SHIROMI DILRUKSHI

Email - ad2dhx@r.postjobfree.com

Mobile - +974******** / +974********

OBJECTIVE

I, Shiromi Dilrukshi, am a young lady with great aspirations of becoming a versatile young entrepreneur one day. Seeking challenging assignments and positions in sales and customer service where my skills, leadership, and management abilities will help you to obtain your company’s mission.

EXPERIENCE

2022 - PRESENT

CASHIER, DRAGON MART CO.W. L.L

2020 - 2022

CUSTOMER SERVICE, DRAGON MART CO.W.L.L.

2017-2020

SALES ASSOCIATE, DRAGON MART CO.W.L.L.

2016-2017

SALES ASSOCIATE, BELL HABITS UNIFORM.

2014-2016

SALES ASSOCIATE, FASHION ASIAN MALL, MATAR QADEEM. I HAVE EXPERIENCE IN TECHER ASSITAN MORE THAN ONE YEAR IN SRILANKA.

PROFESSIONAL QUALIFICATIONS

● Diploma in Computer Software Engineering (MS Word/ Excel).

● Completed G.C.E. Ordinary Level Examination.

● OWNS QATAR LICENSE

JOB RESPONSIBILITIS

• Resolve customers complaints via phone, email or socials media.

• Greet customer warmly and ascertain problem or reason for calling.

• Assist with placement of orders, refunds, or exchanges.

• Advice on company information.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Place or cancel order.

• Answer questions about warranties or terms of sale.

• Function as the company gatekeeper.

• Suggest solutions when a product malfunctions.

• Handle product recalls.

• Attempt to persuade customer to reconsider cancellation.

• Inform customers of deals and promotions.

• Sell products and service.

• Work with customer service manager to ensure proper customers service is being delivered.

• Close out or open call records.

• Compile reports on overall costumer satisfactions.

• Read from scripts.

• Handle changes in policies or renewals.

STRENGTH

• Dependable, highly and responsible pertaining to the matters of work.

• Hardworking and dedicated.

• Honesty &active performance.

• Interested in helping others.

• Can work under pressure with time bound

performance.

• Have an ongoing personality.

• Fluent in speaking; ENGLISH LANGUAGE.

• Fluent in speaking HINDI, ARABIC AND SINHALA.

PERSONAL INFORMATION

• Name in full.: shiromi dilrukshi kariyawasam

• Name with initials: K.H.M.S.dilrukshi

• Address: No.227/A

Sampath,duwagoda,porawagama.elpitiya srilanka

• Gender: Female.

• Nationality: Sri Lankan.

• School qualification; GCE O/L in srilanka

• Passport no;283********

• Email; ad2dhx@r.postjobfree.com

Contact this candidate