SUMMARY OF QUALIFICATIONS

•**+ years Project/Program Management experience managing multiple small, medium, Large and Extra Large & Program Projects simultaneously.

•CSM (Certified Scrum Master) Team Lead/SAFE® - Generates and tracks agile metrics as it relates to scrum teams and project management to include project stakeholders regarding predictability and productivity with an eye towards continuous improvement.

•Works with the PMO leadership to enhance project management best practices and tools.

•Facilitates Agile Ceremonies such as: Daily Standups, Retrospectives, Sprint Planning, User Story Development, Backlog Management, Defect tracking, Scope Management, Lessons learned, and release management.

•Conducts Waterfall workshops such as Technical Functional Specifications workshops with Client & Technical teams, Architects, BRD for Business Analysts, Solution Advisors Architects, Technical Environment Engineers, including client equivalent to address the granular technical requirements, dependencies, to implement various project solutions.

•Develops project execution plans, implementation plans, and release plans with appropriate team resources and stakeholders.

•Escalate issues as appropriate. Including informing project leadership, and Director of Project Management of risks and issues that need their attention and/or may have a long-term impact.

•Manages Small, Medium, and large budget projects from 2.5M+.

•Responsible for supporting 70+ applications using Waterfall, Agile and Hybrid methodologies for project, implementations, release management, and post project delivery support for 10+yrs.

•Provides weekly status reporting to the ITPMO, project team leaders and stakeholders on key messages for project health, trends, current and upcoming project activities. High-lights project Action items, Risks, impediments, Metrics, dependencies, to include micro project scheduling to allow various PMs time to engage the appropriate team members for upcoming activities for project events.

•Conducts project briefings for executives, sponsors, stakeholders, project teams updates according to project’s cadence.

•Possess, demonstrates knowledge and expertise in the use of project management methodologies and tools, facilitation skills, and project change management techniques.

•Performs project control analysis, variances to project plans and provides root cause analysis and course corrective actions through Change Management and project SDLC.

•Coaches’ teams to higher performance levels of project maturity and VSM (Value Stream Mapping) at a pace that is sustainable for the teams and their organizations.

•Addresses impediments, dependencies and guides the team(s) to engage specific leadership as needed to remove the impediments across organizations as needed.

•Builds trusting and safe work environment where problems can be raised without blame, retribution, with an emphasis on servant leadership style.

•Certified VSM (Value Stream Mapping) Trainer, encourages autonomy, decision making at the team level, manages conflict resolution among teams and cross functional teams to enable team progression and maturity through project development.

•Provides strong internal and external communication to improve department transparency, and radiating information across various organizations.

•Partners with project leaders, and sponsors to assess project’s strategic goals and outcomes, defining comprehensive project approach, and establishing metrics of long-term project success.

CORE COMPETENCIES

CSM (Certified Scrum Master), SAFE®, Servant Leadership*Team Oriented*Project & Process Management*Critical Thinking*CI/CD (Continuous Integration/Continuous Delivery) *Data Analysis*Critical Thinking/Problem Solving*Planning & Scheduling*Budgets*Detail Oriented*Agile/Waterfall/Hybrid Methodology approaches & Best Practices* Coaching and Mentoring*SharePoint Development*Microsoft Teams*Zoom*Cisco WebEx/Jabber*Infrastructure support Management*Cherwell Incident Tracker & Change Management Execution and Training*Microsoft Product Suite – Outlook, Word, Excel, Power BI-Dashboards/ (KPI Metrics) *Visio*MS Project*MS Power APPS*Tableau*GitHUB*Adobe*Trello*Value Stream Mapping (VSM) *DevOps*Digital Marketing*Culture Committee member*Quickly adapts to new technologies*CA Rally*Microsoft TFS(Team Foundation Server)*Dashboards*RACI Status Reporting* Strong written and verbal communication skills*Instructor lead Facilitator*Planview*Technical Writing*SDLC Methodologies & Best Practices*Problem Resolution*Confluence*JIRA*Service Now-SRs*Changepoint Time entry setup and approvals.

PROFESSIONAL EXPERIENCE

UST Global International

Sr. Program/Project Manager - Contractor

Jul,2023 – Nov,2023

•Managed small to large programs and projects with on time delivery within budgets.

•Leveraged Waterfall methodologies for both Manufacturing and IT Projects.

•Managed Change Management planning and process project cycle.

•Leveraged MS Project for task tracking, dependencies, resource tracking, micro projects within major projects, KPIs via Power BI, and scheduling.

•Managed Manufacturing Programs for both software/hardware regarding the DANA Plant launches for light vehicles, Plant Housing, IT Payroll Migration, IT Hardware implementation, ERP, and SAP Initiatives.

•Managed Manufacturing and IT cross matrix teams.

•Created weekly ITPMO Dashboard project status reporting for Manufacturing and IT to include project phase transitions from Concept, Initiation, Design & Build, Test - QA & UAT, Deploy, Go-Live and Turnover.

•Created monthly Sponsor Dashboard reporting to ensure that leadership was informed, and involved throughout the project cycle.

•Hosted weekly IT Leadership Payroll and ADP Project reporting.

•Hosted IT Project team meetings.

•Lead and managed Change management process for Training, Risks, Issues, Scope, and action item reporting.

•Managed Payroll Migration Project Playbooks and cutover activities to include escalations as needed.

•Experience with Onshore & Offshore Models

UST Global International

Sr. Project Manager/ Experian Contractor

Jan 2021 – Jul/2023

•Manages small to large projects and Budgets, simultaneously, including post project support and maintenance during warranty periods to include project closeouts leveraging Waterfall and Scrum Project methodologies.

•Conducted project transition to support teams during warranty periods and post project communications and planning. Completes project closure by executing the final project updates to ensure they are applied for all project related artifacts.

•Created and radiated Lessons learned information from each project across organizations to project stakeholders and Leadership for review.

•Managed Project Planning, Building Dashboards for metrics leveraging Power BI, JIRA for issue reporting and tracking during the projects SDLC and Project Workbooks that contain subtask for project tracking such Overviews, Assumptions, Key Decisions, Risks, Issues, Action items, Change Log tracking, Project Rosters, Communication Plans, Risks, and lessons learned.

•Provided Governance and oversight of ongoing project activities such as weekly project status reporting, Weekly cadence, Billing, internal and strategic initiatives, and deliverables.

•Facilitated project reporting, billing, and administrative duties.

•Leveraged JIRA to manage project and maintenance project tickets and tasks from project initiation to project closeout to track all project activity related to projects.

•Managed Changepoint Time entry setup and approval, for resource tracking and reporting.

•Leveraged Confluence and SharePoint tools for project artifact documentation repositories.

•Developed and maintained project plans for budgets, billing, and SNOW tickets, change logs, action items, risks, issues, and forecasting and escalations as needed.

•Manages resource assignments that are identified during the project life cycle required for project delivery.

•Conducted project meetings with project teams via workshops with stakeholders according to project cadence for Agile, Waterfall and Hybrid-Phased approached methodologies and best practices.

•Managed to project deadlines to ensure on-time delivery.

•Coordinated with vendors and suppliers as needed for project resources and delivery.

•As a Project/Team Leader, provides resource feedback to Sr. Leadership, regarding project teams, clients, and team members.

•Hosted Bi-weekly project sponsor meetings.

•Hosted cross functional balanced matrix team collaborations with multiple organizations within the company.

•Experience working with Onshore & Offshore Models.

US Airways AZ/American Airlines DFW

Aug 2010 – Dec 2020

Sr. IT Project Manager/Certified Scrum Master/Safe®

•Leads project teams on various new IT projects and maintenance support to ensure project completion within time frames and budget constraints.

•Leverages Agile/SAFe® Methodologies & best practices to manage team backlog work to ensure requirements are met to deliver the Minimal Viable Product (MVP) to our customers.

•Manages technical support teams for 70+ client applications servicing our business partners and frontline support team members.

•Develops Digital Marketing solutions for Sales business partners to generate revenue in order to meet department revenue goals on corporate .com sites.

•Critically Analyzes Technical team needs to develop cost effective functional and system design specifications, including but not limited to: Functional Specifications, Requirements, traceability Matrices, Work Breakdown Structures, Work Estimates, Scoping and Change Management.

•Level sets business requirement expectations, workflow processes, Architecture designs and development artifacts to ensure that the organization needs are validated and Feature sets requirements meet the needs of our customers and external and internal stakeholders.

•Proactively engages and communicates with project Stakeholders, Product Managers, Sponsors and Project Teams to maintain project alignment to ensure successful project implementations.

•Leads Disaster Recovery (DR) simulations for multiple client applications to ensure DR readiness.

•Created Key Performance Indicators (KPIs) leveraging Microsoft Power BI and Tableau to track production releases for various team performance and product delivery efficiency.

•Manages technical on and off-shore remote teams during COVID transitions to ensure projects meet customer expectations and deadlines.

•Technical Infrastructure Implementation for small, medium, and large projects within various application eco systems with 8+ team sizes both on and offshore.

•Developed DeveOps initiatives, Instructure lead training for Department Value Stream Mapping (VSM)

oAs the facilitator, initiated streamline processes and procedures to eliminate ineffective work intake, streamlined project flows, identified work gaps to improve IT and Business process work streams to eliminate project waste.

•Managed IT Operations Maintenance teams and projects including support for 70+ applications for organizational business partners, on call support 24/7 and operational resources at corporate headquarters to include field resources.

•Managed CRM (Customer Relations Management) 360 Business Applications/Sales Projects that provides customers with the ability to manage their sales intake pipeline, automate and maintain new and existing external customer base information from corporate to Sales reps in the field.

US Airways -AZ (Now American Airlines)

•2014 - Sr. IT Project Mgr.

Managed Arline Loyalty Software Program and Product line, services projects that provided customers with access to various US Airways product offerings to ensure customer retention on AA products.

Aug/2010 -Dec2014 Project Mgr./Business Analyst

Managed and developed strategic planning and execution of internal projects for department stakeholders for Sales, Shuttle Services, Promotions, Airport notification applications, One world Alliance Partners, Code Share programs, Corporate .com site (Ticketing software/sales/Mileage programs), application requirements design, development, and support.

Education

Certified Scrum Master/SAFe®

DeVry University - Project Management

RMC/Project Management Institute Training PMI/Project Mgmt.

ITT Interface Technical Training Institute (Programming/Web Development)

RIO Salado Community College- Computer Programming

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