Medical Records Front Desk, custodial, customer service.
Resume:
AMANDA WHITBEY
Mountain Home, ID 83647
*************@*****.***
Objective: To obtain a position with a medical care facility that allows me to utilize my professional skills acquired over more than 20 years of experience in the healthcare environment.
Winn Army Community Hospital
Hawks Troop Medical Clinic
192 Lindquist Drive, Building 412
Fort Stewart, GA 31314 912-***-****
From 07-06-2020 to 07-2023 GS-5 Step 3 Full Time: 40 Hours a week Position: Medical Records Tech
Duties: Reviews records for completeness and accuracy prior to and following treatments. Files medical records utilizing the terminal filing system. Locates missing records utilizing the trace movement key in CHCS as well as the demographics home location in AHLTA. Screens calls and visitors at front desk to ascertain the nature of their inquiry or request. Receives medical records and related documentation from local civilian facilities as well as other MTF's. Releases medical documentation to military members after completion of DD 2870 and proper photo ID. Processes DD 877's utilizing a trace movement to ascertain the location of the physical record. Receives mail-in. Enters data pertaining to incoming medical records into Sharepoint, completes registration and updates data regarding incoming soldiers. Thorough knowledge of Health Insurance Portability and Accountability Act and other PHI rules and regulations. Knowledge of regulations pertaining to AR 40-66. Thorough knowledge of skill and processing medical records utilizing the Composite Health Care System and AHLTA, to include; bar-coding of medical records; charge in/out OTR'S, trace record movements, various patient category codes and scanning of documents into HAIMS. Completion of any additional tasks as assigned. Proficient in release of information policies and procedures. Scanning documents into patients electronic health records.
Responding to requests for medical records from third party providers as well as requesting records from third parties to be scanned into patient charts for continuation of care. Strong ability to multitask. I.E assisting customers at the window as well as answering phones, sending faxes and out processing service members.
Locating paper records from other duty stations for SM's as well as mailing them out due to a PCS.
Present for the launch of the Genesis system in June of 2022. Assisted other employees in becoming familiar with the system. Scanning, registering patients and report requests to name a few.
Auditing records thoroughly to ensure accuracy and HIPAA compliance. I have received multiple Positive ICE comments from customers as well as great annual reviews. Supervisor: SFC Paul Clerkin Phone 574-***-****
William Beaumont Army Medical Center
5005 N. Piedras St
El Paso, Tx 79920 915-***-****
From: 10-02-2017 to 07-03-2020 Full Time: 40 Hours a week Position: Outpatient Records File Clerk
Duties: Reviews records for completeness and accuracy prior to and following treatments. Files medical records utilizing the terminal filing system. Locates missing records utilizing the trace movement key in CHCS as well as the demographics home location in ALTA. Screens calls and visitors at front desk to ascertain the nature of their inquiry or request. Receives medical records and related documentation from local civilian facilities as well as other MTF's. Releases medical documentation to military members, family members and retirees after completion of DD 2870 and proper photo ID. Processes DD 877's utilizing a trace movement to ascertain the location of the physical record. Receives mail-in. Enters data pertaining to incoming medical records into Sharepoint, completes registration and updates data regarding incoming soldiers and their families. Thorough knowledge of Health Insurance Portability and Accountability Act and other PHI rules and regulations. Knowledge of regulations pertaining to AR 40-66. Thorough knowledge of skill and processing medical records utilizing the Composite Health Care System and AHLTA, to include; bar-coding of medical records; charge in/out OTR'S, trace record movements, various patient category codes and scanning of documents into HAIMS. Completion of any additional tasks as assigned.
Supervisor: Albert J. Hannah 915-***-****
Metropolitan Methodist Hospital
1310 McCullough Ave
San Antonio, Tx 78212 210-***-****
From: 8-29-2016 To: 11-25-2016 Full Time: 32-40 hours a week Position: Patient Transporter
Duties: Providing professional service to patients by ensuring their safe transportation to designated locations within the premises. Maintain BLS (Basic Life Support for Healthcare Providers) and follow all established standards of safety especially those pertaining to proper patient handling as well as AIDET (Acknowledge Introduce Duration Explanation Thank). Proficient with TeleTracking system (software used for patient management and logistics). Acted as a positive role model possessing integrity, focus, commitment, flexibility, diplomacy and a team spirit. Was reliable and trustworthy. Also, demonstrated, promoted, and performed the hospital mission and values. Proactive in the achievement of the department goals and objective. Adhered to all established policies and procedures including patient safety, care, and confidentiality. Collected and returned transportation equipment to proper area. Used all equipment appropriately and did not cause facility any unnecessary expenses or damages. Attended work punctually and maintained duties in a responsible and professional manner. Provided selfless service to the hospital's patrons and performed all duties to best of my abilities. Supervisor: David Mcgloin, (Clerical Radiology Supervisor) #210-***-**** Bakersfield Memorial Hospital
420 34th Street
Bakersfield, Ca 93301
From: 11-22-15 To: 7-15-2016 Per- Diem 20-40 hours a week Position: Patient Transporter
Duties: Providing professional service to patients by ensuring their safe transportation to designated locations within the premises. Maintain BLS and follow all established standards of safety especially those pertaining to proper patient handling. Consulted with nursing personnel before lifting and transferring patients and obtained assistance when necessary. Made sure that patients at time of transport had all personal belongings and transported belongings with patient as well. Provided guidance to patients and family within my scope of legal right. Performed as part of a team and encouraged positivity within the workplace to inspire peak proficiency and logistical performance. Collected and returned transportation equipment to proper area. Used all equipment appropriately and did not cause facility any unnecessary expenses or damages.
Supervisor: Malvies Franklin #661-***-****
Arroyo Grande Community Hospital
345 S. Halcyon Road
Arroyo Grande, Ca 93420
From: 8-01-08 To: 11-20-15 Full-Time 40 Hours a week Position: Radiology Transporter/Clerk
Duties: Transportation pertaining specifically to the department of Radiology. Maintained BLS and provided clerical duties such as; order entry, answered phones, catapulted exams, faxed reports, digitized prior exams into PACS (Picture Archiving and Communication System). Consulted with nursing personnel before lifting and transferring patients and obtained assistance when necessary. Made sure that patient at time of transport had all personal belongings and transported belongings with patient. Upon start, completion, and downtime assured sterile bedding. Collected and returned transportation equipment to proper area. Used all equipment appropriately and did not cause facility any unnecessary expenses or damages. Supervisor: Aida Marquez #805-***-****
Bakersfield Memorial Hospital
420 34th Street
Bakersfield, Ca 93301
From: 10-14-02 To: 8-01-08 Full-Time 40 Hours a week Position: Transportation
Duties: Providing professional service to patients by ensuring their safe transportation to designated locations within the premises. Maintain BLS and follow all established standards of safety especially those pertaining to proper patient handling. Consulted with nursing personnel before lifting and transferring patients and obtained assistance when necessary. Made sure that patients at time of transport had all personal belongings and transported belongings with patient as well. Provided guidance to patients and family within my scope of legal right. Performed as part of a team and encouraged positivity within the workplace to inspire peak proficiency and logistical performance. Collected and returned transportation equipment to proper area. Used all equipment appropriately and did not cause facility any unnecessary expenses or damages.
Supervisor: Malvies Franklin #661-***-****
Special Skills: Proper patient identification techniques such as two-patient identifiers prior to rendering services. Trained in Safe Patient Handling as well as proper lifting and transferring techniques.
Education:
Current BLS for Healthcare Providers (AHA) American Heart Association California State Certified Phlebotomy Technician CPT 29395 References:
Kurt Ramey (Director of Diagnostic Imaging at Arroyo Grande Community Hospital) Cell: 805-***-****
Connie Blanco (Radiology Technologist at Arroyo Grande Community Hospital) Cell: 805-260- 1447
Terra Ahlman (Radiology Scheduler at Arroyo Grande Community Hospital) Cell: 805-***-**** Michelle Robles (Radiology Transportation at Bakersfield Memorial Hospital) Cell: 661-***-****
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