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Quality Assurance Certified Public Manager

Location:
Tallahassee, FL
Posted:
January 02, 2024

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Resume:

I want to lead your team to success by taking on a leadership and supervisory role within your organization. I want to implement the public and personnel management skills I have mastered while working for the state and federal government to improve the efficiency and effectiveness of your operation. I use software applications effectively for management and analysis and I lead teams towards success via effective certified public management principles.

DATES

EDUCATOR

DEGREE/CERTIFICATION

LOCATION

1989 – 1991

Widener University

Focus on International Relations

Chester, PA

1991 – 1993

Florida State University (FSU)

BA – Social Science

Tallahassee, FL

1994

US Army – Adjutant General Officer Basic Course

Certification - Adjutant General Personnel Officer

Ft. Ben Harrison, ID

1995 – 2001

Florida State University

Certificate in Public Administration

Tallahassee, FL

2005 – 2007

FSU – Center for Professional Development

Certificate in Supervisory Management

Tallahassee, FL

2008

FSU – Center for Professional Development

Certificate in Public Management

Tallahassee, FL

2012 – 2017

State of Florida – Dept. of Management Services

Certification in Contract Management

Tallahassee, FL

2017

National Seminars – Enterprise Learning Solutions

First Time Supervisor – Professional Certification

Online

2018 – 2023

Various Professional Development Webinars and Certified Public Management Trainings

Online and Tallahassee, FL

DATES

ORGANIZATION

POSITION

1989 – Present

Boy Scouts of America

Eagle Scout/ Volunteer

2008 – 2010

First Presbyterian Pre-School – Tallahassee, FL

Board President

2013 – 2014

Tallahassee T-Ball/Atom League - YMCA

Assistant Baseball Coach

2015

Tallahassee Soccer League (U8)

Assistant Soccer Coach

2013 – 2022

North FL Chapter Certified Public Managers Group (NFCPM)

Communications Chairperson

2015 – 2022

Florida Society of Certified Public Managers (FSCPM)

Florida Society of CPM Newsletter Editor

2016 – 2022

DeSoto Trail Elementary School – Tallahassee, FL

School Advisory Council (SAC) Chairperson/ District Advisory Council (DAC) Member

2023 – Present

Chiles High School – Tallahassee, FL

School Advisory Council (SAC) Member

DATE

ORGANIZATION

AWARD

2017

Prudential Productivity Award

2017 Department of Education: Supervisor Succession Training Program (SSTP)

2019

Florida Society of Certified Public Managers

2019 FSCPM Presidential Award

PROFESSIONAL EXPERIENCE

2023 – Present

Florida Department of Education - Division of Vocational Rehabilitation – Bureau of Vendor and Contracted Services

Tallahassee, FL

Senior Management Analyst Supervisor – Field and Provider Relations Unit (FLPR)

Provide technical assistance and guidance for vocational rehabilitation quality assurance of Division programs

Develop and implement quality assurance policies, procedures and tools

Manage and coordinate activities for a hybrid teleworking team of seven senior VR staff throughout the state of Florida

Perform special assignments, research, and project preparation/implementation based on Division wide strategic focus

Analyze, research, edit, review and develop databases, presentations, and technical reports and conduct training webinars for projects

2017 – 2022

Florida Department of Education - Division of Vocational Rehabilitation – Bureau of Field Services

Tallahassee, FL

Government Operations Consultant II - Business Analyst and Bureau SharePoint Administrator

Managed and coordinated the Division’s Supervisor Succession Training Program

Provide technical assistance and guidance for vocational rehabilitation quality assurance of Division programs

Develop and implement quality assurance policies, procedures and tools

Perform special assignments, research, and project preparation/implementation based on Division wide strategic focus

Analyze, research, edit, review and develop databases, presentations, and technical reports and conduct training webinars for projects

2011 – 2016

Florida Department of Education - Division of Vocational Rehabilitation – Bureau of Vendor and Contracted Services

Tallahassee, FL

Operations & Management Consultant II - Quality Assurance & Program Design

Provided technical assistance and guidance for vocational rehabilitation monitoring of Division contracts and programs

Developed and implements contract monitoring policies, procedures and tools

Analyzed, researched, edited, reviewed and developed databases, presentations, and technical reports

Performed special assignments, research, and project preparation/implementation based on Division wide strategic focus

Conducted training webinars for Division projects

2007 - 2011

Florida Department of Education - Division of Vocational Rehabilitation – Bureau of Field Services

Tallahassee, FL

Vocational Rehabilitation - Quality Assurance Administrator

Analyzed, researched, edited, reviewed and developed databases, presentations, technical reports, and monitoring forms

Provided technical assistance and guidance for vocational rehabilitation programs

Performed special assignments, research, and project preparation

Planned, directed and promoted priorities and reviewed work of Bureau of Field Services personnel

2002 - 2007

Florida Executive Office of the Governor – Office of the Chief Inspector General

Tallahassee, FL

Executive Assistant 1

Managed the Whistle Blower Hotline for the State of Florida

Supervised one Career Service Admin Asst, one Whistle Blower Hotline Coordinator, and one Gubernatorial Fellow

Conducted the activities of an Investigator Specialist for the Chief Inspector General, Director of Investigations and Director of Auditing

Initiated/ updated Office of the Chief Inspector General client case files

Performed special assignments, research, and report preparation

1997 - 2002

Florida Department of Agriculture - Bureau of Pesticides

Tallahassee, FL

Administrative Secretary

Performed fiscal, personnel, purchasing and statistical reporting duties

Analyzed, researched, edited, reviewed and developed databases, brochures, presentations, technical and scientific papers

Conducted training on computers and office procedures; developed and maintained Bureau and Division Web pages

MILITARY EXPERIENCE

2005 - 2007

United States Army Reserves - 3-347th Regiment

Orlando, FL

Captain - Adjutant General Team Platoon Leader

Supervised a team of 12 Army Reserve Personnel (1 Captain and 11 Senior Non-Commissioned Officer’s (NCO’s))

Planned and established priorities; assigned, distributed, and reviewed work of subordinate unit sections and personnel

Was an Observation Controller and Unit Mobilization Assistor for U.S. Army Reserve units mobilized in support of Operations Enduring Freedom and Iraqi Freedom

Managed unit/individual training

2000 - 2005

United States Army Reserves - 351st Adjutant General (AG) Postal Company

Tallahassee, FL

Captain – Company Commander

Supervised a unit of 63 Army Reserve Personnel (4 Lieutenant’s and Cadets, 58 Non-Commissioned Officer’s (NCO’s) and Enlisted Soldiers, and 3 FTEs)

Planned and established priorities; assigned, distributed, and reviewed work of subordinate unit sections and personnel

Managed unit/ individual training, unit supply/maintenance program, physical/ information security program, safety program, family readiness program and personnel records

Managed personnel/ finance records and automated systems activities

2003 - 2004

United States Army - V Corps – 351st Adjutant General (AG) Postal Company – Operation Iraqi Freedom

Camp Virginia, Kuwait

Captain – Company Commander

Managed a U.S. Postal Office and Training Staging Area for Operation Iraqi Freedom in Kuwait and Iraq.

Supervised over 170 personnel, including 19 officers and 151 NCO’s and enlisted soldiers, throughout the operation

Supervised the processing of over 3,000,000 lbs of U.S. mail and $150,000 in finance services

1999 & 2001

United States Army - 3rd Personnel Command (PERSCOM) – 351st AG CO – Operation Bright Star

El Hammam, Egypt

1LT – Company Commander

Supervised U.S. postal operations at three locations in Egypt, El Hamman, Alexandria, and Cairo, supporting over 23,000 personnel for Operation Bright Star

Supervised 4 full-time personnel, and 60 army reservists throughout each mission

Managed a stamp/cash stock of over $40,400 and U.S. Army equipment and vehicles valued at over $300,000

Developed training plans and coordinated movement of mail in a theater of operations

1997

United States Army - 3rd Personnel Command (PERSCOM) – 841st AG CO – NATO Operation Joint Endeavour

Taszar, Hungary & Bosnia

1LT - Detachment Commander

Supervised 4 NCO’s and 12 soldiers providing personnel administration support for Operation Joint Endeavour

Managed U.S. Army equipment and vehicles valued at over $500,000

Supervised personnel movement operations in various locations, including Germany through Hungary to Bosnia

Planned and conducted the movement of personnel and equipment in a foreign country

1995

United States Army - 351st AG CO - United Nation (NATO) – Operation Uphold Democracy

Port-au-Prince, Haiti

2LT - Detachment Commander

Supervised 3 NCO’s, 6 soldiers and 50 Haitian civilians in providing U.S. Postal Service for Operation Uphold Democracy

Managed a fixed credit (stamps and cash) valued at $50,000 and postal equipment at $750,000

Planned and conducted the movement of personnel and equipment to a foreign country



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