Kaley Duncan

Program & Logistics Operations Management

ad2drx@r.postjobfree.com • 502-***-****

LinkedIn • Hedgesville, WV 25427

Growth-focused professional with proven expertise in planning and coordinating the completion of taskers sent out from USAMMDA in a timely matter, incorporating strategic solutions, utilizing resources, and optimizing full potential of resources. Demonstrated ability to plan, coordinate, and define project scope, allocate resources, maintain documentation and metrics, control project communication internally and externally, and mitigate risks. Background of overseeing inbound/outbound activities, tracking proposals and contract awards, and creating financial reports and maintaining databases in line with defined procedures/regulations. Aptitude of scheduling, advising, collaborating, and coordinating with all stakeholders, to include small businesses and USAMMDA Program Managers. Instrumental at evaluating KPIs as per objectives and presenting reports after monitoring progress with plans. Excel at mentoring highly skilled workforce as well as liaising with staff and management at all levels.

Areas of Expertise

Program Oversight & Coordination

Verbal and written organization skills

RFIs, RFPs, Cost Analysis for DOD/DHA

Strategic Planning & Execution of Taskers

Process Improvement

Data Analysis & Documentation

Leadership & Team Building

Contract Proposals

Internal and External Collaboration

Professional Experience

Deltastrac LLC – Fredrick, MD Aug 2022 – Present

Project Analyst

Directs project management standards and execution, while evaluating and compiling executive reporting on project governance, status, and performance metrics. Manage end-to-end Project Manager functions for Divesting Army Medical Equipment. Create effective project plans, processes, and schedules, craft scope and deliverables through operational measures and concepts without pre-existing parameters under minimal supervision. Execute all data analysis operations, encompassing data mining, manipulation of meta-data, data trending, and reporting by leveraging numerous applications for inclusion of Army Systems. Provide data analysis, administrative support, program data input/transfer, documentation development and review, tracking/maintaining program-related documents and communications. Conduct comprehensive data analysis and deliver administrative support, program data input/transfer, documentation development, and review before delivery.

Key Contributions:

●Assisted Program Manager on $17.3 M initiative through procurement and fielding of Oxygen Generators used in forward areas and hospitals.

●Coordinated all initiatives within divestiture of medical devices in liaison with internal/external partners.

●Uncovered areas with improvement needing optimal performance by performing research and risk assessments.

●Implemented a new knowledge management system using OneNote which increased organization and collaboration of documents within the team.

●Coordinated and scheduled Interdisciplinary Product Team (IPT) meetings, assisted in the contract actions such as Request for Information (RFI) and RFI response assessments, Request for Proposals (RFP) documentation, and drafting selection criteria, test plan development, and a Cost Benefit Analysis.

Gap Solutions – Fredrick, MD Jan 2020 – Aug 2022

Catalog Specialist- Project Analyst

Delivered assistance in development and documentation of processes/procedures for preparing reports, charts, and data-driven documents, including Life Cycle Sustainment Plans and Product Support Packages, as directed by U.S. Government. Designed and implemented policies, goals, and objectives efficiently in partnering with managers and team members. Facilitated overall creation and presentation of analytical results, recommendations, and plans to senior management. Analyzed and interpreted data on logistic elements, entailing availability, maintainability, reliability, supply chain management, and transportation. Managed and delivered teams’ key performance indicators to senior management on weekly and monthly basis.

Key Contributions:

●Drove successful outcomes by defining and building appropriate metrics and measurements.

●Enhanced projects performance by leading project plans, documentation requirements, and operational efficiencies.

●Supervised end-to-end equipment authorizations, force structure analysis, and logistics readiness.

●Participated in data analysis for creation and submission of data findings to publications in coordination with internal/external partners.

American Public University System – Charles Town, WV Feb 2018 – Nov. 2019

Student Support Representative

Demonstrated organization skills and performed well under pressure to meet deadlines. Validated accessibility to inter-office personnel by monitoring and screening visitors. Offered clerical and technical support by implementing office methods and procedures. Handled all correspondences via email, telephone or postal mail of clients.

Key Contributions:

●Maintained client satisfaction by responding to all enquiries, rectifying, or escalating issues to management.

●Led and guided more than five dozen students daily to ensure students success throughout education journey.

●Achieved firm deadlines and employed outcome-driven and goal-oriented methodology to Student support.

●Provided one-stop resolution for students with tier one questions while referring students to relevant departments for needed in-depth assistance.

Air National Guard – Martinsburg, WV 2009 – 2014

Medical Logistician

Conceptualized and implemented relevant programs and policies by assessing public health data. Evaluated equipment authorizations, force structure analysis, and logistic readiness. Appraised program and policy effectiveness and upheld up-to-date and comprehensive electronic and paper filing systems by instituting comprehensive set of guidelines. Ensured availability of supplies for Aeromedical Flight Evacuation team needed in collaboration with team.

Key Contributions:

●Managed $750K in stocked supplies on day-to-day basis by cross-checking and correcting balances.

●Maintained 100% accountability of all assigned equipment worth $4 M to ensure mission readiness.

●Led on-hand integrity in compliance with Federal and DOD regulations while obligated government funds.

Education

Master of Business (Supply Chain Management) 2020

Certificate in Leadership and Logistics

American Military University, Charles Town, WV

Bachelor of Science in Public Health; Concentration: Health and Wellness; Minored: Sociology 2017 – 2019

Coursework: Epidemiology, Emergency Management and Public Policy

American Military University, Charles Town, WV

Associate of Science in Public Health

American Military University, Charles Town, WV

Technical Proficiencies

EHR, SAP, and ERP Software/Systems

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