Cindy Katz

ad2dq4@r.postjobfree.com

612-***-****

SUMMARY

Innovative and technologically Instructional Designer. With 15+ years’ experience.

CORE COMPETENCIES

Training Program Development, Curriculum Implementation, Course Material Development, Content Storyboarding, Class Assessments, Design, Instructional Design, and Project Management.

TECHNICAL SKILLS

©Articulate Storyline ©Articulate Rise, Microsoft Office Suite™, TechSmith Snagit™, TechSmith Camtasia™, Cyberduck™, Cloudberry™, Amazon S3™, Audacity™, ©Pendo, SharePoint, and Confluence™, Microsoft Publisher, Wix, Veracity Learning.

EXPERIENCE

Learning Experience Designer

Total Expert Oct 2019 to Aug 2023

St. Louis Park, MN

I was the trailblazer of the team. Here is a list of my accomplishments:

• Applied adult learning principles and development best practices to learning resources to perform needs analyses, design, create, and facilitate training and development programs.

• Utilized eLearning authoring tools for customer facing audience resources. Including variables, triggers, branching, and animation in both Storyline and PowerPoint. The result keeps the end user engaged and focused on the training material.

• Collaborated with subject matter expert and stakeholder team members to develop strategies and sign-off on training materials.

• Implemented a learning management system (LMS) via Amazon S3 for file storage. Amazon S3 creates a single URL which is used for the knowledge base.

• Defined a naming convention for the Professional Service and Product teams to use for file tracking. This allowed all learning experience designer (LED) team members to quickly locate any lesson to update.

• Oversaw the generated URLs stored in S3 for software quarterly updates to individual source files. The URL is used in the knowledge base for the end user to quickly locate specific assets in a self-serving way.

• Wrote Java Script code that pulled eLearning test results from simulations and imported them into the Learning Record Store (LRS).

• Created the style guide and eLearning templates used by the team to produce training resources.

• Trained and mentored new LED team members.

• Trained internal staff to use Articulate Storyline software.

• Managed LMS and LRS for customer facing resources.

• Utilized authoring tools to build engaging eLearning experiences.

• I created strategic, leading-edge deliverables, as well as the simulation template for the (LED) to use. The result enabled all assets a similar look and feel. Specifically, logo, brand colors, copyright information.

• Pendo certified to create pop-up messages when an end user logs into production. This ensures an end user will be in the know of various updates.

ADDITIONAL EXPERIENCE

Instructional Designer for the Judge Group

at Ameriprise Jan 2019 to Sep 2019

Minnetonka, MN

• Created Salesforce eLearning courses for Lenders using Ameriprise University.

Instructional Designer

Home Buyer’s Marketing Apr 2017 to May 2018

Brooklyn Park, MN

• Helped design the “trainer pitch” for in-person and webinar sessions.

• Built their training page of their website.

Learning and Development Manager, External

Health e(FX) Aug 2017 to May 2018

Minnetonka, MN

• Designed and developed new eLearning/microlearning lessons for external facing customers aligned with current business initiatives.

• Prepared the courses to aid the internal employees to use the new learning management system.

• Launched LMS.

Lead eLearning Developer

American Dairy Queen Nov 2014 to Aug 2017

Bloomington, MN

• Created new technology eLearning/microlearning lessons aligned with business initiatives.

• Developed and implemented more interactive and mobile-friendly eLearning lessons for crew training which keeps the entire team up to date with new menu items.

• Translated all relevant English eLearning audio to French Canadian and Spanish.

• Produced gaming-style additions to eLearning lessons, including avatars, and AR VR elements.

• Oversaw the Rapid eLearning Process, from end to end.

• Ensure eLearning lessons meet design specification and are completed on time.

• Served as a Training for service guarantee of the Fan Experience Committee.

• Generate templates for internal rapid development procedures.

• Maintains all Crew Member, Shift Lead, and Manager eLearning lessons.

• Configured forms used in training request process for American Dairy Queen.

• Created the Agile rapid design framework for pod teams. This is available for review on my portfolio.

ACHIEVEMENTS

• Produced multiple eLearning lessons, including highly successful soft serve freezer cleaning certification program.

• Team members and managers across the globe have completed more than 2,044 courses (lessons and quizzes) and 2,925 eLearning lessons.

Training Consultant

Kinetic Solutions at Wells Fargo Dec 2006 to Dec 2007

Minneapolis, MN

• Designed 9 modules including 26 demos and practice sessions using Articulate Engage and Captivate allowing the user to conduct the training in a self-serving method.

• Single-handedly defined 3,500 fields and tables employed as field-level assistance for the CSI user.

• Assisted in revising QR8 integrated methodology training and updating lending QA tool education.

EDUCATION AND TRAINING

Bachelor of Arts: Theater Arts University of Minnesota

• Omicron Delta Kappa Recipient

• Pendo Certified

REFERENCES

Brandon Nelson, Director of Training and Education Total Expert

Email: ad2dq4@r.postjobfree.com

Phone: 651-***-****

Cassie Cabana, Learning Experience Designer, Total Expert

Email: ad2dq4@r.postjobfree.com

Phone: 847-***-****

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