Case Manager Call Center
Resume:
Martha Kenny
Paralegal
Jacksonville, FL *****
******.******@*****.***
I enjoy challenging myself, always like to learn new and alternative ways to achieve the maximum results. Positive thinker, and experienced in many areas of the Legal field, from being a Bailiff in courtrooms to light Paralegal and Legal Intake.
Authorized to work in the US for any employer
Work Experience
Case manager for call center
Reciprocity Industries, LLC - USA
July 2022 to Present
A Case Manager for a company qualifying people for legal Claims, such as Camp Lejeune, Hernia Mesh Implants, AFFF and NEC to name a few. I worked remotely on behalf of Law Firms to see if clients qualify for claims, handle the e-signing of documents. This means speaking with clients, who are unsure what do do and where to turn for Legal help. This is customer care from the beginning of the intake process as well as communicating next steps for the client. Paralegal and legal Administrative Assistant
Children's Legal Services - Jacksonville, FL
July 2019 to June 2020
After graduating College, went to work for Children’s Legal Services as a Paralegal and Legal Secretary. Quickly learned the e-filing system, gathering Discovery, and sending out Summons. Education
Associate in Paralegal
Keiser University-Jacksonville - Jacksonville, FL
January 2020 to Present
High school diploma
Terry Parker High School - Jacksonville, FL
1980 to 1985
Skills
• Microsoft Word (8 years)
• Powerpoint (2 years)
• Legal Research (3 years)
• Microsoft Office (6 years)
• Filing (3 years)
• Front Desk (5 years)
• Microsoft Outlook
• Westlaw (1 year)
• Typing (10+ years)
• Administrative Experience (2 years)
• Legal Drafting (3 years)
• Personal Assistant Experience (10+ years)
• Calendar Management (10+ years)
• Case Management (1 year)
• Proofreading (10+ years)
• Transcription (2 years)
• Office Administration (1 year)
• English (10+ years)
• Microsoft Word (5 years)
• Microsoft Excel (1 year)
• Management Experience (10+ years)
• Office Experience (5 years)
• Microsoft Powerpoint (2 years)
• Adobe Acrobat (5 years)
• Writing Skills (10+ years)
• Clerical Experience (2 years)
• Accounts Receivable
• Office Management (3 years)
• Word Processing (2 years)
• Data Entry (8 years)
• Phone Etiquette (10+ years)
• Medical Office Experience (2 years)
• Payroll (1 year)
• Paralegal (3 years)
• Documentation review
• Document Management
• Customer service
• QuickBooks
• Fact checking (3 years)
• DocuSign (1 year)
• Google Suite
• Windows (5 years)
• Intake
• Drafting
• Time management
• Data collection
• Google Docs
• Analysis skills
• Editing
• Child Protective Services
• Medical terminology
• Computer skills
• Organizational skills
• Litigation
• Customer service (1 year)
• Customer retention (1 year)
Assessments
Legal Skills — Highly Proficient
March 2020
Assisting practicing attorneys in the preparation for litigation proceedings Full results: Highly Proficient
Legal Skills — Highly Proficient
May 2020
Assisting practicing attorneys in the preparation for litigation proceedings Full results: Highly Proficient
Sales Fit — Proficient
May 2020
Assesses personality traits that are important for sales roles. Full results: Proficient
Legal Skills — Highly Proficient
March 2020
Assisting practicing attorneys in the preparation for litigation proceedings Full results: Highly Proficient
Following Directions — Proficient
May 2020
Following multi-step instructions.
Full results: Proficient
Work style: Reliability — Highly Proficient
March 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I offer a broad range of experience and organizational skills. Researching cases and creating documents in a Paralegal field would be a perfect environment.
Contact this candidate