Arpana

SFDC Developer

Email: ad2duq@r.postjobfree.com

Ph #: 470-***-****

Summary:

● 7 years of professional IT experience, with Salesforce.com as Salesforce Developer using Lightning, Force.com, Visualforce, and APEX.

●Strong knowledge and working experience in Software Development Life Cycle (SDLC) methodologies such as Agile, Scrum and Waterfall model.

●1+ years of experience in Salesforce Einstein Analytics.

●Good exposure to different applications like Sales cloud, service cloud, marketing cloud and community cloud.

●Experience on Salesforce Lightning UI using Aura Components and LWC (Lightning Web Components).

●Working experience with Lightning Component Framework, using Lightning component in Visualforce and adding lightning component to Salesforce1. Proficient in configuring and customizing Salesforce1 App.

●Hands - on experience in building responsive applications by creating Lightning components (Client/Server side controllers) using aura framework, Salesforce LDS styling.

●Expertise in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, Validation Rules, Workflow Alerts & Actions, Pick Lists, Record Types, Process builder and various other components as per the client and application requirements.

●Experienced in Data Migration from other applications to Salesforce using Apex Data Loader.

●Extensive experience in working with Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Work Flows, Approval Workflow, Reports/Graphs and Dashboards.

●Proficient in Integrating third party system using Soap and Rest API’s.

●Profound knowledge in using Lightning Web Components and Lightning Builder for Salesforce1.

●Expertise in solving Business, technology and strategy challenges for system integration projects.

●Experience in working on SOAP and REST API web service calls.

●Extensive experience in application design, customization, development, support on Salesforce.com platform and web based application using Apex.

●Good working experience with Eclipse IDE environment for writing Business logic in Apex Programming Language.

●Expertise in Deployment of Components by Created Packages for migrating Customizations / Configurations, Migrated Customizations / Configurations across orgs using Eclipse IDE, Created Change sets for migrating Customizations / Configurations to production environment.

●Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.

●Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

Technical Skills:

Salesforce Technologies

Lightning Web Components, Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader, and Web Services

Force.com Tools

Force.com Eclipse IDE, Visual Studio, Apex Data Loader, Force.com Apex Explorer, Single Sign-On (SSO), Force.com Migration Tool, SOQL, SOSL, Service Cloud, Marketing cloud, Sales Cloud, Salesforce APIs, Force.com Excel Connector.

Languages

Apex

Operating Systems

Windows Variants, iOS, Android.

Office Tools

MS Excel, MS Word, Outlook

Professional Experience:

Client: Geico, Atlanta, GA June 2022 - Till date

Role: Senior Software Engineer

Responsibilities:

●Responsible for gathering requirements, designing solutions, and developing them on various Clouds like Sales Cloud, service Cloud(Live chat agent, Omni channel Setup).

●Creating multiple Visual Force pages and Apex controllers for their back-end activity.

●Worked on Salesforce Einstein Bot to serve up what your customers need without needing a human agent (or Salesforce User) to be involved.

●Developed Chat-bots using Einstein bots for answering FAQs without any human intervention.

●Created and updated the flows as per requirements to Send Transcript to Email, Send Transcript to SMS and Send transcript to Chat. Also Implemented Outbound and Inbound SMS through Flows.

●Worked on multiple insured claims when two or more individuals insured with GEICO are involved in the accident.

●Integration with Mule soft for continues data between AWS and salesforce.

●Integration with SMS for sending text messages to Mobile.

●Worked on Live Chat agent and Routing implementation using Omni-Channel.

●Configured Omni Channel, Que routing, custom settings, Roles, Profiles, Groups, Omni supervisors

●Responsible for developing and customizing Salesforce applications using Apex, Visualforce, JavaScript, SQL, SOAP and rest Web Services.

●Developing several web services (REST and SOAP).

●Automated processes using Salesforce automation tools such as Process Builder, workflows, Formulas, Flows, Assignment rules.

●Strong administrative experience with creating users, roles, profiles, Page Layout, Permission sets validations rules.

●Extensive experience in designing custom objects, custom fields, page Layouts, custom reports.

●Developed test cases, test classes and test methods for unit testing to ensure maximum code coverage.

Client: Champs Sports, West Bradenton, FL Dec 2020 – May 2022

Role: Salesforce Developer

Responsibilities:

●Interacted with various business user groups for gathering the requirements.

●Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.

●Developed various Custom Objects, Tabs, validation rules, Components.

●Created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.

●Customized existing Visualforce to align with Salesforce new Lightning UI experience.

●Developed Lightning Pages and provided business logic in Custom Extension Controllers, wrote wrapper classes to display data from various objects in UI.

●Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

●Used field level security along with page layouts in Lightning to manage access to certain fields.

●Used the Visual Studio Code for development and code promotion.

●Integrated 3rd party system using Soap and Rest API’s.

●Developed an automated integration process using workflow rules, validation rules, apex classes to integrate Accounts, Contacts and Orders between the customer service and sales divisions for different organizations.

●Involved in combining custom and standard components with help of Salesforce Lightning.

●Created Profiles, Roles and Page Layouts and configured the Permissions based on the organization hierarchy requirements.

●Configured and used Version Control Tool GIT to maintain repositories for Various released.

●Worked with Marketing Cloud Connect, Data Stream, Query Writing, and Data extensions.

●Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.

●Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

●Created workflow rules and defined related tasks, email alerts and field updates.

●Designed and developed Service cloud and integration

●Worked with GIT Version Control tool and updated to GITHUB.

●Performed Data migration using a Data Migration tool called Data Loader.

●Followed CI/CD process for deployments using Force.com Migration Tool and Snap Shot.

●Used field level security along with page layouts in Lightning to manage access to certain fields.

Environment: Salesforce.com platform, Apex Language, Lightning Web Components, Marketing Cloud, Aura, SOSL, SOQL, Data Loader, Sandbox data loading, Reports, GITHUB, Dashboards, Service Cloud, CI/CD, GIT, Rest API, Visual Studio, Change Sets, Windows.

Client: Signature Bank, Sandy Springs, GA Feb 2019 – Nov 2020

Role: Salesforce Developer

Responsibilities:

●Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.

●Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.

●Integrated external financial systems for synching data in Salesforce.

●Involved in creating Lightning Pages inside Lightning community Builder.

●Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.

●Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

●Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.

●Developed field & page layout customization for the standard objects like Account, contact, Leads.

●Created new custom objects, assigned fields, custom tabs, components, custom reports.

●Created custom Reports based on business needs and associated them to Dashboard.

●Designed different custom dashboards for various user groups based on their business functionalities and needs.

●Built Apex Classes implementing SOSL & SOQL statements within Visual studio to manage interaction with the database.

●Developed Webservice Call outs from Salesforce to External Application using SOAP and Rest API’s.

●Worked on Salesforce Marketing Cloud Tool which is integrated with salesforce to send emails customers

●Designed and developed Service cloud and integration.

●Developed a SOAP UI based framework to enable testing of Legacy SOAP/Rest API implementation and Salesforce Service Cloud Integration with CI/CD Automation.

●Implemented the requirements on Salesforce.com platform and Visual Studio.

●Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

●Written Rest Web Service for Inbound Calls to salesforce.

●Performed tasks for Data Migration like Data mapping and Data loading.

●Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on a regular basis for the sales performance and lead generation statistics.

●Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Environment: Salesforce.com, Apex Script, Apex Classes, Triggers, Controllers, Lightning, Web services API, Data Loader, Data Migration, Marketing Cloud, Service Cloud, SOSL, SOQL, Rest API, Reports, Custom Objects, Custom Tabs, Email Services, Page Layouts, Reports, Dashboards, JIRA, Visual Studio, Windows.

Client: Net32, Cary, NC Feb 2017 – Jan 2019

Role: SFDC Developer/Admin

Responsibilities:

●Involved in identifying, planning, and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.

●Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

●Developed batch interfaces and processes to integrate Salesforce.com with external systems.

●Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.

●Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.

●Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

●Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

●Involved in developing tests for custom Apex code.

●Created profiles and implemented object and field level security to hide critical information on the profile users.

●Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

●Extracted the data from Salesforce.com application into the external databases (Oracle) for generating large data reports using the Informatica On-demand.

●Developed visual pages to include extra functionality and wrote Apex classes to provide functionality to the visual pages

●Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.

●Provided post-implementation support to assist end users in creating reports, dashboards and certain administration tasks including creating and maintaining user profiles and privileges.

●Implemented Agile Methodologies, Test Driven Development (TDD) with continuous builds and controlling iterative and incremental projects.

●Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Environment: Salesforce CRM, Apex Language, Visualforce, Force.com IDE, Sales cloud, Apex Classes, Controllers, Triggers, Data Loader, SOQL, SOSL, Oracle, Agile, Windows.

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