SR

OBJECTIVE

Actively searching for the chance to apply my many of skills and expertise with an organization that allow growth within.

SKILLS

Microsoft Office

Organization/Detailing

Information Systems

Resource Management

Auditing

Monitoring and Reporting Process

Quality Control

Program Development

Leadership skills

Funds management

Superb Customer Service Skill

Management Skills

STEVEN ROY, JR

EMAIL: ad2djy@r.postjobfree.com

MOBILE: 703-***-****

EXPERIENCE

Manager/Lead Singer 02/2015 – Present

Still Familiar, LLC

Hyattsville, Md

Manager

Responsible for managing finances and engaging in marketing activities. Implement effective strategies to promote the band’s music and brand. Responsible for conducting business activities on behalf of the band. Ensure band members attend practice sessions and negotiating contracts on their behalf ensuring terms are in the band’s best interest. Responsible for arranging the band's schedule and helping them get there. Coordinate transportation, communicate with musicians, and ensure that all equipment and accessories are available. Ensure the band members regularly attend practice sessions.

Lead Singer

The lead singer of Still Familiar band. Sing different genres of music while building a rapport with audience. Provide visual cues to indicate changes in tempo or dynamics, stops or pauses, and the start of new sections to the vocal ensemble and band.

Wage Specialist 05/2012 – 08/2020

DC Department of Transportation

Washington, DC

Analyzed and reviewed wage contracts for federal and district funded construction projects. Developed, maintained, and monitored projects, and integrated reporting systems for work statements furnished by construction engineers to determine total construction commitments for project implementation and modifications through the close of the project. Maintained contracts over $440 million dollars. Assisted with compliance audits and investigations – conducting field interviews with employees for compliance with wage and hour provisions produced by contract. Developed charts and functions of extensively complex activities and identified any violations and/or restitutions that existed within the work statements and communicated with contractors to resolve compliance issues. Utilized and operated the Labor Compliance Program (LCP) Tracker software to maintain compliance in accordance with Davis Bacon Compliance Division. Analyzed, extracted, summarized, and identified significant trends and utilized statistical data to influence proactive program requirements and solutions.

Escalation Specialist 02/2008 – 05/2012

AAA Recycling & Trash Removal Services

Fairfax, VA

Supported and managed escalations pertaining to trash pick-up while maintaining the relationships between departments and servicing client needs. Managed pipeline of complaints per guidelines, which result in proper and timely resolution. Providing technicians direct feedback following the ticket resolution. Maintained record of daily data communication transactions, problems and remedial action taken of all active investigations and prioritize workload. Facilitated inter-departmental communication to effectively provide customer support. Responded to not only calls but correspondence via fax or e-mail, analyzed the customer needs, identified the root of issues, and provided the necessary corrective measures, all to ensure efficiency and client satisfaction. Attended meetings on process improvement and promote cooperative effort and teamwork.

EDUCATION

GENERAL EDUCATION DEVELOPMENT • 1991 • VIRGINIA BOARD OF EDUCATION

VOLUNTEER EXPERIENCE OR LEADERSHIP

Networked on behalf of bands to develop solid relationships with key individuals in the music industry. Developed and executed effective strategies to promote bands' music and brand image. Ensured band members attended band practice sessions regularly.

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