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Motor Vehicle Service Writer

Location:
Somerset, PA, 15501
Posted:
January 02, 2024

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Resume:

Kimberly Friedline

Licensed Motor Vehicle Damage Appraiser

Somerset, PA 15501

ad2dnu@r.postjobfree.com

+1-814-***-****

I like to consider myself as a person of all trades. I always give a 110 % in everything I set out to do. I am a trustworthy and honest person.

Authorized to work in the US for any employer

Work Experience

Licensed Motor Vehicle Damage Appraiser

Super City Auto Collision - Somerset, PA

June 2022 to Present

I take pictures of vehicle damage to to then write repair estimates for automotive insurance companies and customers.

I have experience with CCC and Mitchell estimating software and experience in searching for several parts inquiries.

I use Collision Link to price match any possible aftermarket prices and order the parts that are needed to complete repairs. I check in required parts to ensure that they are correct. I complete final supplements (if any) and submit to insurance companies for payment. I ensure proper communication with both customers and insurance companies to help update and complete the repair process.

Licensed Motor Vehicle Damage Appraiser

Latrobe Auto Group - Latrobe, PA

April 2021 to June 2022

I take pictures of vehicle damage to to then write repair estimates for automotive insurance companies and customers.

I have experience with CCC and Mitchell estimating software and experience in searching for several parts inquiries.

I check in required parts to ensure that they are correct. I complete final supplements (if any) and submit to insurance companies for payment. I ensure proper communication with both customers and insurance companies to help update and complete the repair process.

Service Writer

Kenworth of Pennsylvania - New Stanton, PA

January 2018 to April 2021

I am a Service Writer for the dealership.

I schedule appointments for trucks to come in for service. I check trucks in when they arrive. I record mileage and engine hours. I note any physical damage seen to the vehicle . I pull the service information record for the truck and engine. I check for any warranty coverage and open campaigns. I then create a repair order. I assign jobs to the technicians. Once the vehicle has had a diagnostic triage, I check for warranty coverage and then I will create an estimate. I notify the customer of the cost of repairs. If they approve the estimate; I will have the parts pulled and give them to the technicians to continue with repairs. When repairs are completed, I review the repair order and make sure all parts are billed and cores are returned. I will then notify customer of the total of the final invoice and take payment or submit for warranty. I will then take payment and close out the repair order. I have also trained new employees for the second shift service writer position.

Office Manager, HR, Operations, Safety, and Driver Friedline Trucking, LLC

January 2012 to April 2018

My husband David Friedline owns a trucking company. I was the Office Manager, Operations/Dispatcher, Book Keeper, Accounting and Payroll, and Safety Director for the business. I was also a driver. I hauled water from several various locations to different gas wells. Tri-axle Tanker Driver

Highland Environmental, LLC

March 2009 to May 2012

I hauled water from several various locations to different gas wells and treatment plants. Photographer

Picture Me / Walmart Portrait Studio - Johnstown, PA February 2006 to April 2009

I was an Assistant Studio Manager. I would take portraits of individuals or groups with the backgrounds and poses of their choice. I would help them decide what type of portrait package best suited their needs. I answered the phone, made appointments, and accounts payable / receivable. Education

Certificate of Completion in Automotive Damage Appraiser/Estimator Insurance Schools Inc - Remote

March 2022 to April 2022

Certificate of Completion in QuickBooks Online

Intuit Online - Remote

December 2021 to January 2022

Property and Casualty Certification in Property and Casualty Cmpri Pro - Remote

May 2016 to July 2016

Professional Certification in Home Inspection

Professional Home Institute - Remote

September 2015 to December 2015

Diploma in Photography

Stratford Career Institute - Remote

September 2012 to October 2012

Associates in Criminal Justice

Western International University / University of Phoenix - Phoenix, AZ February 2006 to April 2008

Diploma

Commercial Truck Driving School - Somerset, PA

October 1997 to December 1997

State License in Certified Nursing Assistant

Lutheran Social Services - Gettysburg, PA

October 1989 to September 1993

Skills

• Tractor-Trailer

• Flatbed

• Accounts Payable

• Auditing

• Bookkeeping

• Triage

• Tanker Experience

• Accounts Receivable

• Payroll

• Commercial Driving

• Insurance Sales

• Customer service

• Office Management

• QuickBooks

• Box Truck

• Microsoft Office

• Data entry

• Sales

• Auto estimating

• Auto body repair

• Communication skills

• Dealership experience

• Tax Experience

• Diesel Engine Repair

• Oil Change

• Brake Repair

• Automotive Diagnostics

• Load & Unload

• Automotive Repair

• General Ledger Accounting

• Mechanical Knowledge

• Pricing

• Merchandising

• Cash handling

Awards

Safe Driver Award

September 2002

Certifications and Licenses

Property and Casualty License

July 2016 to July 2018

Class A CDL

December 1997

Air Brake Endorsement

Driver's License

Tanker Endorsement

Doubles/Triples Endorsement

Class A CDL

Motorcycle License

Pennsylvania Automotive Appraiser/Estimator License March 2021 to Present

I am licensed to write automotive insurance damage appraisals and estimates Assessments

Managing accounts in QuickBooks — Proficient

May 2022

Using QuickBooks software to manage business financials Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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