Customer Service/ Call Center
Resume:
Some College (No Degree):
Criminal Justice
University Of Phoenix
Tempe, AZ
********@*****.*******.***
Spokane, WA 99206
Skills
• Report generation
• Credit card payment processing
• Report creation
• Inbound and Outbound Calling
• Customer relations
• Product organization
• High-energy attitude
• Quality control
• Microsoft Office expertise
• Problem-solving abilities
• Call Center Operations
Education And Training
PASSIONATE, ALERT, AND ENERGETIC CSR. A STRONG TEAM PLAYER WITH PROVEN NEGOTIATION AND PERSUASIVE SKILLS. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding multitasking abilities. TRAVEL CENTERS OF AMERICA - Customer Service Representative Spokane, WA
03/2018 - 09/2019
Seatac Packaging - Meal Lounge Manager
Seattle, WA
12/2015 - 08/2017
The Boutique - Boutique Manager
Spokane, WA
05/2002 - 12/2013
Reanna Whitehead
Summary
Experience
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
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Worked in stressful high active environment. While maintaining composure with customers.
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De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
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Completed thorough opening, closing and shift change functions to maintain operational standards each day.
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• Scheduled and directed staff in daily work assignments to maximize productivity. Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
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• Optimized profits by controlling food, beverage and labor costs. Designed and constructed visually appealing displays to attract additional customers.
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Responded to customer service issues and worked with parties to effectively communicate and resolve.
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• Managed daily operations of boutique store with $450,000 in annual sales.
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