Vijayalakshmi Yeleswarapu

ad2dm7@r.postjobfree.com 813-***-**** Addison, IL 60101

OBJECTIVE: To secure a full-time position in an organization as a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

SKILLS

• Exceptional Customer Service

• Strong Work Ethic

• People Skills

• Critical Thinker

• Teamwork

• Organization

• Conflict Resolution

• Leadership

• Honest & Reliable

• Empathy Ability

• MS Office Computer Skills

• Flexible

EDUCATION AND TRAINING

• Association House of Chicago, BankWork$ Financial Careers Training, Certificate: November 2021

• Mumbai University, CHM College, Bachelor of Science: May 1986

• SNDT Women’s University, Bachelor of Education: May 2001

EXPERIENCE

International Language Services, Chicago, IL

Health Care Interpreter, December 2007 – Current

• Working as a Health care Interpreter interpreting for Non-English/Limited speaking patients in Hindi, Marathi, Tamil, Malayalam and Telugu (Indian regional languages)

• Attend required interpreting trainings as needed to better service customers

• Acting as a Liaison between the treating team and the patient, making sure effective information is exchanged and enabling a good treating solution for that appointment.

Automated Health Systems, Schaumburg, IL

Customer Service Representative, November 2018 – February 2019

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Managed customer expectations by clarifying needs, identifying options, and making recommendations.

• Documented conversations with customers to track requests, problems, and solutions.

• Maintained strong call control and quickly worked through scripts to address problems.

• Assessed customer account information to determine current issues and potential solutions.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Handled a high volume of calls daily with a call management system and web-based communications.

• Shared detailed information regarding options to help customers make decisions.

Cook County School Districts (All), Northwest Suburbs, IL

Substitute Teacher, December 2012 – October 2013

• Maintained positive classroom environments by reinforcing relationship-building actions.

• Tracked attendance, assignments, grades, and class participation for all students.

• Taught students subject-specific material, learning strategies and social skills.

• Utilized various types of equipment and aids to enhance learning experience.

• Offered hands-on learning opportunities to develop student self-esteem and life skills.

• Established and communicated clear learning objectives to foster student progress and performance.

Kumon Math and Reading Center, Tampa, FL

Instructor Assistant, December 2004 – December 2006

• Assisted instructor with daily duties including academics, planning, instruction, grading, marking, counseling.

• Evaluated student needs and assessed academic and social situations to address challenges and goals.

• Complied with instructor-developed “Individual Education Plans” and made informed recommendations.

• Collaborated to implement developmentally appropriate lessons aligning with the school's philosophy and mission.

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