Customer Service Representative
Resume:
Sherocka Z. Jones
Riverview, FL 33579
ad2dv0@r.postjobfree.com
Summary:
Highly dedicated and results-driven Customer Service Representative with 20+ years of experience in delivering exceptional support to customers across various industries.
Work Experience
Cosmetology Instructor
Erwin Technical College - Tampa, FL
January 2015 to Present
Develop and create comprehensive cosmetology curricula and lesson plans, tailored to state licensing requirements. Deliver engaging classroom instruction, practical demonstrations, and hands-on training sessions to teach various cosmetology techniques, including hair cutting, styling, skin care and nail services. Prioritize safety and sanitation practices, instilling the importance of adhering to industry hygiene and safety standards. Administer assessments, practical exams, and written tests to evaluate students’ understanding and skills development. Maintain records of student progress and provide constructive feedback. Manage the classroom effectively, creating a positive and conducive learning environment for adult learners.
Hair Stylist
Glam Society Hair Salon - Tampa, FL
October 2012 to January 2015
Provide exceptional professional client services by accessing the individual clients' specific needs whether it be for a shampoo or chemical service, preventative or necessary treatment and cut or style.
Customer Service/ Sales Representative
i9 Sports - Riverview, FL
January 2011 to September 2012
Answer incoming and make outbound calls for potential customers who have expressed an interest in the i9 Sports little league sports programs. Responsible for obtaining memberships and registrations for franchises in the 48 states that i9 Sports has venues. First point of contact for customers for all program directors providing them with pertinent information including pricing, location, schedules and rosters and eventually process payment to complete registration process. Also provide outside sales support when needed at in person events to promote i9 Sports and gain potential members.
Customer Service Representative
Medco Health Solutions - Tampa, FL
September 2009 to January 2011
Assisted new and existing members with ordering mail order prescriptions. Negotiated mail order versus retail prescription coverage. Advised members on why mail order services could be beneficial monetarily as well as reiterate the convenience of mailing their prescriptions.
Group Home Supervisor
Tampa Bay Academy - Riverview, FL
August 2007 to August 2009
Managed and supported up to 36 group advisors. Oversaw the milieu which consisted of up to 48 residents. Ensured staff understood policies and procedures. Maintained staff to resident ratio. Liaison between the group home manager, director and director of nursing. Compiled and typed supervisors shift report at the end of shift as well collected and signed off on documentation relevant to any incidents pertaining to residents or staff during shift.
Customer Service Representative
Coca-Cola Enterprises - Tampa, FL
January 2005 to July 2007
Processed product orders for new and existing customers via outbound calls and various databases. Negotiated sale of products with various vendors that would potentially be a gain in revenue based on their service area and demographics.
Project Manager
AT&T Global Network Services - Tampa, FL
August 1994 to December 2004
Managed service administration and network connectivity for a global internet company. Authenticate software by providing internet and other software capabilities to new and existing Vendors. Create and maintain user IDs and passwords. Provided user IDs and any training necessary to clients for accounts. Focal point for Latin America queue, also negotiated with various vendors utilization of a web-based tool which allowed clients to create and maintain their user IDs.
Education
Cosmetology
Erwin Technical College - Tampa, FL
August 2011 to September 2012
High School Diploma
Tampa Bay Technical High School - Tampa, FL
June-1993
Appointments/Licensure
Florida Notary Public
Licensed Cosmetologist
Licensed Real Estate Agent
Contact this candidate