Felix A De La Rosa

Customer Service

Contact

***** * ******** **

Aurora CO, 80012

720-***-****

Objective

CompTIA A+ and Network+ certified call center specialist with 14 years of experience providing customer.

service and technical support.

Experienced in troubleshooting and configuration, hardware support, and warranty work of PCs, iPads, and

iPhone software installations and removal. Google Workspace Google Docs, Zendesk, ITIL, Microsoft Office 365

Installed and performed minor repairs to hardware, software, and peripheral equipment, following design or

installation specifications.

Familiar with a variety of clients, environments, and systems.

Technical Experience:

Call Center, Bilingual: English, Spanish; MS Office 2003 - 2013

Word, Excel, Outlook; Windows XP, Vista, 7, 8.1

iOS, Network Troubleshooting, Hardware/Peripheral Installation, Wireless LAN/WAN, Remote Access,

Exchange Server 2007, HPSD Hewlett Packard system data (Ticket System Management)

Software Troubleshooting, Western Union and Money Gram Dell PC Systems, Microsoft Terminal Services

(TS), PC Hardware Diagnostics

VMware (Teletech), Verizon Wireless Sync (VWS), Computer Re-Image and Deployment (scan and print)

for Kaiser Permanente clients’ medical records, 40+ WPM

Education

Complutense University of Madrid (1922)

Bachelor in Engineering

Av. Séneca, 2, 28040 Madrid, Spain (2019)

ITT Technical Institute - Aurora, CO

Associates of Computer-Aided Drafting (2009)

Community College of Aurora - Aurora, CO (2)003

Associates of General Studies

Certifications:

CompTIA A+ and Network+ (2022)

Key Skills

IT Associates

Retail

Marketing

Project Management

Budget Planning

Communication

Problem-solving

Experience

AUGUST 2009-PRESENT

Assistant Manager Aurora Specialty Foods

JULY 2021-PRESENT (PART TIME)

IT Associates Iliff School Of Theology

AUGUST 2004-AUGUST 2009

Sales Associate Aurora Specialty Foods

Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.

Communication

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Leadership

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

References

Available upon request.

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