Alberto F. Freire

SUMMARY:

Adaptable Front Desk Manager with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas. Hands-on skills in using applications such as MS Office, Millennium, and QuickBooks to facilitate daily office operations.

EDUCATION:

Emerson High School (1996–2000)

Kaplan University ( 2008 – 2010)

Front Desk Manager Aventura, FL

First Service Residential (01-10 to Present)

Greet and welcome residents and guests in person and on phone; answer and direct inquiries to designated department.

Maintain log books, including sign-in/out logs, front desk expenditures, and calls received.

Pick up and sort daily incoming correspondence and deliver sorted mail to addressees.

Maintain executive managers calendars by planning and scheduling conferences, teleconferences, and travel.

Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and evaluating new products.

Manage front office reception area by cleaning and organizing desk and visitor lobby.

CEO/Tech Support Agent Hallandale, FL

Computer Logic (08-05 to 07-12)

Responsible for P&L, Scheduling, Order parts, Repair, Refurbished, Installed and upgraded DELL, HP, and IBM computers.

Install and made upgrades memory modules.

Re-imaged hard drives, Diagnosed computers, Installation and configuration of SATA drives, Installed Wi-Fi networks.

Provided on-site computer repairs services to small business and private customers.

Diagnosed software issues, installed updates or new software, and removed malicious programs.

Consulted with customer regarding technological needs as well as technical problems.

Disassembled system on site to diagnose issues and make selected repairs.

Consumer Direct Store Rep Plantation, FL

Dell/Spherion (03-03 to 08-05)

Preparing reports and ensured kiosks have necessary supplies.

Responsible for leading sales efforts and maintaining monthly sales goals which were $250,000 a month.

Mentor, one-on-one discussions, motivated and created positive strategies for employees.

Received sales and yearly awards from Dell for improving performance at different Kiosk locations.

Collaborated with Regional Supervisor to create strategic plans to enhance customer satisfaction and sales.

Retail Sale Consultant Pembroke Pines, FL

Cingular Wireless (02-01 to 03-03)

Handled questions, concerns from customers and employees.

Forecast daily schedule by looking at the sales from the year before, prepared daily, weekly and monthly sales reports for area supervisor.

Accomplished Sales quotas of $25,000 a month.

Call back customers to make sure they are satisfied with the service provided at the Kiosk. Received best of the best awards two periods in a row.

Achieved sales goals by 120% on a monthly basis for two years.

Received customer service award for outstanding tracked record.

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Assistant Store Manager/Call Center Supervisor North Bergen, NJ

The Vitamin Shoppe (05-96 to 08-00)

Cost accounting, Developing Budgets, Financial Planning and Strategy.

Decision making towards employees’ evaluation.

Strategic planning of monthly goals for the sales department.

Verbal communications to employees of daily goals set by department director,

Customer focus, Management proficiency by creating reports that would help the management team reach our daily goals, Managing profitability.

Daily verbal communication to the sales team, and customer focus manage all departments within the telemarketing department, Consisting of 94 employees.

Managed a department that grossed $1,000,000 a week, receive 15,000 calls weekly.

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