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Call Center Communication Skills

Location:
Garland, TX
Posted:
January 01, 2024

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Resume:

Bobbie Winston

Dallas, TX ad2dhb@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

●Excellent communication skills.

●Reliable: Dependable.

●Resourceful: Ability to supply what is needed, quick wit.

●Responsible: Capable of rational conduct, trustworthy.

●Motivated: The inner reason for any act; as, hunger might be the motive for working

●Word Processing (40 WPM)

●Effective written and verbal communication skills

●Productive as member of a team or individually; strong time management and organizational skills

●Computer Skills: Microsoft Word, Excel, PowerPoint, Internet Explorer, Access, Adobe Photoshop

RELATED EXPERIENCE

Amazon

FC Associate L1, Fulfillment Center June 2021-

Receive and put away inventory

Use scanners to read bar codes on products

Operate power industrials trucks or pallets driver, and work at heights up to (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet

Push carts up to 60 pounds

Stand, push, walk, pull, squat, bend and reach during shifts

Lift up to 40 pounds

Experience Genpact, Dallas, TX

Customer Service Representative/ Call center June 2020 - February 2021

●Assist with other office duties during periods of heavy workflow

●Meet minimum call volume and quality requirements.

●Respond to questions and concerns from individuals.

●Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.

●Work with team to improve records management and customer follow-up processes

●Call center answering customer questions and concerns

●File documents according to criteria

●Answer multi-line telephone in a professional manner

●Made outbound calls to customers for collections of due payments

Texas Instruments, Dallas, TX April 2016- May 2020

Manufacturing specialist

●Worked with site personnel to conduct job Hazard Assessments and ensure appropriate controls and other safety requirements are incorporated into process and procedures as necessary/

●Conduct regulatory reviews, implements necessary changes, and communicate to affected personnel

●Develop and present regulatory-required training

●Perform, document, and support work area audits and inspections

●Maintain ESH program documentation

●Lead team to complete assessments on time, determine deliverables prior to introduction.

●Orders and stocks parts, supplies, measuring tools and hand tools.

CHP Corporation May 2015- April 2016

Office Assistant

●Scheduled meetings, managed paper and digital files. Coded bills for 500+ accounts, main backup to the front office, order and keep inventory of office supplies

●Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management

●Opened, sorted, and distributed incoming messages and correspondence

●Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices

●Greeted visitors and determined to whom and when they could speak with specific individuals

●Recorded, transcribed, and distributed minutes of meetings

EDUCATION

Graduation: May 2007 & 2015

Remington College 2007

Medical Assistant

Eastfield College 2015

Sonographer

Skills

●10 key experience

●Microsoft Office skills

●MS Excel

●Report generation

●Order entry

●Computer skills

●Quickbooks

●PeopleSoft

●Analytical skills

●Basic computer skills

●Other technical skills



Contact this candidate