Aminul Islam

Dhaka, Bangladesh

+880**********

ad2dt2@r.postjobfree.com

linkedin.com/in/aminul-islam-a4050928a

Summary:

Greetings! I'm Aminul Islam, a devoted Housekeeping and Hospitality Professional with over 20 years of commendable service in the hospitality industry. My journey began as a Housekeeping Attendant at Dhaka Sheraton Hotel and has led me to my current role as a Housekeeping Supervisor at Intercontinental Dhaka.

Expertise & Achievements:

I specialized in leading high-performing teams, maintaining rigorous cleanliness standards, and optimizing guest satisfaction. I've had the privilege of supervising housekeeping operations in a 250-room hotel setting and have consistently adhered to stringent COVID-19 cleaning and infection control protocols. My commitment to excellence has been recognized with awards such as Outstanding Service Delivery at the 136th Inter-Parliamentary Union and the 9th Global Forum and Migration Development.

Skills:

Rebranding • Waste Reduction • Customer Satisfaction • First Aid Training • COSHH • Waste • Recycling • Hospitality Service • Laundry Services • Light Housekeeping • Daily deep cleaning • Dusting & Polishing •

Steam Cleaning • Vacuuming & Mopping • Carpet Cleaning • Wood Floor Polishing • Furniture &Upholstery cleaning

Kitchen & Bath Cleaning • Room Tiding & Organizing• Floor shining Expert •

I am proficient in waste management, housekeeping cost reduction, employee training, and housekeeping supply management. My ability to solve problems efficiently and manage time effectively, coupled with my deep understanding of hospitality expertise, makes me a reliable and organized professional. Additionally, I'm fluent in

Bengali and English and possess computer literacy with skills in Microsoft Office, Social Media Management, and Internet Browsing.

Sustainability & Safety:

Safety and sustainability are at the core of my operations. I've successfully managed the disposal of waste and recycling per established procedures, and have diligently overseen cleaning product inventory in compliance with COSHH regulations. I’m also certified in Basic First Aid from the Bangladesh Red Crescent Society.

Experience

Housekeeping Supervisor InterContinental Hotels & Resorts Oct 2016 - Present (7 years 1 month)

Assisted in managing housekeeping operations, staff training, and ensuring guest satisfaction.

Managed housekeeping operations for a 250-room hotel, coordinating a team of 15 housekeepers.

Highly organized and detail-oriented Housekeeper with over 20 years of experience in residential and hospitality cleaning. Experience in deep cleaning and organizing spaces, with strong problem-solving and customer service skills.

Collaborated with front desk staff to ensure timely guest request responses, enhancing satisfaction.

Supervised housekeeping teams in a 250-room hotel setting.

Adhered to COVID-19 cleaning and infection control protocols.

Properly managed disposal of waste and recycling per established procedures.

Coached housekeeping personnel for goal-oriented performance.

Enforced consistent, high cleanliness standards to elevate customer satisfaction.

Oversaw cleaning product inventory in compliance with COSHH regulations.

Housekeeping Attendant

Ruposhi Bangla Hotel

Dec 2012 - Dec 2015 (3 years 1 month)

Ruposhi Bangla Hotel To Intercontinental Hotel (Rebranding)

Performed daily cleaning and upkeep of apartments, including vacuuming, dusting, and mopping

Responsible for deep cleaning of bathrooms, kitchens, and other common areas

Conducted regular infections of apartments for maintenance issues

Assisted in maintaining inventory of cleaning supplies and placing orders when needed

Housekeeping Attendant

Sheraton Hotels & Resorts

May 2002 - May 2011 (9 years 1 month)

Collaborated with front desk staff to ensure timely guest request responses, enhancing satisfaction.

Adhered to COVID-19 cleaning and infection control protocols.

Coached housekeeping personnel for goal-oriented performance.

Oversaw cleaning product inventory in compliance with COSHH regulations.

Maintain cleanliness of all hotel guest rooms, public areas, and back of the house

Ensure that every guest room meets company standards for cleanliness

Work with the hotel front desk to provide exceptional customer service to hotel guests

Attend to guest requests, inquiries, and complaints promptly

Education

National Hotel and Tourism Training Institute, Dhaka Bangladesh

Housekeeping and Laundry

Board of Intermediate and Secondary Education, Dhaka

Higher Secondary School Certificate

Board of Intermediate and Secondary Education, Dhaka

Secondary School Certificate

Licenses & Certifications

Computer Certificate Course - National Youth Development Computer Training Academy, Dhaka

Basic First Aid Training - Bangladesh Red Crescent Society (BDRCS)

PRE-INT English Skill - British Council

Honors & Awards

HSKP Attendant - ICC World Tweenty20 Bangladesh

2014

Outstanding Service Delivery

9th Global Forum and Migration Development 136th Inter-Parliamentary Union

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