Mario Lewis

704-***-****

ad2drn@r.postjobfree.com

Career Summary: Seeking a position Customer Services Supervisor. I have the ability to manage staff as well meet the demands of the organization by ensuring that supplies are ordered as needed, making sure that staff are properly trained to do job duties and ensure that paperwork is completed on daily basis. I also possess the ability to meet the consumers needs by explainIng products and services to them.

Education

Bachelor of Natural Science- Public Health Administration

Dillard University June 1998

Professional Experience

Houston Center Of Independent Living

STS Relocation Specialist March 2022 – Present

-Assisting clients disabilities with seeking employment.

Assisting disabled clients obtaining specific needs around homes, schools and communities to increase their independence.

-Helping clients with standing up for their rights.

D&S Community Services- Program Supervisor June 2018-Sept. 2018

- Managed 8 DIDD group homes with 28 overall employees.

- Directed day-to-day functions of the facility in accordance with current federal, state and local standards, guidelines, and regulations to provide the highest degree of quality care to patients. Improved day to day functions in the homes by 15%.

- Developed and implemented quarterly and annually strategic plans that support business plans.

- Responsible for coordinating recruitment and employment of team members.

- Utilized Lean Six Sigma methods to improve staff performance.

Child Protective Services- Child Protective Investigator July 2017-March 2018

- Assisted with the marketing of the Health Care, Assisted Living, and Special Care Units through linkage and referral with community members such as food pantries, clothing stores, Churches, and schools.

- Ensured proper handling of resident matters; developed secure living environment and encouraged equal balance of independence with assistance for all residents and maintained excellent standards of care.

- Exhibited an understanding of and compliance with resident rights and responsibilities associated with Department of Health and Human Services.

- Demonstrated competency in financial management and resource allocation as required in addition to knowledge of licensing and payment programs, personal care and social services, therapeutic and supportive long-term care and services, and environmental health and safety relevant to therapeutic health services.

Support Inc- Intensive In-Home Case Manager/Program Manager August 2014-July 2017

- Planned, directed, coordinated and monitored the delivery of all direct and indirect services to Agency home care clients.

- Developed policy and procedures and assured compliance.

- Reviewed policies and updated as necessary and communicated changes to all staff.

- Acted as Agency Administrator when that person was not available.

- Established and implemented systems to inform clients and their families of the scope and nature of home health care services and community resources.

- Maintained liaison relationship with attending physicians.

- Identified admission criteria for new clients and evaluated eligibility for home health care benefits through third-party payers in addition to providing clients and families with information about covered services as well as private pay services upon request.

- Conducted monthly review of records to ensure continued home health care client’s eligibility for covered services.

- Developed and implemented individualized treatment plans and goals to reduced client behaviors by 15%.

Barium Springs Home for Children- Program Manager April 2011-October 2014

- Assured clinical records are maintained in compliance with state and federal laws including Medicare, CHAP and Joint Commission standards and conditions

- Evaluated Agency client base and focuses services toward diagnosis-specific client care needs, when indicated and improved client behaviors by 20%.

- Sought consultant expertise as needed to ensure Agency strength, which improved organizational structure by 12% within one year.

- Worked with youth of various ethnic backgrounds who presented various barriers of language and culture.

River Edge Hospital- Mental Health Associate/QMHP October 2006-April 2011

- Assisted in the planning and establishing of goals and policies to improve quality and cost-effectiveness for plan membership.

- Participated in the development of state and corporate long-term services and supported clinical standards, best practice guidelines and clinical policy to improve member care.

- Worked directly with physicians, clients and providers to implement recommendations to improve utilization and health care quality.

- Partnered with the provider community to develop and implement medical management programs.

- Provided input to policies and procedures for utilization and case management.

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