Customer Service Representative
Resume:
Karen Medley
Bassett, VA *****
*******@*****.***
Summary: Customer service experience as well as management experience; owned a business for 5 years which involved retail sales, advertising, management and marketing; put forth 100% to complete a task and am a team member. I have experience in MS Office, as a Coordinator, Remote Work Financial Crimes as well as Supervisory. I work well with little or no supervision and /or with the team.
Experience: One Solution Cable, LLC Bassett/Roanoke, VA Contractor / Assistant July 2019-Aug. 2020
• Trained for Equipment pick up
•. Delinquent Account Holders
• Sole Proprietor
•. COVID Prevented
•. Assistant only to few Customers
•. Housekeeping/ Errands
Wells Fargo Roanoke, VA
Financial Crimes Specialist Jan. 2016-May 2018
• Fraud/Non Fraud Claims
• Customer Service
• Inbound/Outbound Calls
• Customer Resolution
• Regulation E Guidelines
• Company Knowledge Base
• Up-Training
• Crediting/Debiting Customer Accounts
• Charge backs
TeleTech Work@Home Englewood, CO
Customer Service/Chat Representative Nov. 2014 – Dec. 2015
• Various Client Projects
• Customer Service
• Project Related Sales
• Computer Navigation
• Motivation for Members
• Client Knowledge Base/Up-Training
Kelly Services Troy, MI
Customer Service Representative Dec. 2014 – March 2015
• Wellpoint/Anthem
• Customer Service
• Billing & Payments
• Computer Navigation
• MS Office
Public Partnerships Glen Allen, VA
Consumer Attendant July 2014 – Nov. 2014
• Personal assistant
• Meal preparation
• Housekeeping
• Meet individual needs
Days Inn of Martinsville Ridgeway, VA
Desk Clerk July 2013 – Nov. 2013
• Customer Service
• Check In/Check out Guests
• Hotel Software Navigation
• Register/Handling Hotel Monies
• Office/General Housekeeping
Healthcare Services Group Bensalem, PA
Manager in Training July 2012 – Oct. 2013
• Manager Trainee for Housekeeping
• Laundry Services
• Training for Administrative Duties
• Out of town travel where needed
• Nursing Facilities
• Virginia District / West Virginia
National College Martinsville, VA
Student Nov. 2011 – May 2012
• Student at Martinsville, VA Campus
• Completion of A.S Degree, Business Administration Management ICF International Martinsville, VA
Operations Center Agent June 2011 – Nov. 2011
• Processor of Rebates for Energy Efficient Appliances
• HVAC Processor
• Outbound call Surveys
• Proficiency in computer navigation and company software
• Researched customer applications to ensure accuracy
• Approved and completed rebates for customers to receive checks
• Up-Training for latest Updates
National College Martinsville, VA
Student Dec. 2008 – July 2011
• Student on Campus, Martinsville
• Classes for Associate Degree in Business Administration Management Beauti Lounge Collinsville, VA
Hairstylist June 2009 – March 2011
• Build own clientele base and provide styling needs by appointment only
• Customer service/Self Employed
• Retail
• Inventory
• Opening/Closing of salon
I.
International Speedway Corp. (Americrown) Daytona Beach, FL Suite Manager/Bartender/Server (Seasonal) April 2007 – Oct. 2009
• Provided Superior Customer Service
• Sales
• Managing suite catering to NASCAR fans
StarTek, Inc. Collinsville, VA
Customer Service Representative (Nov. 2007 – April 2008) Nov.2008 – March 2009
• Answered a high volume of customer service calls each day
• Gathered information, researched/resolved inquiries, and logged customer calls
• Ensured quick and efficient call resolution times while providing professional and excellent customer service
• Performed administrative duties in a call center setting, such as data entry and records management
• Completed, processed, and maintained applicable paperwork and records
• Explained billing options and helped customers customize billing options for the most cost effective plan
• Ordered equipment and provided troubleshooting of equipment Results, Inc. Stuart, VA
Customer Service Representative (April 2007 – Oct. 2007). June 2008 – Oct. 2008
• Improved customer service, computer, and telephone communication skills
• Entered customer data and navigated multiple computer programs/windows
• Answered customer calls dealing with Medicare/Wellcare Insurance
• Member Benefits / Claim Status
J.C. Penney Salon Martinsville, VA
Hairstylist April 2000 – Nov. 2000
• Provided customer service
•. Product Sales
•. Register/Monetary Responsible
• Inventory
• Opening/Closing of Salon
Creative Hair Design Martinsville, VA
Owner/Stylist June 1994 – Jan. 1999
• Owner of Hair & Tanning Salon
• Superior Customer Experience
• Marketing
• Management/Administrative Duties
• Station Lease to Stylists
• Retail
• Inventory
• Coordinator
Education: National College Martinsville, VA
A..S., Business Administration Management Dec. 2008 – Feb. 2012 Computer
Skills: Microsoft Office: Word, Excel, Access, PowerPoint, And Outlook References: Elizabeth Hill
Collinsville, VA, 24178
Jennifer Craig
Bassett, VA 24055
Ginger Painter
Spencer, VA 24165
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