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Assistant Manager Customer Service

Location:
Fairburn, GA, 30213
Posted:
January 02, 2024

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Resume:

TABITHA DANSO, BSc.

ad2dit@r.postjobfree.com 770-***-**** Douglasville GA 30134

CAREER SUMMARY

• Demonstrated ability to learn new concepts and skills quickly

• Excellent oral and written communication skills with strong influencing skills

• Detail oriented and team player

• Public speaking and presentation

• Payroll preparation (Kronos)

• Poll worker (Assistant Manager)

PROFESSIONAL EXPERIENCE

THE KEY 2021

Caregiver

ASTIN HOME CARE & 2020

Medical Staffing

Caregiver

AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS 2018 Benefits Advisor

• Solicited and recruited a lot of new clients who purchased Life and Health Insurance from AFLAC including businesses, family members and individuals content with policies.

CLAYTON COUNTY BOARD OF COMMISSIONERS 2016

Assistant Manager

• Worked effectively to cut down on long lines to make it easy for voters to cast their ballots on time, as well as operated express poll machines when needed to help the Clerks go on breaks, worked faster to avoid delaying the voter.

• Set up Voting DRE Machines at the designated location, and worked on files. ATLANTIC INTERNATIONAL GROUP INC. 2016

Customer Service Representative

• Customers always commended my professionalism in executing my duties by being very polite, respectful to our customers, keeping in mind that not only customers pay my wages but also are the back bone of every business. My ultimate goal in the industry was to represent my company professionally and successfully achieved it. 2.

BLACK STAR LOGISTICS INC. 2015

Shipping Clerk

• Achieved great success in printing daily sales receipts and cross-checked with computer software to ensure accuracy

• Prepared and printed shipping labels corresponding to shipping needs

• Assembled and filled boxes and other cartons with items that need to be shipped

• Affixed proper postage to each package in preparation for shipping

• Tracked inventory and reported any shortages to sales team so we can update the website

• Processed orders based on the buyer’s preferred shipping system

• Contacted carrier and scheduled shipping for each package

• Maintained a clean and safe work area and updated supplies as needed. 2.

LEGACY GLOBAL CONSULTS. 2013

Office Assistant

• Income Tax preparation

• Coordinating calendar/scheduling meetings

INTERIM HEALTHCARE OF ATLANTA GA 2007

Medical Records Clerk/Field CNA

• Succeeded in maintaining strict confidentiality of all medical records

• Protected medical records from loss or defacement prior to the end of retention periods

• Filed laboratory X-ray documents, slips and other information to current chart

• Supplied nursing staff with required forms and documents

• Maintained data collection and skills acquisition files

• Maintained current face sheet for every patient served

• Processed admission and discharge records accurately, and in a timely fashion and

• Visited client’s home to give healthcare.

SUNRISE ALPHARETTA, GA 2004

Concierge

• Enjoyed greeting guests at the front desk and made suggestions for entertainment, dining and other engagements as appropriate

• Made reservations at local establishments upon request of the residents

• Prepared and displayed beverage and snack options for residents in the lobby

• Assisted with the organization of on-site events, such as birthdays and holidays

• Directed guests and family members to amenities, including laundry and fitness facilities. 3.

TWUM AND COMPANY PC ATLANTA, GA 2003

Front Office/Payroll Assistant

• Successfully verified timekeeping records and consulted employees regarding any discrepancies

• Recorded payroll data in our software (Kronos) system and verified all amounts prior to cutting checks

• Altered employee tax status as needed as well as any information about withholding

• Prepared manual checks for distribution to employees

• Initiated direct deposits

• Changed employee banking records when necessary to process payments accurately

• Recorded employee complaints, questions and concerns about payroll services and communicate those issues to HR manager

• Maintained compliant policies and procedures for processing payroll

• Entrusted with daily opening of the office.

EDUCATION & CREDENTIALS

Bachelor of Science: Criminal Justice.



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