Business Analyst Customer Service
Resume:
CYNTHIA ENEBELI
CORE SKILLS
• Financial reconciliation
• Customer service
• Proficient Microsoft Office user
• Strong attention to detail
• Time management
• Problem-solving
Good oral and written
Communication skills
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• Decision-making ability
• Analytical thinking
EDUCATION
2016
Diploma of Higher Education
Accounting and Finance
Birmingham City University,
Birmingham, United Kingdom
2023
Completed Course Business Analyst
and Process Management
Coursera
2013
A-Levels Accounting, Business, Music
Performance
St Brendans Sixth Form College, Bristol,
BST
2011
GCSEs Maths, English, English
Literature Tripple Science, Art, IT, PE
PEMBEC High School, Wigan, WGN
REFERENCES
REFERENCES - Provided upon request.
I am an Aspiring Business Analyst with experience in Credit Control and Financial Services. I am passionate about delivering outstanding quality of work and services to companies and clients with room for growth and advancement. Pragmatic and objective team player successful at establishing and directing effective credit policies to reduce debt and increase compliance.
WORK EXPERIENCE
April 2023 - November 2023
Credit Controller RWS, Maidenhead
January 2023 - March 2023
Credit Controller Aptean, sheffield
January 2022 - December 2022
AR/Credit Controller Lander Tubular Products, Birmingham, West Midlands
August 2021 - October 2021
Financial Adminstrator SCC, Tysley, West Midlands
May 2021 - August 2021
Financial Assistant MacDonald's, Birmingham, West Midlands March 2020 - September 2020
Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.
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Collaborated effectively with sales teams to ensure outstanding debts were paid within agreed timeframes.
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Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.
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Utilised excellent negotiation skills to minimise debtor days, improving overall financial efficiency.
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Handled telephone credit collections promptly and professionally, quickly resolving account issues.
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Carried out regular customer credit checks, assessing and adjusting account credit limits according to score findings.
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Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.
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Generating invoices, account statements whilst maintaining the billing system.
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• Performing account reconciliations.
Managing and collecting debts from company debtors and Producing monthly financial and management reports.
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Using exceptional communication skills to build strong customer relations, enabling positive, professional account management.
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Applied expert knowledge for daily completion of tasks and streamlining workflows.
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Employed excellent time-management skills to maximise financial reports completion and reducing errors.
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Assisted employee payroll processes by tracking attendance logs and expense monitoring.
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CONTACT
West Bromwich
*******.*******@*******.***
Case Handler Barclays Bank PLC, Birmingham, West Midlands August 2018 - December 2019
Reconciliation Assistant TerraQuest Solutions, Birmingham, West Midlands
May 2018 - August 2018
Customer Service Representative HSBC Bank, Salford, Greater manchester
November 2017 - April 2018
Assistant Bookkeeper Nneka's Cafe, Bolton, Greater Manchester March 2017 - October 2017
Financial Administrator Stonegate Pub Company, Luton, Bedfordshire
February 2013 - September 2013
Sales Advisor River Island, Bristol, Avon
Investigation of PPI cases which has been through level 2 and they are currently sat with the Financial Ombudsman.
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Worked in a positive and cooperative manner with colleagues in other departments and teams to solve customer concerns and complaint.
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Used excellent problem-solving and analytical skills to effectively resolve customer complaint cases.
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Processing and reconciling all daily online, bank transfer and check receipts.
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Resolving all discrepancies and problems found within financial report.
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Ensuring that all tasks are operated to the highest levels of quality & compliance in line with defined standards, procedures and Business Management System, and meet service user quality expectations.
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Contact this candidate