Main responsibilities include Account receivables/ Collections, Data entry, maintaining communication with Clients and their Insurance Adjusters, job scheduling, job updates, bank deposits, etc.

Executed record filing system to improve document organization and management.

Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Office Manager, 08/2012 to 12/2013

Blue Horizon Leasing - Centerville, UT

Accounts Payable and Receivables, Payroll 42 separate companies, Accounting for 42 different companies, Bank deposits, scheduling, State Licensing, Filing, and submitting taxes, etc.

Created, maintained, and updated filing systems for paper and electronic documents.

Florist, 10/2011 to 07/2012

Margeaux's - Valley Park, VA

Arrangements, cashier, customer service, all deliveries, data entry (orders)

'Managed 50 - 200 incoming Orders a day by customers. (depending on the holiday it could be more).

Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.

Developed individualized arrangement recommendations based on customers' budget, occasion, and preferences.

Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.

Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting fresh flowers, mixing flower food solutions and filling floral containers with food solutions.

EDUCATION

Diploma, 05/1992

Wasilla High School - Wasilla, Alaska

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GINGER BOUCHARD

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