S H E A

Z E P H I R

C R E A T I V E O P E R A T I O N S

M A N A G E R

PROFESSIONAL EXPERIENCE

Studio Operations Manager

Maximized the productivity of east/west coast team members and internal workgroups through operational leadership and optimization of existing procedures. Acclimatized newly recruited personnel to the CASE organizational work environment through onboarding and training sessions. Ensured timely delivery and effective maintenance of studio/office equipment as well as delivered robust technical support; engaged with producers to ensure all deliveries are set. Rendered expertise as resource air traffic control leading studio status, forecasting meetings, and helping the account team with workflow management. Managed travel and lodging arrangements for teams, oversaw office communications and correspondence, maintained all files and records, and kept up-to-date contact lists. Kept management updated on work performances through regular reporting.

Maintained daily status master sheet and led the morning meetings for the east and west coast teams. Created an accountability system for the Accounting Managers to track monthly expenses and update the finance director to focus on the big priority financial tasks. Devised a "Working from Home" and "In Office" calendar during the switch to “work from home” model to account for proper tracing protocol in line with CDC guidelines dealing with COVID-19. CASE Agency, New York, NY Sept. 2019 - Dec. 2020

ad2dsw@r.postjobfree.com • www.linkedin.com/in/shea-zèphir Executive Assistant & Operations Manager

Maintain and manage the administrative and operational needs of TED's Media department consisting of 10 teams and 60 team members. Cross-pollinate with coordinators and managers on org-wide and department initiatives such as the programming + editorial calendar, distribution channels launches, and audience development data insights strategies. Manage the onboarding process of new Media team members in coordination with the HR/Admin department. Implement meeting optimization strategies to maximize the efficiency of the Head of Media's daily workflow.

Manage the Head of Media's complex and frequently changing calendar Manage and coordinate monthly department meetings, all hands, and key communications by setting agendas and creating keynote presentations as needed. Support the Media Department on special projects interfacing with key stakeholders on workflow operations and maintaining the data at the completion of each project. Manage and reconcile expense reports for HOM & Creative Director Manage travel & lodging logistics for TED's conferences with team members' attendance as needed TED Conferences LLC, New York, NY June 2021 - July 2023 Executive Assistant (Temp Contract)

Provided high-level administrative support to the SVP of Global Brand Experience, the SVP of Emerging Markets & North Asia, and the DMI department consisting of 2 teams and 25 team members. Managed the complex schedules of both SVPs across multiple time zones. Coordinated executive-level team meetings, including the management of attendees, booking locations, breakfast/lunch selections, and addressed conflicts. Prepared expense reports, managed executive budgets, and reconciled corporate credit card statements. Organized, planned, and facilitated team offsite activities. Arranged travel itineraries, visa applications (when required), and expat family travel for yearly home visits. Acted as a liaison between the executive and internal/external contacts, managing communication with stakeholders and ensuring timely responses to inquiries. Maybelline DMI at L’Oréal New York, NY Aug. 2023 - Dec. 2023 C R E A T I V E O P E R A T I O N S

M A N G E R

PROFESSIONAL EXPERIENCE

ad2dsw@r.postjobfree.com • www.linkedin.com/in/shea-zèphir Executive Assistant

Delivered robust calendar management services to the Chairman and controlled all communication and correspondence of the Executive while maintaining strict confidentiality. Prioritized emails, prepared correspondence, and created/calibrated documents for more efficient usage. Arranged the internal capital team meetings, prepared meeting material, and maintained documentation. Updated the Chairman on companies’ expenditure by delivery of reconciled reports. Ensured travel management support through visa and passport coordination as required.

Designed an accountability system for expense reporting, improving the monthly turn time for finance department.

Provided support to the chairman with switching a flight while in another time zone by working out of hours. Moved all accommodations and meetings according to the new schedule for successful meeting with the VIP client.

Teneo Holdings, New York, NY May 2017 - March 2018 S H E A

Z E P H I R

C R E A T I V E O P E R A T I O N S

M A N A G E R

Sept. 2012 • The Art Institute of Philadelphia • BS Fashion & Marketing EDUCATION

Developed a paperless work environment by promoting the usage of electronic systems for data management.

Built and maintained an on-boarding book for all new hires subsequently becoming the official information binder used for the on-boarding process. Ideated and built an accountability system between managers and team members while requesting time off in conjunction with dept. policy, improving team member communication, and improved efficiency for shift coverage.

Built an accountability system between customers and shop dept. managers, significantly improving the response time on repair requests.

Formulated an e-system permanent electronic system to manage data and integrate old repair log system with the new paperless system.

The MET, New York, NY June 2018 - Sept. 2019

Buildings Dept. Office Manager

Planned, strategized, and led all office operations, provided the reception coverage, and managed seamless dissemination of all office communication/correspondence. Coordinated with IT department to keep office equipment in optimum working condition while engaged with HR department to maintain timekeeping policies. Kept up-to-date daily work order spreadsheets, monthly reports, and all other files and records by leveraging Workday and JIRA. Maintained attendance master lists of 10+ department shops; also, tracked workday timekeeping, reconciled timecards, and recorded overtime hours for staff members. Organized all company events by reserving conference halls and making all other arrangements.