Lagent Hamilton

Work Experience

Customer Service Representative

Transamerica - Cincinnati, OH

August 2020 to June 2023

Assisting customers with life insurance questions and submitting loans this is a remote position

Processing & verifying insurance & loan details

Documentation

Inbound Daily 60 calls a day –

Authorization Specialist

Ensemble - Cincinnati, OH

March 2014 to June 2020

Assisted customers with obtaining authorization needed for scheduled procedures.

Pre-registered patients and financial clearances

Verifying insurance details and processed payments

Handles the verification of insurance benefits for customers

Explores other payment options with customer when needed

Follow up on insurance authorizations.

Mercy Health –

Financial Clearance Specialist

2014- 2019

Ensured HIPPA compliance

Answering phones and pre registering patients for diagnostic testing and/or surgical procedures

Calling health insurance companies for insurance benefits

Knowledge of systems and programs such as Rev Runner/HTP, Passport, GPS, PHS/Pathways and

HBO/STAR and EPIC

Calculating and collecting patient liabilities

Claims/Customer Service Rep II

Magellan Health services - Cincinnati, OH December 2007 to March 2012

Communicating with health insurance companies .

Preparing claim forms and related documentation.

Reviewing claim submissions and verifying the information.

Handled all incoming calls, and mental health benefits.

Researched billing to confirm claims were paid correctly.

Recipient of monthly quality awards for 100 phone call satisfaction

Transmitted claims for payment

maintaining insurance policy and claims information in a database system.

Makeup consultant

Macy's - Cincinnati, OH

September 2005 to November 2007

Represented Este Lauder cosmetic.

Sold skin care and make-up.

Handled all sales, skin care and make-up consultations.

Merchandised Este Lauder Macy Events

Senior Collector

Sallie Mae Services - Cincinnati, OH August 2000 to August 2005

Collected on federal student loan debts.

Handled consolidated loans.

Handled inbound calls to offer payment arrangements on past due accounts.

Received an award for collecting over $50, 000. Elected into the $50,000 club.

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