Data Entry Office Manager

BLANCA BONILLA

ad2dlr@r.postjobfree.com 847-***-**** Elgin, IL 60120

Summary Adaptable Office Manager with distinguished skills in budgeting, data entry and communications. Offers expert abilities in streamlining offices for improved functionality and productivity. Quick to support visitors and staff with diverse needs.

Skills Billing

Data Entry

Customer Service

Training and Coaching

Financial Reporting

Office Administration

Scheduling

Team Collaboration

Experience Office Manager 07/2023 - Current

Irvington Dental Streamwood, IL

Developed and implemented office policies and procedures. Maintained filing system for records, correspondence and other documents. Ordered supplies and equipment to maintain adequate inventory levels. Provided administrative support to management team including preparing reports and presentations.

Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.

Provided guidance to staff on insurance coverage and payment options for patients. Managed all front desk operations, including phone calls and customer service inquiries. Monitored inventory of dental supplies and placed orders when necessary. Developed procedures for tracking patient records and updating treatment plans as needed. Coordinated with dental providers regarding patient care and scheduling needs. Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.

Prepared monthly reports summarizing activity within the dental practice for review by senior management.

Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.

Developed promotional programs to attract new patients. Maintained patient records, scheduled appointments, and handled billing inquiries. Financial Coordinator 07/2011 - 07/2023

Scharrington Dental Schaumburg, IL

Verified patient insurance coverage and eligibility for dental services. Created and maintained accurate electronic records of all insurance claims and payments. Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.

Resolved any discrepancies between patient billing statements and insurance reimbursements. Processed requests for pre-authorization of treatments from providers on behalf of patients. Generated monthly reports detailing the number of claims processed by provider and insurer. Assisted patients in understanding their benefits packages, including co-payments, deductibles. B

B

Maintained relationships with third party payers in order to obtain timely payment on submitted claims.

Prepared detailed financial reports outlining accounts receivable status for each provider and insurer combination.

Handled correspondence with insurers related to claim denials or other issues that arose during processing.

Reconciled account balances between internal database systems and external sources such as online portals provided by insurers.

Analyzed trends in denied claims or other problems that might indicate a need for policy changes or additional training.

Tracked overdue payments from insurance companies to ensure prompt reimbursement. Updated patient records when necessary due to changes in coverage or benefit levels. Sent clinical request and missing information letters to obtain incomplete information. Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.

Education and

Training

High School Diploma 05/2009

Streamwood High

Languages Spanish:

Native/ Bilingual

Certifications NHCO Certified Phlebotomy Technician References References available upon request.

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