SHERRIE COBB

*** ******* ***** ** *****, SC 296**-***-***-*** ad2dhz@r.postjobfree.com

OBJECTIVE

After 15+ years’ experience in Upper Management in the fields of retail, hospitality and

marketing. I am seeking a position to be able to use my skills in a non-management supportive

role. I am self-motivated and continually maintain a positive outlook. I am organized and

dedicated with proven track record of providing exceptional customer service in several

environments. Offering keen attention to detail and time management with the ability to

manage multiple, concurrent tasks and operating systems.

SKILLS & ABILITIES

• Customer relations

• Scheduling, filing and data management

• Excellent multi-tasking ability

• Policy and procedure development

• Word, Excel, Publisher, Joomla Website design

EXPERIENCE

Dates: January 2016 – April 2020 Office Manager, Jocassee Lake Tours

• Office operations, automating client correspondence, record tracking and data

communications, website design and social media

• Oversee tour scheduling and itinerary coordination for both clients and personnel, handled all

incoming business and client requests for information

• Solved problems timely and effectively, ensuring customer satisfaction

• Answer incoming phone calls and develop friendly rapport with callers while answering

questions, making recommendations, leading conversations to bookings

• Manage online booking inquiries and assist guests’ questions throughout entire booking cycle

• Maintain computer and physical filing systems

• Organize and planning of all special events

Dates: March 2015 – January 2016 Devils Fork State Park Front Desk

• Reservations, check in – check out guest

• Maintain and balance cash register

• Retail sales, receiving, ticketing, merchandising

Dates: 2004 – 2014 Director of Sales Hotel Industry

I have spent 14 years working for as DOS for such organizations as Hilton, Comfort Inn,

Hampton Inn & Suites, Riverstone Resort and Deerridge Mountain Resort. My duties were to

handle all group sales of 10 rooms or more in all markets of Corporate, SMERF, and Collegiate.

Handling all special event details, organization and execution.

EDUCATION

American Business & Fashion Institute

Associates Degree in Marketing & Management

ACCOLADES

Ambassador of the Year Clemson Chamber of Commerce

Board of Directors Homes for Life 501c3

Board of Directors Pigeon Forge Hotel Motel Association

REFERENCES

I will be more than happy to provide these upon requested.

Page 2

Contact this candidate