CYNTHIA ENEBELI

CORE SKILLS

• Financial reconciliation

• Customer service

• Proficient Microsoft Office user

• Strong attention to detail

• Time management

• Problem-solving

Good oral and written

Communication skills

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• Decision-making ability

• Analytical thinking

EDUCATION

2016

Diploma of Higher Education

Accounting and Finance

Birmingham City University,

Birmingham, United Kingdom

2023

Completed Course Business Analyst

and Process Management

Coursera

2013

A-Levels Accounting, Business, Music

Performance

St Brendans Sixth Form College, Bristol,

BST

2011

GCSEs Maths, English, English

Literature Tripple Science, Art, IT, PE

PEMBEC High School, Wigan, WGN

REFERENCES

REFERENCES - Provided upon request.

I am an Aspiring Business Analyst with experience in Credit Control and Financial Services. I am passionate about delivering outstanding quality of work and services to companies and clients with room for growth and advancement. Pragmatic and objective team player successful at establishing and directing effective credit policies to reduce debt and increase compliance.

WORK EXPERIENCE

April 2023 - November 2023

Credit Controller RWS, Maidenhead

January 2023 - March 2023

Credit Controller Aptean, sheffield

January 2022 - December 2022

AR/Credit Controller Lander Tubular Products, Birmingham, West Midlands

August 2021 - October 2021

Financial Adminstrator SCC, Tysley, West Midlands

May 2021 - August 2021

Financial Assistant MacDonald's, Birmingham, West Midlands March 2020 - September 2020

Maintained regular email and telephone contact with customers to appropriately manage overdue account payments.

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Collaborated effectively with sales teams to ensure outstanding debts were paid within agreed timeframes.

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Used exceptional communication skills to build strong customer relations, enabling positive, professional account management.

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Utilised excellent negotiation skills to minimise debtor days, improving overall financial efficiency.

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Handled telephone credit collections promptly and professionally, quickly resolving account issues.

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Carried out regular customer credit checks, assessing and adjusting account credit limits according to score findings.

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Documented customer payments and credit queries precisely, maintaining accurate and up-to-date accounts.

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Generating invoices, account statements whilst maintaining the billing system.

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• Performing account reconciliations.

Managing and collecting debts from company debtors and Producing monthly financial and management reports.

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Using exceptional communication skills to build strong customer relations, enabling positive, professional account management.

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Applied expert knowledge for daily completion of tasks and streamlining workflows.

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Employed excellent time-management skills to maximise financial reports completion and reducing errors.

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Assisted employee payroll processes by tracking attendance logs and expense monitoring.

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CONTACT

West Bromwich

078********

ad2dls@r.postjobfree.com

Case Handler Barclays Bank PLC, Birmingham, West Midlands August 2018 - December 2019

Reconciliation Assistant TerraQuest Solutions, Birmingham, West Midlands

May 2018 - August 2018

Customer Service Representative HSBC Bank, Salford, Greater manchester

November 2017 - April 2018

Assistant Bookkeeper Nneka's Cafe, Bolton, Greater Manchester March 2017 - October 2017

Financial Administrator Stonegate Pub Company, Luton, Bedfordshire

February 2013 - September 2013

Sales Advisor River Island, Bristol, Avon

Investigation of PPI cases which has been through level 2 and they are currently sat with the Financial Ombudsman.

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Worked in a positive and cooperative manner with colleagues in other departments and teams to solve customer concerns and complaint.

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Used excellent problem-solving and analytical skills to effectively resolve customer complaint cases.

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Processing and reconciling all daily online, bank transfer and check receipts.

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Resolving all discrepancies and problems found within financial report.

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Ensuring that all tasks are operated to the highest levels of quality & compliance in line with defined standards, procedures and Business Management System, and meet service user quality expectations.

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Contact this candidate