FATOKI ESTHER OPEYEMI

**, ******** ******, ***-*****, Lagos, Nigeria.

+234**********, +234**********

ad2do3@r.postjobfree.com

PROFILE SUMMARY

A detailed-oriented young person with good administrative control and interpersonal skills successful at advising on customer services. Seeking an organization that would present a platform to develop my analytic ability to apply excellent organizational relationship-building and documentation skills. While I contribute to enhance productivity, improve quality and perform tasks with the acquired knowledge in serving the organization.

BIO DATA

•Date of Birth: 4th March, 1994

•Gender: Female

•Marital Status: Single

•State of Origin: Osun

•Local Govt. Area: Ori-Ade

•Nationality: Nigerian

EDUCATION

(2020-2022)Lagos State University, Ojo, Lagos.

(MBA) Masters of Business Administration,

International Business Management (IBM)

(2013-2016) Oduduwa University Ipetumodu, Osun State.

B.Sc.(Business Administration)

Second Class Lower Division

(2009-2012) Adeniran Ogunsanya College of Education, Otto/Ijanikin, Lagos.

N.C.E.(Business Education)

Merit

(2003-2009) Royal Bells Model College, Oto-Awori, Lagos. Senior Secondary Certificate Examination(S.S.C.E.)

WORK EXPERIENCE

FIRST CITY MONUMENT BANK/ Customer Service Advisor

(April 2022-Present)

Major Responsibilities

Meet and greet person entering the banking hall and direct them appropriately

Issuance of debit card and hard token.

Assisted estimated 12-15 customers each hour and remained poised and professional even in high-stress situations.

Change of name updates and mandates for packages, email, phone number and account upgrades.

Profiling of new mobile app for business and personal account on alternate channels.

Confirmation of cheques and sorting of account packages.

Limit increase for business and personal account.

Checking the ambience of the bank.

Handling customers enquiries, complaints and queries in person.

NATIONAL YOUTH SERVICE CORPS

Aramoko District Commercial Secondary School, Aramoko-Ekiti/Business Studies Teacher

(November 2018-October 2019)

Major Responsibilities

Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning.

Instruct and monitor students in the use of learning materials and equipment.

Coordinate students for inter-house sport activities

INDUSTRIAL TRAINING

Olufunmilade Trading Stores/Store Keeper

(July 2012-December 2012)

Major Responsibilities

•Keeping records and sorting goods

•Coordinate staff for daily work activities.

TEACHING PRACTICE

Adeniyi Goodwill Private School, Ijanikin, Lagos/Business Studies Student Teacher

(2011)

Major Responsibilities

Maintain a tidy and orderly classroom

Assess and record students’ progress and provide grades and feedback

SKILLS

Understanding: Assimilating new information and data.

Attention to Details: Ability to accomplish tasks accurately and completely.

Communication: Ability to convey concepts and complex information in the most straightforward way in oral and written forms (i.e. English and Yoruba).

Software: Proficiency in Microsoft Office Suites (Word, Excel, PowerPoint)

Multi-tasking: Comfortable in a fast-paced environment, working across multiple tasks simultaneously.

Time Management: Ability to work towards tight deadlines and deliver.

REFERENCE

Available on request

Contact this candidate