Asuwanimala

Mahiswaran

S ENIOR ANALYST - S A L E S FORCE

ADMINISTRATOR

Details

+601*********

ad2dsv@r.postjobfree.com

Skills

Critical thinking and problem

solving

Communication Skills

Adaptability

Computer Skills

Fast Learner

Ability to Multitask

Ability to Work Under Pressure

Effective Time Management

Analytical Skills

Ability to Work in a Team

Management Skills

Profile

As a dynamic and results-driven professional with a proven track record in Salesforce, I thrive in challenging environments and excel at driving teams to success. With over a decade of experience leading cross-functional teams, my strategic vision and innovative problem-solving have consistently delivered exceptional results. My leadership is characterized by a unique blend of adaptability, resilience, and a relentless commitment to excellence, making me the ideal candidate to elevate your team to new heights.

Employment History

Senior Salesforce Analyst (Administrator), Computacenter Services

(Malaysia) Sdn Bhd, Kuala Lumpur

MARCH 2 0 2 1 — PRESENT

• Work with Sales, Sales Operations, and Marketing executive management and end users to manage existing Salesforce application and ancillary systems.

• Design and create customized Sales reports and dashboards (i.e. pipeline management and forecasting) that drive informed business decisions

• Perform regular data uploads/exercises, data maintenance &cleaning activities

• Manage Salesforce helpdesk in providing application users with technical support, tracking resolution progress in Salesforce Cases

• Create and maintain documentation on processes, policies, application conjguration and help-related materials for superusers, end-users and governance staff

• Lead Salesforce.com maBor and minor releases for the company, including release cycle testing, end user feature training, and overall corporate communication

• Documenting processes, including error reports and changes to jeld history tables.

• Evaluating and installing new Salesforce releases, as well as providing training and support.

• Flexibility to adapt to changing priorities/deadlines including the ability to multi-task and Buggle many competing priorities/deadlines. System Support Engineer, NexRoar Services Sdn Bhd (Client-M9), Selangor OCTO'ER 2 0 1 9 — F E 'RUARY 2 0 2 1

• Install and conjgure computer hardware operating systems and applications monitor and maintain computer systems and networks

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults

• Provide support, including procedural documentation and relevant reports

• Follow diagrams and written instructions to repair a fault or set up a system support the roll-out of new applications

• Set up new users7 accounts and projles and deal with password issues

• Work continuously on a task until completion (or referral to third parties, if appropriate)

• Priorities and manage many open cases at one time

• Rapidly establish a good working relationship with customers and other professionals, such as software developers

• Test and evaluate new technology

Salesforce Support, Computacenter Services, Kuala Lumpur S E P T EM'ER 2 0 1 ; — F E 'RUARY 2 0 1 9

• Work with Sales, Sales Operations, and Marketing executive management and end users to manage existing Salesforce application and ancillary systems.

• Design and create customized Sales reports and dashboards (i.e. pipeline management and forecasting) that drive informed business decision

• Perform regular data uploads/exercises, data maintenance &cleaning activities

• Manage Salesforce helpdesk in providing application users with technical support, tracking resolution progress in Salesforce Cases Global Service Desk, Hewlett-Packard Enterprise / DXC Technology, Cyberjaya

F E 'RUARY 2 0 1 4 — MAY 2 0 1 ;

• Primary responsibility is user support and customer service • Available to clients requiring technical assistance

• Respond to questions from all emails and callers.

• 'ecome familiar with each client and their respective applications.

• Learn fundamental operations of commonly used software,hardware, and other equipment.

• Follow standard Service Desk operating proceduresJ accurately log all Service Desk tickets using the dejned tracking software.

• 'ecome familiar with helpdesk policies and services.

• 'ecome familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. Assistance Coordinator, Mondial Assistance (Asia), Kuala Lumpur MAY 2 0 1 2 — S E P T EM'ER 2 0 1 3

• Respond to policyholders7 inquiries offering appropriate solutions and information

• Handle calls and casework for services such as lost luggage, lost documents, legal

& medical referrals and medical evacuations

• Provide general policy information (such as verijcation and limits of coverage), claims information and renewal information to customers and vendors

• Schedule and make follow-up calls on complex cases to customers

• Liaise with vendors, involved third-parties and family members during active cases

• Enter all case-related documentation into the relevant systems Customer Service Representative, KELLY SERVICES Sdn Bhd, Kuala Lumpur

GANUARY 2 0 1 0 — APRIL 2 0 1 2

• Answer phones and respond to customer requests.

• Provide customers with product and service information.

• Troubleshooting a variety of technical and non-technical issues customers are having with their web Hosting plans and services.

• Identify, research, and resolve customer issues using the computer system.

• Recognize, document and alert the supervisor of trends in customer calls.

• Provide technical support for level one escalation issues via helpdesk.

• Performs miscellaneous Bob-related duties as assigned. Education

Professional Diploma in Management, Universiti Teknologi Malaysia, Kuala Lumpur

OCTO'ER 2 0 2 0 — OCTO'ER 2 0 2 1

raduated with higher pointer 4.00 (Dean list).

Executive Masters in Cyber Security, Universiti Pahang Malaysia. OCTO'ER 2 0 2 2 — PRESENT

On going (Expected to jnish by Dec 2024)

References

Pruthivi Chandran from Computacenter Services Malaysia ad2dsv@r.postjobfree.com H +601*-******* Puvan from Hewlett-Packard Multimedia Sdn Bhd

+601*-*******

Afroz Hussain from M9 Group

+6016 ;909434

Contact this candidate