Regina (Gina) James

Experienced Customer Service Representative

Las Vegas, NV 89123

ad2diu@r.postjobfree.com

702-***-****

Friendly and courteous individual who excels in delivering first-rate service in a fast-paced professional environment. I foster positive relationships with guests to promote customer loyalty. I pride myself in meeting and

exceeding goals and building relationships with customers, while delivering positive experiences through high

quality customer care. As a Customer Service Representative I am skilled in giving customers my full attention and taking time to listen and understand issues and being able to resolve problems. I know the importance of having integrity, loyalty, dedication in my work. I am an innovative problem solver and a fast learner. I follow direction well, and also a self starter. I am driven to learn constantly and look forward to meeting and exceeding goals daily. I pride myself in delivering the highest level of customer service.

Authorized to work in the US for any employer

Work Experience

Check Processor

Arthur J.Gallagher - Las Vegas, NV

March 2018 to Present

Responsibilities include organize and maintain checks, files and correspondence. Review check information for accuracy and enter checks into appropriate systems. Research information to aid in problem resolution and log relevant information into Excel. Ensure all incoming checks are processed in a timely manner, updated and documented in claim information. My knowledge consists of the principles and procedures of filing and record keeping. Knowledge of insurance terminology and processes, administrative and clerical procedures such as word processing, managing files and records. Knowledge of principles and processes for providing excellent customer service. Job skills include typing 45-55 wpm, Windows, Microsoft Excel, Microsoft Outlook, Phone operation skills and Data entry. Job requirements I possess are adaptability/flexible being open to change, my attention to detail and the importance to detail and being thorough in completing work tasks. I am dependable, a team player, can work well with others or alone with little or no supervision. I am a listener and follow directions as required.

Customer Service Agent - Call Center

United Health Care - Las Vegas, NV

August 2015 to January 2018

Responsibilities include fielding all

Inbound calls from members. Experienced customer service agent for all Medicare/Medicaid/ United Health Care members. To quote accurate and current member eligibility and benifits. Researching claim inquiries, posting insurance payments, scheduling Dr appts for members, answering prescription drug coverage questions, I obtain pre-authorizations and work closely with Pharmacies, Providers and Hospitals. I am trained on HIPAA and PHI rules, regulations and guidelines. Front Office Assistant

H&R Block - Las Vegas, NV

December 2008 to June 2016

Earned management trust by serving as key holder, responsibly opening and closing store. Directed calls to appropriate individuals

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Provided an elevated customer experience to generate a loyal clientèle. Politely assisted customers in person and via telephone. Organized store merchandise to promote visually appealing environment. Front Desk Assistant

Freeman - Las Vegas, NV

June 2006 to November 2008

Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Investigated and resolved customer inquiries in a timely and empathetic manner. Served as the liaison between customers, management and sales team. Directed calls to appropriate individuals and departments. Learned, referenced and applied product knowledge information. Answered multiple calls per day by addressing customer inquiries, solving problems and providing new product information.

Worked directly with convention services.

Jr. Loan Processor

Icon Mortgage - Las Vegas, NV

January 2004 to January 2006

Outlined the appropriate process and procedures necessary to fulfill and complete inquiries. Assisted with receptionist duties, file organization and research and development. Added new material to file records and created new records. Organized forms, made photocopies, filed records.

Responsible for the input of all loan applications. Assisted in ordering appraisals, verifications of employment, verifications of deposit, verifications of mortgage and rental history.

Ensured all files were in compliance with state laws. Obtained all conditions were accurate prior to closing, as well as prior to funding. Processed for approximately 20 loan officers.

Education

Hotel Resturant Management

Northern Arizona University - Flagstaff, AZ

1985 to 1987

Flagstaff High School - Flagstaff, AZ

1982 to 1985

Skills

Customer Service experience, inbound call center, cash handling, data entry, computer literate, Windows operating systems, Microsoft excel, Microsoft Outlook, Phone operation skills, Record keeping, 45-55 wpm typing skills, Operstion of multi office machines copier,faxing scanning printers problem solving (10+ years), Data Entry, Customer Service

Certifications/Licenses

Medicare and Retirement MA Certificate

August 2015 to Present

Additional Information

Extensive 8 week training to become

Customer Service Advocate/Agent for United

Health Care

Exceptional communication skills Credit card processing Hospitality background Reservations and booking experience Front desk experience Guest services

Efficient Professional and mature

Service-oriented Articulate and well-spoken

Computer knowledge Dedicated team player

Data entry

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