Rachel R. Cooley

***** ******* **. **** *******, LA 70615 337-***-**** (337)660-

3540

Objective: · An interesting position with a growing company. Highlights: · Assertive, self-motivated, goal-oriented, organized and efficient, 10-key by touch, bilingual.

Experience:

Vyve Broadband, LLC June’21 to Feb'23

Customer Experience Associate

· Assisted customer in understanding the billing process.

· Prepared and processed daily end of day paperwork.

· Took bill payments

· Helped customers with processing bill payments

.· Handled all customer escalations.

Suddenlink Communications

July’13 to Mar’21

Supervisor Retail Sales

· Supervised 2 offices 5 employees.

· Took payments and balanced regist er daily.

· checked in inventory equipment and entered orders.

· Identified problems, diagnosed causes, and determined corrective actions.

· Successfully ensured my team met company goals monthly. Victoria Public Library. Victoria, TXJune’12 to March’13 Library Clerk

· Responsible for charging and discharging library materials as well as registering new library patrons.

· Responsible for handling patron complaints about fines and fees.

· Prepare hold notices to be mailed and shelved hold items.

· Sent audio visual material and books that needed to be mended to repair.

· Received donation material and reviewed them for book sale.

· Responsible for answering the phone; sorting and shelving materials as they come in; straightening and reading shelves to keep them in order. Calcasieu Parish Public Library Lake Charles, LA Aug’11 to June’12 Library Assistant II

· Checked in and out library materials.

· Worked in transit report and found missing in transit items.

· Registered patrons and issued library cards.

· Shelved library materials in numerical and alphabetical order.

· Collected money for fines.

· Searched for material requested by patrons in our library or though interlibrary loan.

· Prepared material to be mailed and worked returned mail.

· Answered routine reference and informational questions.

· Sent audio visual material and books that needed to be mended to be repaired. At&t Mobility Lake Charles, LA Feb’04 to Oct ‘10

Retail Sales Consultant/Sales Support Representative

· Processed and shelved daily inventory sent to our location.

· Prepared and processed daily deposits and reports for management.

· Quoted rates for equipment and wrote up orders.

· Identified problems, diagnosed causes, and determined corrective actions.

· Explained equipment usage using brochures and demonstrated equipment.

· Consistently met or exceeded goals.

· Prepared retail store for yearly audit

U S Unwired Lake Charles, LA Nov '02 to Feb ‘04

Consumer Support Specialist (Call Center)

· Answered incoming customer service calls.

· Assisted customers in understanding their billing process.

· Review customer’s bills to assist them in getting the best rate plan for their usage.

· Assisted customers in correcting mailing address.

· Consistently met or exceeded goals.

· Always make sure customer is satisfied.

Education:

Westlake High School Westlake, La

Diploma 1997

McNeese State University Lake Charles, LA

Business Administration 1998

References: Available upon request

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