Customer Service Fort Wayne
Resume:
TO
TIMOTHY OBRIEN
*******.******@*****.*** 260-***-**** FORT WAYNE, IN 46805
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Certified Lean Six Sigma Green Belt
Certified Lead Quality Auditor
Audit Coordination
Compliance Enforcement
Process Improvement
OSHA Compliance
Product Inspection
Process Evaluation
Safety Procedures
Reporting and Analysis
Training and Mentorship
Visual Inspections
Mastery of Quality Processes
Cross-Functional Collaboration
Bitron FORT WAYNE, IN
Quality Liaison
06/2010 - 01/2024
Handled and processed a variety of claims, including property loss and damage due to malfunctioning appliances
Inspected failed components both in the manufacturer's labs and 3rd party labs as well as interaction with attorneys.
Conducted internal audits to measure adherence to established QA standards.
Documented all phases of test execution including results analysis and defect resolution.
Communicated regularly with management to discuss quality trends. Prepared and analyzed internal and external quality reports for management staff review.
Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
Worked with off-site teams to complete timely tests and facilitate smooth product releases.
Created and maintained database of common and known testing defects. Provided support for internal customers by troubleshooting reported issues quickly and accurately.
Managed onsite testing for customers as required by project's specifications.
Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
Alexin Bluffton, IN
Quality, Safety and Enviornmental Leader
05/2018 - 12/2019
Developed and implemented quality management systems to ensure compliance with customer requirements.
Produced thorough, accurate and timely reports of project activities. Summary
Skills
Experience
Decided which products were defective and which ones were right. Monitored execution of testing activities, directing supervisors, inspectors, and floor workers according to testing specifications to gather accurate, useful data.
Evaluated existing processes using lean principles such as Six Sigma and Kaizen methodologies.
Recruited and trained new employees to meet job requirements. Spearheaded creation and implementation of work instructions and procedures, which led to industry compliance
Monitored product performance against customer specifications and standards, ensuring that all products met the required standards. Developed SOPs outlining quality control policies and procedures. Alfe Heat Treating Columbia City, IN
Quality Manager
06/2001 - 12/2017
Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications. Spearheaded creation and implementation of work instructions and procedures, which led to Being awarded Special Processes Certification to Ford Automotive Requirements.
Managed team of technicians and inspectors to ensure adherence to product requirements.
Reviewed completed work to verify consistency, quality and conformance. Created KPIs related to process performance metrics such as defect rate, scrap rate.
Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
Spearheaded studies on gauge repeatability and reproducibility for all major devices.
Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
Achieved cost-savings by developing functional solutions to problems. Lime City Manufacturing Huntington, IN
Quality Manager
07/1996 - 02/2001
Developed and implemented quality management systems to ensure compliance with customer requirements.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Gathered data on dimensions and performance characteristics of production items through testing procedures, performing statistical analysis on test results.
Monitored execution of testing activities, directing supervisors, inspectors, and floor workers according to testing specifications to gather accurate, useful data.
Recruited and trained new employees to meet job requirements. Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Delegated work to staff, setting priorities and goals. Performed internal audits of production processes to identify areas of improvement and non-conformities.
Spearheaded creation and implementation of work instructions and procedures, which led to acquiring 2 new customers take-over tooling and production
Aeroquip Van Wert, OH Created 3D models of complex tools, assemblies, fixtures, and molds. Tool Designer
06/1993 - 07/1996
Developed drawings and specifications for tooling components using CAD and CAM software.
Computed dimensions and machine settings, following metal properties and shop mathematics.
Reviewed blueprints and drawings to determine dimensions and tool path configurations.
Designed innovative solutions that increased efficiency and reduced costs. Provided technical support to other departments during the product development process.
Evaluated current processes and identified opportunities for improvement. Adjusted tool positions and machine controls to desired timing, clearance and tolerance settings.
Resolved issues with existing tooling designs by making necessary modifications.
Ivy Tech Community College of Indiana Indianapolis, IN Associate of Applied Science in CAD CAM, Tool Design 07/1993
Indiana University Bloomington Bloomington, IN
Bachelor of Arts
07/1987
Education and Training
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