Data Entry, Customer Service

AMY M. KELLER

**** ******* *****, *******, ** ***38

Telephone: 314-***-****

E-mail: ***********@*****.***

PROFILE: Motivated Individual with strong Customer Service skills including clerical, administrative, computer and other areas vital to the retail or office environment. I have a strong desire to assist in creating a positive impact and a penchant for problem-solving.

SKILLS:

● Customer Service and problem-solving

● Microsoft Office Suite, QuickBooks, Quicken and various proprietary software and Android apps

● Inventory Management and forecasting

● Prioritizing tasks

PROFESSIONAL EXPERIENCE:

Customer Service

● Providing thorough service to ensure customer-satisfied resolutions.

● Collaborating with customers to determine needs based on specific circumstances.

● Acting liaison between customer and internal departments to achieve goals. Administration

● Managing inventory allocations and forecasts for a major retailer based on concept/design sets.

● Addressing maintenance/warranty issues and follow-up.

● Shift scheduling approximately twenty hourly employees.

● Creating and administering training materials.

● Identifying opportunities and creating requests for bettering systems.

● Developing estimates and detailed contracts outlining work to be performed, materials used, and projected timelines.

● Creating and maintaining spreadsheets to enable analysis of specific information.

● Utilizing various proprietary programs and financial software. Management and Training

● Managing employees through implementing policy changes, prioritizing duties, promoting productivity and observing daily performance.

● Facilitating orientation presentations to new hires and performing training sessions.

● Owning and operating a construction company employing up to ten individuals and performing anywhere from two to five projects simultaneously.

WORK HISTORY (all locations in St. Louis, MO) :

● Unemployed

November 2022 - Present

Homemaker

● Triad Manufacturing

November 2015 - October 2022

Account Coordinator

● Watson Label Products

December 2014 - November 2015

Customer Service Representative

Job Quoting

● Fields Foods

August 2014 - December 2014

Customer Service Manager

● Schnucks on The Hill

January 2013 - August 2014

Checker Trainer

Orientation Leader

Front End Manager

● Scarlett Construction, Incorporated

April 2006 - October 2012

Owner/Operator

Work history prior to 2006 includes a cumulative 10 years administrative assistance in the legal field. EDUCATION:

● University of Memphis December 2000

Memphis, Tennessee

BA in Art History

Magna Cum Laude

REFERENCES:

● Available upon request

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