Maria S. Gonzalez Rivera

**** ********* **** ** ******, North Carolina 28551 (919) 920-

**** *-****: ad2doo@r.postjobfree.com

Objective Challenging position providing learning and growth opportunities for professional with exceptional organizational, data management, problem solving management and written/spoken communication skills. Qualifications

■ Bilingual with excellent reading/writing skills in Spanish/English

■ Proven ability to learn quickly and thrive in the midst of change

■ Over 5 year interpreting for the Hispanic community

■ Proficient in MS word, Excel, Access, Outlook MS office as well as Internet explorer

■ Proficient in the use of office equipment to include fax machine, personal computer, scanner, Printer, type writer, copier, calculator and credit card machine. Employment

History Kinston Smiles Family Dental

Insurance Coordinator- May 2023-Present

Operating Open Dental Software

Operating Dexis x-ray software

Operating Yapi

Managing the doctor schedule to ensure production goals are met Interacting with patients in office and over the phone to ensure all patient needs are met.

Scheduling appointments for current patients and new patients Handling referrals to specialist outside of the office Obtaining records from other providers

Credentialing new provider with in network insurances Checking out patients

Collecting patient’s part for their procedure

Taking Cash, check and credit card payments in the office Verifying insurance

Explaining insurance benefits to patients

Presenting treatment plans to patients

Submitting claims to dental insurance with narrative and x rays if require Submitting claims to NC Medicaid

Submitting Pre-Authorizations to insurance with narratives and x rays if require Verifying NC Medicaid benefits

Submitting Pre-Authorization to thru the NC Medicaid Portal Posting all insurance EFT & Check payments to accounts on a daily basis Posting all NC Medicaid payments on Tuesday’s

Assuring that all insurance payments are posted correctly and correct write off is applied.

Posting all patient mail checks on a daily basis

Going over A/R constantly to bring collections percentage to goal Sending out monthly statements

Calling all past due accounts to collect payment

Correcting claims and resubmitting them

Calling insurance companies about denials

Appealing claims after denial

Ordering office supplies

Balancing at the end of the day and making deposit Reporting day to day activities to doctor

Reporting any issues to doctor

Making sure all employees are doing their assigned duties Making sure office bills are paid

Checking office email throughout the day and making sure email is address appropriately

All other office manager duties assigned by doctor until office hires office manager Smith and Adams Family Dentistry

Pediatric Side Bilingual Front Office Receptionist Feb 2018-April 2023 Checking in Patients

Using Eaglesoft

Making sure all information is up to date for patients Confirming next day appointments

Answering Phone

Scheduling appointments for follow ups

Scheduling new patient appointments

Verifying insurance

Obtaining records/X-rays from other providers

Keeping schedule full

Translating when needed for the DAs, Hygienist and Doctors Scheduling Operative Cases at the Hospital

Scanning

Getting next day charts ready

Taking Cash, check and credit card payments in the office Taking payments over the phone

Posting payments to account

Posting insurance payments and write offs

Checking patients out

Balancing at the end of the day

All other duties as assigned by Doctors

Wayne Water Districts

Bilingual Customer Service Representative- Jul 2014-January 2018

■ Setting up new accounts

■ Preparing work orders

■ Taking payments

■ Running Credit reports for new customer

■ Verifying Lease agreements

■ Answer Customer questions over phone and in person

■ Interpreting for Hispanic clients in office and over the phone

■ Scanning documents to customer accounts

■ Making daily deposits too all five water districts accounts

■ Running daily reports for cashiers

■ Making sure cashier balance their cash drawer

■ All duties assigned by office manager and supervisor Jerry Braswell, Attorney at Law

Legal Assistant- Oct 2009- Jul 2014

■ Heavy client contact

■ Keep up with court dates of clients

■ prepare legal documents

■ Answer telephones, take messages

■ Making phone calls for the attorney

■ Schedule appointments for attorneys

■ Civil, criminal and immigration legal research

■ Take payments

■ Create new files for new clients

■ Organization of files and documents

■ Handling of Personal Injury cases

■ Responsible for billing

■ Interpret for Hispanic clients in Court and in the office

■ Handling of Real Estate Matters

■ Preparing rental agreements

■ Taking rental payments

■ Preparing evictions

■ Preparing monthly calendar for attorneys

■ Training staff

■ Advertising to the Hispanic community

■ Ordering supplies for office

■ All office duties assigned by the attorneys

Maria S. Gonzalez Rivera

Michael S. Williamson, Attorney at Law

Legal Assistant- Oct 2005-May 2009

Prepare legal documents

Filing documents at the courthouse

Client contact

Answer telephones, take messages

■ Making phone calls for the attorney

■ Schedule appointments for attorneys

■ Taking payments

■ Creating new files for new clients

■ Organization of files and documents

■ Interpret for Hispanic clients

■ Preparing weekly calendar for attorneys

■ And all office duties assigned by attorney

Imperial Finance Company

Customer Service- Jan 2004-April 2004 & Jan 2005-April 2005

■ Taking loan applications

■ Obtaining credit reports for new costumers

■ Taking payments and posting them to the appropriate account

■ Interpreting for Hispanic clients

■ Taking phone calls

■ Only temporary position

Education

■ Wayne Community College, GED achieved on 9/26/2012

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