Customer Service Accounting Specialist
Resume:
Deena Johnson
ad2dnw@r.postjobfree.com *281-***-****
**** ********* ******, *******, **
Dear Hiring Manager,
Thank you for the opportunity to apply for this position within your company. After reviewing your job description, you are looking for a candidate that is extremely familiar with the responsibilities associated with the role and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job skillfully and preform above expectations.
I am a diligent college student (3.62 GPA), Associate of Applied Science (AAS) in Accounting Specialist) currently attending Strayer University. During my academic career, I also managed to gain 10 years of work experience. I had the privilege of working for All Around Clean and Care in a management position in my free time, where I learned valuable professional skills such as budget administration, customer satisfaction and hospitality management. In both my academic and professional life, I have been consistently praised as being detailed-oriented by my professors and peers. Whether working on academic, extracurricular, or professional projects, I apply proven my management, leadership, and critical thinking skills, which I hope to use in the Management program with your company.
After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific skills and abilities. I hope they will help your organization. Please contact me at
281-***-**** or via email at ad2dnw@r.postjobfree.com arrange for a convenient meeting time. Thank you for your consideration, and I look forward to hearing from you.
Sincerely,
Deena Johnson
Deena Johnson
5454 Hollister Street #125, Houston, Tx, 77040 * 281-***-**** * ad2dnw@r.postjobfree.com
Career Objective
Entry Level Customer Service Representative with over 10 years’ experience in Retail and Hotel Management. Demonstrated ability to multi-task. Academic knowledge in Microsoft Office, Excel, Access, and PowerPoint. Exceptional Organizational and critical thinking skills.
Experience
ALL AROUND CLEAN &N CARE, Santa Fe, Tx
Operations Manager, Feb 2011-Aug 2018
Direct or coordinate the supportive services department of a business, agency, or organization
Set goals and deadlines for the department.
Acquire, distribute, and store supplies.
Plans administer and control budgets for contracts, equipment, ad supplies.
Hire and terminate clerical and administrative personal.
CANDLEWOOD SUITES, Galveston, Tx
Customer Service Rep, June 2016- Aug 2018
Resolve customers’ service or billing complaints by preforming activities such as exchanging merchandise, refunding money, or adjusting bills.
Determine charges for service requested, collect deposits and payments, or arrange for billing.
Check to ensure that appropriate changes were made to resolve customer’ problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
DOLLAR GENERAL, FORT SMITH AK
Store Manager, Jan 2014 – Jan 2015
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in preforming Services for customers.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to manage difficult and complicated sales.
Hire, train and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees of specific duties.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Plan and prepare work schedules and keep records of employees’ work schedules and timecards.
EDUCATION
BRYANT AND STRATTON COLLEGE
Orchard Park, NY
Associates in Applied Science Business Management Candidate graduated September 2021 with a GPA 3.62, Awards & Honors: Dean’s List/ Honor Roll
STRAYER UNIVERSITY
Herndon, VA
Bachelor of Business Administration expected graduation September 2024
ADDITIONAL SKILLS
Management and Leadership, Skilled in Microsoft Office, Access, Excel, PowerPoint
Organizational and Problem Solving and Time Management
References:
Vincent Landingham
Machine Operator
Pinnacle Machine works
Baytown, Tx 77521
ad2dnw@r.postjobfree.com
Dana Adams
Self Employed
IT Tech
Houston, Tx
Krishawn Walker
Warehouse Worker
Houston, Tx
Anthony Govan
Warehouse Worker
Houston, Tx
Marvin Baptiste
Self Employed
Houston, Tx
Contact this candidate