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Customer Service Team Member

Location:
Shelby, NC
Salary:
$15-$17
Posted:
January 01, 2024

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Resume:

Tyra Gidney

*** ******** ***., ******, ***** Carolina, 28150, US • 980-***-**** • ad2dgw@r.postjobfree.com As a CASHIER I was a Dedicated team member with excellent communication skills and a pleasant demeanor. When counting cash to balance the cash drawer, be meticulous and quick. Good listening skills combined with a detail-oriented and attentive nature. Efficient at accurately and quickly processing payments. To process customer payments efficiently, you should be able to operate cash registers and point-of-sale systems. Responsible Cashier with experience handling money, restocking merchandise, and assisting customers with product identification. As a Executive I was a leader who is high-energy, results-oriented, and has an entrepreneurial mindset. At the highest level, bringing strengths in relationship-building, agenda management, and decision-making. Multi-talented executive capable of working in a variety of roles to achieve business objectives. Hardworking

Deadline-driven

Superior

Motivated

Interacting with internal and external organizations has proven to be successful. Dedicated

Skilled

Pragmatic

Customer service is a priority.

Strong budget management, business development, and key decision-making skills. Expert at implementing changes to increase the efficiency of business operations. Experience

Manager who is both disciplined and forward-thinking, with excellent communication and team-building abilities. PROFESSIONAL SUMMARY

Computer literate

High volume transactions

Customer direction

Cash drawer balancing

Shelf-cleaning

Excellent verbal communication

Money management

Territory Sales Experience

Customer service

Cash Handling

Cleaning and sanitizing

Store merchandise handling

Cash register operations

Store cleanliness and appearance

Product recommendations

Sales

Credit card authorizations

Customer needs assessment

Advertising

Refunds and exchanges

Order monitoring

Point-of-sale system operation

Reports and documents

Outgoing and enthusiastic

Business Strategy

POS operations

Home delivery scheduling

Point of Sale workflow optimization

Payment processing

Customer relations

Creative problem solving

Product knowledge

Security monitoring

Accounts payable/receivable

Good telephone etiquette

Inventorying products

Exemplary communication

Customer assistance

POS expertise

Cash balancing

Money handling

Basic math skills

Proficient in microsoft word, excel, and PowerPoint. Issue resolution

Physical Strength

Coaching and mentoring

High School - 2011

Shelby High School - Shelby, NC

Cashier - January, 2022 to Present

Mike's food Store & Laundramat ( ATM ) - Shelby, NC Credit cards, checks, gift cards, and coupons were all processed by me. Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting. Immediately informed the manager of any accidents, injuries, or unsafe working conditions. Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans. Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls. Looked over weekly sales circulars and kept track of price changes. By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals. Helped customers by answering their questions and completing their requests. Used cash registers and POS systems to request and record customer orders and compute bills. Counted cash in the register drawer to keep the register balanced at the start and end of each shift. Efficiently and accurately processed a large number of transactions. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Kept well-stocked cashier lanes and store shelves to promote strong sales. Greeted them and gave them product information as customers entered. Stayed up to date on sales by reviewing weekly sales circulars and keeping track of price changes. Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift. Greeted customers with a smile and offered prompt and dedicated assistance. Provided attentive and skilled assistance to all customer needs. Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors. Wrapped and bagged items for customers to protect them from damage and make them easier to transport. Increased sales and customer satisfaction by keeping checkout areas clean and organized. Compiled statistics and reported earnings during the work shift. Placed orders for supplies and retail items and received them. Answered questions about store policies and concerns to support positive customer experiences SKILLS

EDUCATION

WORK HISTORY

Executive Secretary - February, 2019 to November, 2021 Renaldo Auto Mall - Shelby, NC

Responded to emails and other correspondence to facilitate communication and improve business processes. Maintained strict confidentiality to maintain customer confidence and protect operations. Screened referrals and entered data into a prospect database using Maximizer software. Cleaned and organized the reception area to maintain company appearance standards. Booked tickets and made travel arrangements for the staff, including flights, hotel rooms, and ground transportation. Created documents and presentations to assist senior executives in making business decisions. All office supplies, including ink cartridges, toner, and paper, were ordered. Worked with organizational leaders to resolve company issues and evaluated customer satisfaction. Increased team productivity by keeping supplies organized and well-stocked. Was in charge of data entry, resume tracking, and the applicant tracking system. Aided the organization's objectives by ensuring that projects were in line with the mission of providing knowledge, information, expertise, and experiences in the field of speech and language pathology. Helped with marketing, outreach, and other public relations efforts. Wrote professional business memos, letters, and marketing copy to support business objectives and growth. Was in charge of the reception area for this busy sophisticated office, which included greeting visitors, directing phone calls, and answering questions.

Created numerous presentations that were always informative and appealing. Coordinated responses to emails and other correspondence to improve communication and streamline business processes. Was in charge of inventory management, which included materials monitoring, ordering or requisitioning, and stocking or restocking supplies.



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