Customer Service Administrative Assistant

Rosio Diaz Huerta. **** Cherry Street, Waller, TX 77484

Mobile :832-***-****

Email: ***********.**@*****.***

SUMMERY OF QUALIFICATIONS:

Over 10 years experience in loan services, medical field and call center operations; previous underwriting for multiple states (almost nationally). Possess excellent communication skills (written and oral) in English and Spanish. Ability to multi-task, work independently, meet deadlines and manage projects; effective team player with proven customer service orientation.

WORK EXPERIENCE:

Texas Furniture Installation Services 11/18/2022 to Current

Operations Coordinator - Temp

Responsible for answering and directing phone calls, preparation of regularly scheduled reports. Produce and distribute correspondence memos, letters, scanning forms, prepare new hire applications, staffing, updating time sheets, making sure employee times are received and correct. Also Develop and maintain a filing system, provide great customer service.

Optimal Wireless 10/2021 – 05/2022

Sales/Team Leader

Responsible for in opening and closing the store as well as providing extensive customer service. Also responsible for maintaining the store clean, inventory, activations, sales, training new employees, registers, daily balancing of cash drawers and bank deposits.

Love's Travel Stop 08/2019 – 10/2019

Customer Service Part Time

Responsible for Stocking, Cleaning, Deli, Cashierand providing great customer service.

Daikin/Goodman 11/5/2018 – 04/2019

Customer Service Rep - Temp

Inbound calls for technical support, data entry and collecting customer information for the technicians.

JNC Mortgage – 08/01/2018 – 10/04/2018

Administrative Assistant – Temp

Inputs all pre qualified applications, call borrowers, insurance companies to request specified documents needed to close their Mortgage loan. Order Titles, Appraisals, Tax transcripts, pulling & reviewing credit. Maintain a thorough knowledge of all regulations and guidelines associated with banks loan products and is continually training on any changes in the regulations.

Texas Furniture Installation Services 07/26/2017 to 07/18/2018

Administrative Assistant

Responsible for answering and directing phone calls, preparation of regularly scheduled reports. Produce and distribute correspondence memos, letters, scanning forms, prepare new hire applications, staffing, updating time sheets, making sure employee times are received and correct. Also Develop and maintain a filing system, provide great customer service.

SE Independent Delivery Services/Rooms To Go 09/2015 - 09/2016

Administrative Assistant

Responsible for answering and directing phone calls, preparation of regularly scheduled reports. Produce and distribute correspondence memos, letters, scanning forms, FedEx, verify drivers logs, prepare new hire applications, staffing, updating time sheets, making sure employee times are received and correct. Also Develop and maintain a filing system, Order office supplies, provide great customer service and general support to visitors.

Five Below 03/2015 - 09/2015

Part time Assistant Manager

Responsible for in opening and closing the store as well as providing extensive customer service. Also responsible for maintaining the store clean, stocked, freight, training new employees, registers, daily balancing of cash drawers and bank deposits.

JP Morgan Chase 02/2012 – 07/2012 (Temp)

Mortgage Processor / MLO# 780551

Responsible for underwriting, processing and closing real estate loans. Process all employee loans as well as inputs all applications, called borrowers, insurance companies to request specified documents needed to close all consumer loans. pipeline of 60 to 80 loans.

Maintain a thorough knowledge of all regulations and guidelines associated with banks loan products and is continually training on any changes in the regulations.

Sterling Bank / Comerica 10/2010 – 01/2012

Consumer Loan Underwriter / MLO# 780551

Responsible for underwriting consumer loans within company policy and state and federal guidelines and is prepared to justify decision to both customer and management with heavy emphasis on non real estate loans. Process all employee loans as well as inputs all applications from BOTH the commercial bankers and assure lien rights are protected in accordance with the Texas Lien Laws.

Call borrowers, insurance companies to request specified documents needed to close all consumer loans. Provide training to relationship and commercial bankers as well as other lending personnel, Maintain a thorough knowledge of all regulations and guidelines associated with banks loan products and is continually training on any changes in the regulations.

Zionsbancorp / Amegy Bank of TX. 07/2006 – 7/2009

Customer Service Specialist / Sales Mentor

Assist customers with daily balances, transactions, statement inquiries, check orders, etc; have a monthly sales goal and QA's to meet. Process online banking enrollments, password resets and login access for Nevada State Bank, National Bank of Arizona, Vectra Bank of Colorado, Zions Bank and Amegy Bank of Texas, 100% Team player, multi-task, flexible and dependable

Washington Mutual, SBLC Small Business, Houston, Tx. 03/2006 - 06/2006

Loan Coordinator/Booking & Funding/Support Group

Responsible for booking & funding loans in the Small Business group; receive loan files assigned for booking, input corrections and distribute files to all loan Processors; responsible for generating, delivering daily reports of file totals to all department managers and assure lien rights are protected in accordance with the Texas Lien Laws. Extensive interactions with loan operations personnel including Processors, Closers, Underwriters and Managers.

Bank One Corporation, Houston, TX. 05/2002 - 08/2005

Loan Originator/Underwriter

Responsible for underwriting, processing and closing loan applications. Products include: Home Equity, HELOC, Home Improvement, Manufactured Homes and Unsecured Loans; make credit decisions while focusing on credit quality to include initial and final approvals. Handle 50 loan applications per day with 10 minute loan decision turn around time, also work pipeline of 60 to 80 loans.

COMPUTER SKILLS:

Windows 7, 95-98, Microsoft Office, Excel, AS400, Calyx Point, DU, DO, AU and knowledgeable of many office management and billing software as well as various banking platforms.

CERTIFICATIONS & EDUCATION:

First Aid, CPR, Venipuncture (Phlebotomy), Injections, Instrument Set-up, patient teaching, CHDP, Insurance verification, Medical billing, ICD 9 & CPT codes.

United Education Institute – Huntington Park, California, 1995

North Hollywood High School - North Hollywood, California, 1994

Professional references provided upon request

Contact this candidate