DANTA COOK

FARRAR

804-***-****

Richmond, VA *3224

ad2dtu@r.postjobfree.com

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Inventory controls

Team Leadership

Opening and Closing Procedures

Staff Management

MS Office

Hourly shift management

Problem resolution

Accurate Money Handling

Scheduling

Sales and marketing

Customer service

Training and mentoring

Sales expertise

Shift Manager • Rite Aid

Richmond, VA • December 2019 to Current

Kept employees operating productively and working on task to meet business and customer needs

Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth Trained and mentored new employees to maximize team performance Adhered to company standards and compliance requirements for operations and cleanliness of all areas

Tracked receipts, employee hours and inventory movements Cooperated with coworkers to improve customer experience and manage storefront Managed customer relations and customer service through daily communication and interaction

Improved customer satisfaction ratings by addressing issues and fostering timely resolution

Counted cash in register drawer at beginning and end of shift Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

Quickly and accurately counted drawers at start and end of each shift Department Manager • Walmart

Richmond, VA • May 2015 to December 2019

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands

Updated policies to reflect changing conditions and maintain optimal safety standards for all employees

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences

Monitored self-checkout systems and provided assistance or intervention where required

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

Processed POS transactions, including checks, cash and credit purchases or refunds Assisted customers by answering questions and fulfilling requests Used POS system to enter orders, process payments, and issue receipts Minimized on-site cash with frequent deposits and high accuracy in predicting operations

Cashier • Family Dollar Stores Inc.

Richmond, VA • May 2013 to January 2015

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance

Reviewed weekly sales circulars and monitored price changes Worked extra shifts during busy periods and covered for call-in employees to maintain service levels

Restocked, arranged and organized merchandise in front lanes to drive product sales Counted cash in register drawer at beginning and end of shift Associate of Science - Social Sciences • J Sargeant Reynolds Community College Richmond, VA

Continuing education in Social Service and Criminal Justice EDUCATION

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